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20 Resources for

self-service

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Competing For Profits: The true test of a marketing program is to deliver products and services that are both competitive and profitable. To do this you need to understand the factors that differentiate your business from your competitors and focus on developing your strengths. In some cases that means enhancing your products or...; Tags: BNET Editorial, Profitability, Marketing, Sales, Sales Force Management, Self-service, Service, Information, Product, Marketing Research, Sales Strategy, Customer; Articles 2008-01-03
Developing an Online Strategy: An increasing number of marketing activities including advertising, direct marketing, relationship-building, customer service, and channel support are now Internet-based. It's essential to identify the activities that can move effectively to the Web and ensure that they're produced to the same rigorous standards as traditional marketing activities. An online strategy can...; Tags: Web, Product, Customer, Information, Web Site, E-mail, Service, Microsite, Self-service, Web Site Development, Marketing Research, Web Technology, Channel Management, Strategy, Marketing, Internet Marketing, Internet, Management, BNET Editorial; Articles 2007-12-18
Updating Your Web Site As Your Business Grows: Updating and upgrading a Web Site can take considerable time and resources. Your Web Site will have to grow organically as you introduce new products and services. You can also upgrade it to add new features that make it easier for your customers and visitors to use your site and...; Tags: Web, Payment, Goal, Customer, Information, Web Site, Visitor, Self-service, Web Site Development, Channel Management, Web Technology, Operational Accounting, Internet, Marketing, Finance, Facility, Site, BNET Editorial; Articles 2007-12-03
Support Centers Are Driving Self-Service Online with UniPress Software's FootPrints to Improve Customer Satisfaction and Agent Workflow: EDISON, N.J. -- Easy-to-Use Self-Service System, Part of a Centralized Web-Based Service Desk, Speeds Problem Resolution with Both "Non-Assisted" and Assisted Self-Service Processes; Tags: agent, customer satisfaction, self-service, UniPress Software; Research articles 2005-10-26
It's a do-it-your SELF world: You shuttle the hungry horde to McDonald's. The kids dash to the Playland and disappear inside that climbing contraption. Your parental duty is to get them McFood fast, but you feel queasy about leaving them alone. Then, you see it: a kiosk. More precisely, it's a self-service kiosk...; Tags: FINANCE, kiosk, Manufacturing, Marriott, Northwest Airlines Corp., Self-service, Taxes; Research articles 2004-04-27

