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- Telephone Techniques - By Stephen Libman
- OK, let's heat up the cold-calling debate. Is everyone a salesman? Yes! Do most people have to make cold calls at some point? Yes! Do most people hate to make cold calls? Yes! So, you have two choices; either hire someone a professional telemarketer or do it yourself. If you...
- White papers 2003-01-01
- The Art of Communicating
- The word communicate comes from the latin communis or common. One speak of a common room that everyone shares or a university commons where everyone shares the space. It indicates that two people or two groups have something shared in common but many problems and disputes can be traced to...
- White papers 2003-01-01
- Winning Sales Strategies Of Top Performers
- An effective sales strategy has a significant role towards realization of the sales targets. It also helps to develop strong customer-organization relationship, which form the basis of customer loyalty and enhanced sales productivity. Needless to say that such a strategy helps in sustaining competitive advantage in the market. The paper...
- White papers 2003-01-01
- The New Advertising Age
- From the executive summary: ‘Web metrics enable digital ad agencies to report exact numbers and scads of data. Using opt-in permission based data collection techniques means the one can get lots of information from the customers that can be cross tabulated and analyzed. Unlike traditional advertising, which is static, online...
- White papers 2003-01-01
- What Is Adaptive Leadership?
- From the executive summary: ‘Adaptation is a dynamic process of mutual influence. All creatures act on their environments, and their environments, in turn, acts on them. They are all engaged in co-creation in the offices and in the families by virtue of the influences one exerts on each other. Adaptive...
- White papers 2003-01-01
- Becoming A Conscious Leader: A Call For New Leadership For New Times
- From the executive summary: ‘For the first time in history, humans have got the opportunity to participate in an evolution. Never before has a species possessed the ability to choose whether it continues its evolution toward a higher form or becomes extinct. The western and industrialized world has come to...
- White papers 2003-01-01
- Mangement Leadership For The New Millennium
- From the executive summary: ‘In a work force of winners, managers think like leaders. They mentor and coach others to bring out their best and encourage them to stretch their capabilities. Learning to feel like a winner happens primarily as a result of having successful experiences and thinking self-affirming thoughts....
- White papers 2003-01-01
- Awaken The Leader In You: 10 Easy Steps To Developing Your Leadership Skills
- From the executive summary: ‘Many motivational people like to say that leaders are made, not born. Experts, however, argue the exact opposite. They believe that all people are natural born leaders, but have been deprogrammed along the way. As children, most people were natural leaders; curious and humble, always hungry...
- White papers 2003-01-01
Additional Resources
- Jiggerbug.Com Announces Rise in Self-Help Rentals since Hurricanes Katrina and Rita; Audio Book Rental Service Sees 38 Percent Rise in Rentals for Books Dealing with Anxiety and Fears
- WEST HOLLYWOOD, Calif. -- Jiggerbug (www.jiggerbug.com), an online audio book rental subscription service, reports that a lot of their subscribers are jittery since the United States experienced one of the worst natural disasters with the news of hurricanes Katrina and Rita. Jiggerbug.com is releasing today that the company's self-improvement series...
- Research articles 2005-10-03
- Building a Learning Organization
- The Idea in Brief As we all know, to stay ahead of competitors, companies must constantly enhance the way they do business. But more performance-improvement programs fail than succeed. That's because many managers don't realize that...
- Articles 2008-04-01
- Managing Oneself
- The Idea in Brief We live in an age of unprecedented opportunity: If you've got ambition, drive, and smarts, you can rise to the top of your chosen profession--regardless of where you started out. But...
- Articles 2008-04-14
- Alcon Incorporated Q3 2007 Earnings Call Transcript
- Question-and-Answer Session Operator Thank you. [Operator Instruction] please stand by for your first question. Your first question will be from the line of Peter Bye of Jefferies & Co. Peter Bye – Jefferies & Co Thanks and good morning. I apologize if you’ve already...
- Earnings calls 2007-10-25
- Search Ad Spending Improves--and Boosts Google Shares
- Posted by: Rob Hof on October 12 Hit by the economy early this year, search advertising looks to be on the mend. For the second quarter in a row, two search marketing firms say U.S. spending on text ads on Google, Yahoo, and Microsoft's Bing improved—or at least got less...
- News items 2009-10-12
- Need to know: Sinclair buys . . . Yell hires . . . Carillion sells
- View video and Need to Know interactive heatmap Economics Public finances: Britain must raise taxes by £26 billion a year or cut public spending by 17 per cent in the three years to 2013-14, over and above the measures proposed in this year's Budget, because of damage done to the...
- News items 2009-10-12
- CNN Wire Launches A La Carte Store For Text Reports
- If only creating a wire service was as easy as pundits blabbering about creating an alternative to AP. CNN’s nascent wire service, launched for newspapers and online, is already tinkering with its business model a few months after its launch: it has launched a text-only online store, at CNNWireStore.com,...
- External links 2009-09-16
- LiveBlogging from HCOMP 2009
- I am now attending HCOMP2009 , the workshop on Human Computation that I previously advertised in this blog . Overall, the workshop was well-attended with more than 40 people in the audience, pretty much filling the room. Below you can find the notes that I was keeping...
- News items 2009-11-05
- Customer Experience In Financial Services
- Forrester recently surveyed execs from 176 large NA companies about their customer experience practices and expectations. For this analysis, we took a closer look at the responses from 35 financial services firms. Some of our findings: Internal issues block customer experience improvement; person-to-person channels deliver the best experience; online service...
- Research reports 2005-03-04
- Let's Reboot America's Health IT Conversation Part 2: Beyond EHRs
- by DAVID C. KIBBE and BRIAN KLEPPER Yesterday we tried to put EHRs into perspective. They're important, and we can't effectively move health care forward without them. But they're only one of many important health IT functions. EHRs and health IT alone won't fix health care. So developing a comprehensive...
- News items 2009-08-07
- Google Rolls Out Automated Captioning For YouTube Videos
- Google today announced that they are adding automatic captioning capability to videos on YouTube. This is a fantastic step forward for accessibility for deaf Internet users. Says Vice President Vint Cerf, who is hearing impaired himself: "Google believes that the world's information should be accessible to everyone. One of the...
- News items 2009-11-20
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