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saying sorry

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Saying Sorry |Leila's House of Corrections
Do you have a hard time admitting mistakes? Learning how to say sorry is important to developing trust and responsibility as a manager. If you have questions or suggestions for future video topics, Leila wants to hear from you.
Tags: Video, Corporate Communications, Marketing, Leila's House of Corrections, Saying Sorry, Mistake
Videos 2008-02-29

Additional Resources

Saying sorry will soon be easier in Canada
OTTAWA AFP — Saying sorry will no longer be so hard in westernmost Canada if a proposed law is passed that allows people and organizations to apologize for their bad behavior without fear of legal liability. The province of British Columbia on Canada's Pacific coast introduced the legislation this...
Tags: Agence France-Presse, Canada, Government, MARKETING, Transportation
Research articles 2006-03-29
Pope 'deeply sorry' for Muslim outrage as backlash ignited
CASTEL GANDOLFO, Italy AFP — Pope Benedict XVI sought to mollify Muslim anger, saying he was "deeply sorry" for the outrage sparked by his recent remarks on Islam and stressing they did not reflect his personal opinion. Hundreds of angry Iraqis demonstrated in the southern port city of Basra against...
Tags: Agence France-Presse, attack, leader, Leadership, pope, violence
Research articles 2006-09-16
Teenage girl is first to be jailed for bullying on Facebook
A teenager who posted death threats on Facebook has become the first person in Britain to be jailed for bullying on a social networking site.Keeley Houghton, 18, of Malvern, Worcestershire, has been sentenced to three months in a young offenders' institution after she posted a message saying that she would...
Tags: Facebook, social networking, Death Threat
News items 2009-08-23
James Packer wins praise for saying sorry over One.Tel.
Aug 24, 2001 (The Canberra Times Aug 24, 2001 (The Canberra Times
Tags: One.Tel
Research articles 2001-08-23
Dyer says sorry to Robson
LONDON AFP ? Newcastle midfielder Kieron Dyer apologised for his refusal to play where manager Bobby Robson wanted him to in last Saturday's 2-2 English Premiership draw with Middlesbrough. Dyer, 25, was booed by some fans at Newcastle's St James' Park ground after coming on as a substitute during...
Tags: Agence France-Presse, team
Research articles 2004-08-19
Saying 'sorry' for past wrongs
The Senate's embarrassingly belated apology this week for doing nothing about the widespread and brazen public murders once referred to as "lynchings" would have meant much more if it had come from the same people who stood against those laws many years ago. It would have meant more...
Tags: PRODUCTIVITY, U.S. Senate
Research articles 2005-06-15
Accused of striking police officer, US lawmaker says 'sorry'
WASHINGTON AFP — Representative Cynthia McKinney apologized for a recent incident in which she is accused of having socked a US Capitol police officer, saying the run-in and the ensuing controversy, was a "misunderstanding". "I come before this body to personally express again my sincere regret about the encounter...
Tags: Agence France-Presse, officer, SECURITY
Research articles 2006-04-06
Diplomat: Sorry for remark on U.S. policy
*A senior U.S. diplomat apologized Sunday for saying U.S. policy in Iraq displayed "arrogance" and "stupidity" in an interview with Al-Jazeera TV. Alberto Fernandez, director of public diplomacy in the Bureau of Near Eastern Affairs, issued a written statement through the State Department press office. "I realized that I seriously...
Tags: arrogance, Baghdad, Iraq, Leadership, TVs, U.S., U.S. Department of State
Research articles 2006-10-23
Mourinho says sorry for Johnson jibe
LONDON AFP — Chelsea manager Jose Mourinho has apologised to Everton striker Andy Johnson saying he wrongly accused him of diving for a penalty in the Premiership match between the clubs on Sunday. The Portuguese coach's comments incensed both the player and his manager David Moyes and Everton said they...
Tags: Agence France-Presse, Games, MARKETING
Research articles 2006-12-20
Saying sorry keeps customers.
Feb 27, 2006 (Professional Marketing - ABIX via COMTEX) -- A study by Victoria's Monash University has found that an apology to customers who complain can achieve a favourable outcome. ...
Tags: MARKETING, Monash University
