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	<title><![CDATA[self-service Resources | BNET]]></title>
	<link><![CDATA[http://resources.bnet.com/topic/self-service.html]]></link>
	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to self-service]]></description>
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	<language>en-us</language>
	<item>
		<title><![CDATA[Balancing Customer Intimacy with Self-Sufficiency]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=898533]]></link>
		<description><![CDATA[Self-service continues to rock the support world because it drastically frees up representatives' time and reduces expenses. But are there hidden costs of self-service?   This white paper explores self-service's impact on the rest of the support organization and what you can do to better balance assisted support with...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 17 Dec 2008 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/citrix+systems+inc..html"><![CDATA[Citrix Systems Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/self-service.html"><![CDATA[Self-service]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">CTXS</category>
		<category domain="tickers">CTXS</category>
	</item>
	<item>
		<title><![CDATA[Competing For Profits]]></title>
		<link><![CDATA[http://www.bnet.com/2410-13241_23-168332.html]]></link>
		<description><![CDATA[The true test of a marketing program is to deliver products and services that are both competitive and profitable. To do this you need to understand the factors that differentiate your business from your competitors and focus on developing your strengths. In some cases that means enhancing your products or...]]></description>
		<s:doctype><![CDATA[Articles]]></s:doctype>
		<pubDate>Thu, 03 Jan 2008 11:34:04 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/bnet+editorial.html"><![CDATA[BNET Editorial]]></category>
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		<category domain="http://resources.bnet.com/topic/service.html"><![CDATA[Service]]></category>
		<category domain="http://resources.bnet.com/topic/information.html"><![CDATA[Information]]></category>
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	<item>
		<title><![CDATA[Developing an Online Strategy]]></title>
		<link><![CDATA[http://www.bnet.com/2410-13237_23-168340.html]]></link>
		<description><![CDATA[An increasing number of marketing activities including advertising, direct marketing, relationship-building, customer service, and channel support are now Internet-based. It's essential to identify the activities that can move effectively to the Web and ensure that they're produced to the same rigorous standards as traditional marketing activities. An online strategy can...]]></description>
		<s:doctype><![CDATA[Articles]]></s:doctype>
		<pubDate>Tue, 18 Dec 2007 14:50:03 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/web.html"><![CDATA[Web]]></category>
		<category domain="http://resources.bnet.com/topic/product.html"><![CDATA[Product]]></category>
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		<category domain="http://resources.bnet.com/topic/microsite.html"><![CDATA[Microsite]]></category>
		<category domain="http://resources.bnet.com/topic/self-service.html"><![CDATA[Self-service]]></category>
		<category domain="http://resources.bnet.com/topic/web+site+development.html"><![CDATA[Web Site Development]]></category>
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		<title><![CDATA[Updating Your Web Site As Your Business Grows]]></title>
		<link><![CDATA[http://www.bnet.com/2410-13237_23-168372.html]]></link>
		<description><![CDATA[Updating and upgrading a Web Site can take considerable time and resources. Your Web Site will have to grow organically as you introduce new products and services. You can also upgrade it to add new features that make it easier for your customers and visitors to use your site and...]]></description>
		<s:doctype><![CDATA[Articles]]></s:doctype>
		<pubDate>Mon, 03 Dec 2007 11:34:33 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/web.html"><![CDATA[Web]]></category>
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		<category domain="http://resources.bnet.com/topic/information.html"><![CDATA[Information]]></category>
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		<category domain="http://resources.bnet.com/topic/visitor.html"><![CDATA[Visitor]]></category>
		<category domain="http://resources.bnet.com/topic/self-service.html"><![CDATA[Self-service]]></category>
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		<title><![CDATA[Talisma Earns Top Ranking in Online Self Service Report from a Leading Analyst Research Firm; Talisma's Self-service Capabilities Rank Highest Among Top Ten Vendors in Overall Suitability]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2006_April_4/ai_n26816156]]></link>
		<description><![CDATA[BELLEVUE, Wash. -- TalismaR Corporation (www.talisma.com), the leading provider of enterprise Customer Interaction Management CIM solutions, today announced that it received the highest ranking in overall suitability for its self-service offering in JupiterResearch's recent online self-service report.]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 04 Apr 2006 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/self-service.html"><![CDATA[self-service]]></category>