American Airlines upgrades self-service check-in; Machines now offer more upgrade and standby options.: M2 PRESSWIRE-22 October 2002-American Airlines: American Airlines upgrades self-service check-in; Machines now offer more upgrade and standby options C1994-2002 M2 COMMUNICATIONS LTD RDATE:10212002 Fort Worth, Texas -- Responding to overwhelmingly positive customer acceptance of its Self-Service Check-In machines,...; Tags: American Airlines, Self-Service; Research articles 2002-10-22
American Airlines Self-Service Check-In surpasses 3 million customer milestone; Easy, convenient check-in service now available in 30 airports.: M2 PRESSWIRE-8 August 2002-American Airlines: American Airlines Self-Service Check-In surpasses 3 million customer milestone; Easy, convenient check-in service now available in 30 airports C1994-2002 M2 COMMUNICATIONS LTD RDATE:08072002 PHOENIX -- American Airlines now offers Self-Service^SM Check-In at 30 domestic...; Tags: American Airlines, MARKETING, Phoenix Technologies, Self-Service, SOFTWARE, Wi-Fi, WIRELESS; Research articles 2002-08-08
How do you want your service? Web-based self service tools are all the rage, but nothing will ever replace the experience of talking to a live agent.: Log on to the Web site for Defense Logistics Information Services and you'll likely encounter "Phyllis." With her sleek black headset, attentive gaze and eager grin, she's the embodiment of stellar customer service. Although Phyllis is modeled after a real person, she is not real. She'll...; Tags: agent, Ford Motor Co., MARKETING, PRODUCTIVITY, seLf-service, tool, Web; Research articles 2002-07-01
BroadVision Premier Sponsor of Inaugural Self-Service Conference; New DCI Shared Insights Event, in Boston, June 7 - 9, 2005 Attracts Leading Companies: REDWOOD CITY, Calif. -- BroadVision, Inc. (Nasdaq:BVSN), a global provider of web self-service solutions, today announced their Premier Sponsorship of the DCI Self-Service Conference being held on June 7, 8 & 9, 2005 at The Westin Copley Place Hotel in Boston, MA. "2005 is becoming the year of self-service as...; Tags: BroadVision Inc., self-service; Research articles 2005-05-10
Helping customers help themselves: InfoWorldTEST CENTERCUSTOMER RELATIONSHIP MANAGEMENTAdvances in knowledge engines are bringing self-service to CRMAS COMPANIES BUILD out CRM to reduce costs and strengthen customer relationships, the spotlight is turning to "self-service" CRM technologies, which promise to both lighten the load on human agents and provide more access points for customers. Self-service has...; Tags: Charles Schwab & Co. Inc., CRM, knowledge, MARKETING, Self-service, SOFTWARE, Strategy; Research articles 2002-02-18
Help Desk Institute Names Courion's Kurt Johnson to Newly Formed Strategic Advisory Board: Business/Technology Editors FRAMINGHAM, Mass.--BUSINESS WIRE--Jan. 22, 2002 Board Will Advise on Technologies, Tools and Trends Central to the Help Desk and Customer Support Industries CourionR Corporation, the leading provider of self-service identity management solutions, today announced that Kurt Johnson, its vice president of Strategic Business Development,...; Tags: Courion Corp., Help Desk Institute, Self-service, Strategy; Research articles 2002-01-22
U.S. Bancorp Piper Jaffray Initiates Coverage of SLTC with a Strong Buy Rating: Business Editors NOTE TO EDITORS: The following is an investment opinion issued by U.S. Bancorp Piper Jaffray. MENLO PARK, Calif.--BUSINESS WIRE--April 10, 2000 - Leading Internet Selling System Technology + Sterling Customer List = Category Killer - U.S. Bancorp Piper Jaffray Managing Director and...; Tags: FINANCE, INTERNET, SECURITY, Selectica Inc., Self-service, U.S. Bancorp, U.S. Bancorp Piper Jaffray Inc.; Research articles 2000-04-10
DoveBid® Releases a New Self-Service Upload Program With Expert Review; New Automated Self-Service Upload Program Allows DoveBid Sellers to More Easily Sell Products on the Web: FOSTER CITY, Calif. -- DoveBid, Inc., (http://www.dovebid.com ), the leading business-to-business marketplace connecting global buyers and sellers, today unveiled a new self-service upload program with Expert ReviewTM. The new program is designed to help sellers more quickly list and sell capital assets globally on the web.; Tags: self-service, Web; Research articles 2006-03-23
Talisma Earns Top Ranking in Online Self Service Report from a Leading Analyst Research Firm; Talisma's Self-service Capabilities Rank Highest Among Top Ten Vendors in Overall Suitability: BELLEVUE, Wash. -- TalismaR Corporation (www.talisma.com), the leading provider of enterprise Customer Interaction Management CIM solutions, today announced that it received the highest ranking in overall suitability for its self-service offering in JupiterResearch's recent online self-service report.; Tags: self-service, Talisma Corp.; Research articles 2006-04-04
University feeders study the art of diversification: Mystery meat jokes and cattle-herd cafeteria lines are becoming a rarity at college and university foodservice accounts where they once proliferated. Catering to an audience that demands a wider array of fresher, more nutritious and convenient culinary options, college and university foodservice directors are rebuilding both menus and facilities...; Tags: beverage, brand, director, food, Harvard University, Manufacturing, salad, Self-service; Research articles 1993-09-27
Northwest Airlines is to install self-service check-in kiosks at more than 100 airports by the end of this year.(Brief Article): Northwest Airlines is to install self-service check-in kiosks at more than 100 airports by the end ... Northwest Airlines is to install self-service check-in kiosks at more than 100 airports by the end of this year, bringing to 144 the number of North American airports at...; Tags: kiosk, Northwest Airlines Corp., self-service; Research articles 2003-03-01
KLM self-service baggage drop-off.(news)(KLM Royal Dutch Airlines)(Brief Article): KLM has introduced 12 special baggage drop-off points and significantly expanded the number of self-service check-in kiosks at Amsterdam-Schiphol, providing a comprehensive self-service. E-ticketed passengers can now deposit hold baggage at the facil KLM has introduced 12 special baggage drop-off points and significantly expanded the...; Tags: baggage, KLM, self-service; Research articles 2004-04-01
JAMAICA: CABLE AND WIRELESS JAMAICA LAUNCHES WEB-BASED SELF-SERVICE WITH US INTERACTIVE E2EHUB.(Brief Article): Jamaica's incumbent teleco, Cable and Wireless, has launched a new web-based Customer self-service, cwOnline with Integrated Customer Management, based on solutions from telecommunication software supplier, US Interactive. The customer management sol Jamaica's incumbent teleco, Cable and Wireless, has launched a new web-based Customer self-service, cwOnline...; Tags: Cable and Wireless Plc., CRM, Interactive, self-service; Research articles 2002-02-18
ANTAD:more chain stores to join bloc of WalMart competitors.: MEXICO CITY, Aug 18, 2003 (El Economista - Empresas y Negocios/Corporate Mexico by Internet Securities, Inc. via COMTEX) -- Juan Manuel Ley, president of the National Association of Self-Service and Department Stores ANTAD, said that this year more MEXICO CITY, Aug 18, 2003 (El Economista -...; Tags: Self-service, Wal-Mart Stores Inc.; Research articles 2003-08-18
Balancing Customer Intimacy with Self-Sufficiency: Self-service continues to rock the support world because it drastically frees up representatives' time and reduces expenses. But are there hidden costs of self-service? This white paper explores self-service's impact on the rest of the support organization and what you can do to better balance assisted support with...; Tags: Citrix Systems Inc., Self-service, Strategy, Management; White papers 2008-12-17