Research articles 2006-02-27
Britney Spears says sorry for brolly-bashing outburst
LOS ANGELES AFP — Pop princess Britney Spears on Thursday apologized for attacking a photographer's car with an umbrella earlier this year, saying the outburst was part of her preparation for a movie role. Spears claimed the attack on a paparazzo' car in February, which took place after a...
Tags: Agence France-Presse, attack, car, movie, umbrella
Research articles 2007-07-05
Australia says 'sorry' to Aborigines
CANBERRA AFP — Australian Prime Minister Kevin Rudd apologised to Aborigines Wednesday for past injustices, saying he wanted "to remove a great stain from the nation's soul." The apology was viewed as a watershed in Australia's often fraught history of race relations, with television networks airing it live and...
Tags: Agence France-Presse, Australia, Canberra, Government, Litigation, SOFTWARE, TVs
Research articles 2008-02-12
Sorry, Oklahoma City, Sonics are Seattle's team
No offense to the good people of Oklahoma City, but the SuperSonics, like the Space Needle and the Pike Place Market, are Seattle institutions. All should stay right where they are on the Puget Sound. Oklahoma City businessman Clay Bennett and his group of investors purchased...
Tags: NBA, Seattle, team
Research articles 2008-03-09
Sorry, Charlie
Byline: ALICIA MUNDY AND MAVIS SCANLON There comes a point in every saga where humor and pathos merge. That point came last week in the EchoStar Communications-DirecTV merger when, having just heard that the Federal Communications Commission moved to block the deal, effectively saying it was morte, finito, soooo...
Tags: Cablevision Systems Corp., EchoStar Communications Corp., FCC, Government, NETWORKING, satellite
Research articles 2002-10-14
Football: Hou's sorry now!
GERARD Houllier knows his words won't be well received on Merseyside, so they are prefaced with what amounts to a public apology. The Liverpool manager admits his club is lagging behind bitter rivals Manchester United and reveals his view that Alex Ferguson's side will conquer Europe. ...
Tags: Manchester United Ltd.
Research articles 1999-05-09
Levi Johnston: Sad, Sorry, Suing for Custody of His Son, and Still Maybe Keeping Very Big Secrets [Levisjohnstonwatch]
UK Guardian reporter Ed Pilkington went to Anchorage to interview the 19 year-old babydaddy of Tripp Palin, Levi Johnston . There's audio, and some fairly interesting insight from Johnston on the Palin family and his Vanity Fair article, which was "retaliation." Let's...
Tags: Family, Retaliation
News items 2009-10-31
Imperial Tobacco Group PLC FY07 Preliminary Earnings Call
Question-and-Answer SessionUnidentified Analyst In the run up to Altadis during that process, I think you were quite clear that you felt that the scope of revenue synergies in Europe was not being fully appreciated. Now I presume that a significant part of that scope of revenue in...
Tags: Situation, Revenue, Cost, Germany, Brand, Growth, Price Increase, Analyst, Margin, Western Europe, Earnings, Market, Citigroup Inc., Term, Question, CEO, Finance Director, Altadis, Commonwealth, MSA, Branding, Taxes, Marketing, Financial Planning, Finance, Seeking Alpha
Earnings calls 2007-10-30
Cytec Industries Inc. Q3 2007 Earnings Call Transcript
Question-and-Answer Session Operator Thank you. [Operator Instructions]. And we’ll take our first question from Steve Schuman from New Vernon Associates. Steve Schuman - New Vernon Associates Hi. Good morning, guys. David Lilley - Chairman, President and Chief Executive Officer Good morning,...
Tags: Cytec Industries Inc.
Earnings calls 2007-10-20
Precision Drilling Trust Q3 2007 Earnings Call Transcript
Question-and-Answer Session Operator Thank you. We will now take questions from the telephone lines. [Operator Instructions]. The first question is from John Tasdemir from TRISTONE Capital. Please go ahead. John Tasdemir - TRISTONE Capital Hi. Good afternoon, guys. Kevin, welcome back to Alberta. Hope they...
Tags: Fleet, Merrill Lynch & Co. Inc., Analyst, Margin, High-performance, Call Transcript, Customer, Canada, Equipment, Earnings, Market, Term, Question, Rate, Activity Level, Well, CapEx, Leadership, Performance Management, Taxes, Management, Human Resources, Workforce Management, Financial Planning, Finance, Seeking Alpha
Earnings calls 2007-10-25
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