		<category domain="http://resources.bnet.com/topic/talisma+corp..html"><![CDATA[Talisma Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[DoveBidŽ Releases a New Self-Service Upload Program With Expert Review&#153;; New Automated Self-Service Upload Program Allows DoveBid Sellers to More Easily Sell Products on the Web]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2006_March_23/ai_n26804132]]></link>
		<description><![CDATA[FOSTER CITY, Calif. -- DoveBid, Inc., (http://www.dovebid.com ), the leading business-to-business marketplace connecting global buyers and sellers, today unveiled a new self-service upload program with Expert ReviewTM. The new program is designed to help sellers more quickly list and sell capital assets globally on the web.]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 23 Mar 2006 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/self-service.html"><![CDATA[self-service]]></category>
		<category domain="http://resources.bnet.com/topic/web.html"><![CDATA[Web]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Support Centers Are Driving Self-Service Online with UniPress Software's FootPrints to Improve Customer Satisfaction and Agent Workflow]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2005_Oct_26/ai_n15736118]]></link>
		<description><![CDATA[EDISON, N.J. -- Easy-to-Use Self-Service System, Part of a Centralized Web-Based  Service Desk, Speeds Problem Resolution with Both "Non-Assisted" and Assisted Self-Service Processes]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 26 Oct 2005 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/agent.html"><![CDATA[agent]]></category>
		<category domain="http://resources.bnet.com/topic/customer+satisfaction.html"><![CDATA[customer satisfaction]]></category>
		<category domain="http://resources.bnet.com/topic/self-service.html"><![CDATA[self-service]]></category>
		<category domain="http://resources.bnet.com/topic/unipress+software.html"><![CDATA[UniPress Software]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[BroadVision Premier Sponsor of Inaugural Self-Service Conference; New DCI Shared Insights Event, in Boston, June 7 - 9, 2005 Attracts Leading Companies]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2005_May_10/ai_n13680306]]></link>
		<description><![CDATA[REDWOOD CITY, Calif. -- BroadVision, Inc. (Nasdaq:BVSN), a global provider of web self-service solutions, today announced their Premier Sponsorship of the DCI Self-Service Conference being held on June 7, 8 & 9, 2005 at The Westin Copley Place Hotel in Boston, MA. "2005 is becoming the year of self-service as...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 10 May 2005 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/broadvision+inc..html"><![CDATA[BroadVision Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/self-service.html"><![CDATA[self-service]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">BVSN</category>
		<category domain="tickers">BVSN</category>
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	<item>
		<title><![CDATA[It's a do-it-your SELF world]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_kmusa/is_200404/ai_kepm456047]]></link>
		<description><![CDATA[You shuttle the hungry horde to McDonald's. The kids dash to the Playland and disappear inside that climbing contraption. Your parental duty is to get them McFood fast, but you feel queasy about leaving them alone.  Then, you see it: a kiosk.  More precisely, it's a self-service kiosk...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 27 Apr 2004 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/finance.html"><![CDATA[FINANCE]]></category>
		<category domain="http://resources.bnet.com/topic/kiosk.html"><![CDATA[kiosk]]></category>
		<category domain="http://resources.bnet.com/topic/manufacturing.html"><![CDATA[Manufacturing]]></category>
		<category domain="http://resources.bnet.com/topic/marriott.html"><![CDATA[Marriott]]></category>
		<category domain="http://resources.bnet.com/topic/northwest+airlines+corp..html"><![CDATA[Northwest Airlines Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/self-service.html"><![CDATA[Self-service]]></category>
		<category domain="http://resources.bnet.com/topic/taxes.html"><![CDATA[Taxes]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">NWACQ.PK</category>
		<category domain="tickers">NWACQ.PK</category>
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	<item>
		<title><![CDATA[KLM self-service baggage drop-off.(news)(KLM Royal Dutch Airlines)(Brief Article)]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb6671/is_200404/ai_n26600353]]></link>
		<description><![CDATA[KLM has introduced 12 special baggage drop-off points and  significantly expanded the number of self-service check-in kiosks at  Amsterdam-Schiphol, providing a comprehensive self-service. E-ticketed  passengers can now deposit hold baggage at the facil  KLM has introduced 12 special baggage drop-off points and  significantly expanded the...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 01 Apr 2004 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/baggage.html"><![CDATA[baggage]]></category>
		<category domain="http://resources.bnet.com/topic/klm.html"><![CDATA[KLM]]></category>
		<category domain="http://resources.bnet.com/topic/self-service.html"><![CDATA[self-service]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[ANTAD:more chain stores to join bloc of WalMart competitors.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5586/is_200308/ai_n24075473]]></link>
