CGI's role in the engagement was extensive. It was responsible for collecting all of the data coming from Bell's various affiliate companies and preparing the infrastructure, data and graphical user interface for deployment of the solution. The data gathering phase was complex and required that all redundancies be detected and...
CGI's challenge was to use the SAP Portal module to link the three companies and streamline the supply process. Entries needed to be transmitted from Bell Canada to its cable installation partners, but remain in the Bell system for tracking. The most challenging aspect of this link would be enabling...
There are more than 4,000 Bell Canada Field Services Technicians across geographically dispersed regions of Ontario and Quebec; Bell was seeking to improve its control and deployment of the equipment used by these technicians. While seemingly straightforward, the project actually incorporated a number of challenges. Bell already used SAP technology...
Bell needed a solution that would enable it to reduce the impact of its manual processes and in doing so consistently increase efficiencies and automated customer services. However, when developing new initiatives in the telecommunications industry, time is of the essence. This posed a further challenge, for quality and reliability...
Under a longstanding contract for outsourcing, CGI does application development and support for Bell Canada. One of the most challenging projects was for KeyPak, a bundle of services aimed at small and medium-sized businesses. KeyPak includes long distance, voice mail, Internet access, and Yellow Pages, all rolled into one package...
CGI felt that Project Omega would provide a platform upon which projects could leverage the Enterprise Application Integration EAI infrastructure to access Bell's legacy systems with mechanized order processing and data retrieval from non-integrated sales and service channels. With the first release of Omega, Bell sought to electronically submit service...
CGI's role in the engagement was to work together with Bell to establish the system requirements and to take on the responsibility for the entire "One Bill" Ordering Tool interface. They needed to find ways to expedite the development process without compromising quality. The CGI team of experts drew on...
In striking this landmark agreement with CGI, Bell Canada aims to fulfill a number of key business and financial objectives. As principal systems integrator, CGI is responsible for the development, management and maintenance of Bell's application systems, help desk support and all distributed systems operations for Bell Canada. CGI helped...
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