		<description><![CDATA[MEXICO CITY, Aug 18, 2003 (El Economista - Empresas y  Negocios/Corporate Mexico by Internet Securities, Inc. via COMTEX) --  Juan Manuel Ley, president of the National Association of Self-Service  and Department Stores ANTAD, said that this year more  MEXICO CITY, Aug 18, 2003 (El Economista -...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 18 Aug 2003 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/self-service.html"><![CDATA[Self-service]]></category>
		<category domain="http://resources.bnet.com/topic/wal-mart+stores+inc..html"><![CDATA[Wal-Mart Stores Inc.]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">WMT</category>
		<category domain="tickers">WMT</category>
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	<item>
		<title><![CDATA[Northwest Airlines is to install self-service check-in kiosks at more than 100 airports by the end of this year.(Brief Article)]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb6671/is_200303/ai_n26140395]]></link>
		<description><![CDATA[Northwest Airlines is to install self-service check-in kiosks at  more than 100 airports by the end ...  Northwest Airlines is to install self-service check-in kiosks at  more than 100 airports by the end of this year, bringing to 144 the  number of North American airports at...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Sat, 01 Mar 2003 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/kiosk.html"><![CDATA[kiosk]]></category>
		<category domain="http://resources.bnet.com/topic/northwest+airlines+corp..html"><![CDATA[Northwest Airlines Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/self-service.html"><![CDATA[self-service]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">NWACQ.PK</category>
		<category domain="tickers">NWACQ.PK</category>
	</item>
	<item>
		<title><![CDATA[American Airlines upgrades self-service check-in; Machines now offer more upgrade and standby options.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5243/is_200210/ai_n20302296]]></link>
		<description><![CDATA[M2 PRESSWIRE-22 October 2002-American Airlines: American Airlines   upgrades self-service check-in; Machines now offer more upgrade and   standby options C1994-2002 M2 COMMUNICATIONS LTD    RDATE:10212002    Fort Worth, Texas -- Responding to overwhelmingly positive customer   acceptance of its Self-Service Check-In machines,...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 22 Oct 2002 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/american+airlines.html"><![CDATA[American Airlines]]></category>
		<category domain="http://resources.bnet.com/topic/self-service.html"><![CDATA[Self-Service]]></category>
	</item>
	<item>
		<title><![CDATA[American Airlines Self-Service Check-In surpasses 3 million customer milestone; Easy, convenient check-in service now available in 30 airports.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5243/is_200208/ai_n20322763]]></link>
		<description><![CDATA[M2 PRESSWIRE-8 August 2002-American Airlines: American Airlines  Self-Service Check-In surpasses 3 million customer milestone; Easy,   convenient check-in service now available in 30 airports C1994-2002 M2  COMMUNICATIONS LTD    RDATE:08072002    PHOENIX -- American Airlines now offers Self-Service^SM Check-In at  30 domestic...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 08 Aug 2002 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/american+airlines.html"><![CDATA[American Airlines]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[MARKETING]]></category>
		<category domain="http://resources.bnet.com/topic/phoenix+technologies.html"><![CDATA[Phoenix Technologies]]></category>
		<category domain="http://resources.bnet.com/topic/self-service.html"><![CDATA[Self-Service]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[SOFTWARE]]></category>
		<category domain="http://resources.bnet.com/topic/wi-fi.html"><![CDATA[Wi-Fi]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">PTEC</category>
		<category domain="tickers">PTEC</category>
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		<title><![CDATA[How do you want your service? Web-based self service tools are all the rage, but nothing will ever replace the experience of talking to a live agent.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb4297/is_200207/ai_n14943601]]></link>
		<description><![CDATA[Log on to the Web site for Defense Logistics Information Services  and you'll likely encounter "Phyllis." With her sleek  black headset, attentive gaze and eager grin, she's the embodiment  of stellar customer service. Although Phyllis is modeled after a real  person, she is not real. She'll...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 01 Jul 2002 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/agent.html"><![CDATA[agent]]></category>
		<category domain="http://resources.bnet.com/topic/ford+motor+co..html"><![CDATA[Ford Motor Co.]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[MARKETING]]></category>
		<category domain="http://resources.bnet.com/topic/productivity.html"><![CDATA[PRODUCTIVITY]]></category>
		<category domain="http://resources.bnet.com/topic/self-service.html"><![CDATA[seLf-service]]></category>
		<category domain="http://resources.bnet.com/topic/tool.html"><![CDATA[tool]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">F</category>
		<category domain="tickers">F</category>
	</item>
	<item>
		<title><![CDATA[Helping customers help themselves]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5928/is_200202/ai_n23820114]]></link>
		<description><![CDATA[InfoWorldTEST CENTERCUSTOMER RELATIONSHIP MANAGEMENTAdvances in knowledge engines are bringing self-service to CRMAS COMPANIES BUILD out CRM to reduce costs and strengthen customer relationships, the spotlight is turning to "self-service" CRM technologies, which promise to both lighten the load on human agents and provide more access points for customers. Self-service has...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 18 Feb 2002 23:59:59 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/charles+schwab+%2526+co.+inc..html"><![CDATA[Charles Schwab & Co. Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://resources.bnet.com/topic/knowledge.html"><![CDATA[knowledge]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[MARKETING]]></category>
		<category domain="http://resources.bnet.com/topic/self-service.html"><![CDATA[Self-service]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[SOFTWARE]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">SCHW</category>
		<category domain="tickers">SCHW</category>
	</item>
	<item>
		<title><![CDATA[JAMAICA: CABLE AND WIRELESS JAMAICA LAUNCHES WEB-BASED SELF-SERVICE WITH US INTERACTIVE E2EHUB.(Brief Article)]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb6465/is_200202/ai_n25802208]]></link>
		<description><![CDATA[Jamaica's incumbent teleco, Cable and Wireless, has launched a  new web-based Customer self-service, cwOnline with Integrated Customer  Management, based on solutions from telecommunication software supplier,  US Interactive. The customer management sol  Jamaica's incumbent teleco, Cable and Wireless, has launched a  new web-based Customer self-service, cwOnline...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 18 Feb 2002 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/cable+and+wireless+plc..html"><![CDATA[Cable and Wireless Plc.]]></category>
		<category domain="http://resources.bnet.com/topic/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://resources.bnet.com/topic/interactive.html"><![CDATA[Interactive]]></category>
		<category domain="http://resources.bnet.com/topic/self-service.html"><![CDATA[self-service]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">ENGSY</category>
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		<title><![CDATA[Help Desk Institute Names Courion's Kurt Johnson to Newly Formed Strategic Advisory Board]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2002_Jan_22/ai_82010686]]></link>
		<description><![CDATA[Business/Technology Editors  FRAMINGHAM, Mass.--BUSINESS WIRE--Jan. 22, 2002  Board Will Advise on Technologies, Tools and Trends Central to the  Help Desk and Customer Support Industries  CourionR Corporation, the leading provider of self-service identity management solutions, today announced that Kurt Johnson, its vice president of Strategic Business Development,...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 22 Jan 2002 23:59:59 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/courion+corp..html"><![CDATA[Courion Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/self-service.html"><![CDATA[Self-service]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
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		<title><![CDATA[U.S. Bancorp Piper Jaffray Initiates Coverage of SLTC with a Strong Buy Rating]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2000_April_10/ai_61404159]]></link>
		<description><![CDATA[Business Editors  NOTE TO EDITORS: The following is an investment opinion issued  by U.S. Bancorp Piper Jaffray.  MENLO PARK, Calif.--BUSINESS WIRE--April 10, 2000  - Leading Internet Selling System  Technology + Sterling Customer List = Category Killer -  U.S. Bancorp Piper Jaffray Managing Director and...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 10 Apr 2000 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/finance.html"><![CDATA[FINANCE]]></category>
		<category domain="http://resources.bnet.com/topic/internet.html"><![CDATA[INTERNET]]></category>
		<category domain="http://resources.bnet.com/topic/security.html"><![CDATA[SECURITY]]></category>
		<category domain="http://resources.bnet.com/topic/selectica+inc..html"><![CDATA[Selectica Inc.]]></category>
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		<category domain="http://resources.bnet.com/topic/u.s.+bancorp+piper+jaffray+inc..html"><![CDATA[U.S. Bancorp Piper Jaffray Inc.]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">SLTC</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">USB PRH</category>
		<category domain="tickers">SLTC,USB PRH</category>
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		<title><![CDATA[University feeders study the art of diversification]]></title>
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		<description><![CDATA[Mystery meat jokes and cattle-herd cafeteria lines are becoming a rarity at college and university foodservice accounts where they once proliferated.  Catering to an audience that demands a wider array of fresher, more nutritious and convenient culinary options, college and university foodservice directors are rebuilding both menus and facilities...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 27 Sep 1993 23:59:59 -0700</pubDate>
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