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service adaptation

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An Approach For Dynamic Service Management
Managing dynamic changes in a service system requires the handling of the modifications and extensions of the system without stopping or disturbing its functionality. For this purpose, a framework for dynamic service management with respect to service specification, selection and adaptation is proposed. The service specification is based on modifiable...
Tags: Service Management, Specification, Adaptation, Service Specification, Service Adaptation, It Services
White papers 2004-05-05

Additional Resources

Delight customers with the magic experience: MAGIC stands for Make a Great Impression on Customer. To truly differentiate themselves, companies must focus on staging experiences that produce the moments of magic
[ILLUSTRATION OMITTED] IT IS becoming increasingly evident that organisations today are staging positive memorable experience as a new competitive edge to attract and retain customers. B Joseph Pine II and James H Gilmore, the authors of the book The Experience Economy reiterate that in the emerging experience economy,...
Articles 2008-12-01
Stoneware, Inc. Announces iPhone Personality for webOS -- Web Desktop Virtualization(TM)
Stoneware, Inc. today announced it willdeliver a new webOS virtual desktop for the Apple iPhone 3G in its nextproduct update of webOS. An integrated webOS personality will giveorganizations a means of providing mobile workers with secure access totheir enterprise applications and data, all from their iPhone. Stoneware's revolutionary virtual...
Articles 2008-07-16
DoubleClick Unveils New Proposal Exchange Platform
New Offering Increases Efficiency and Accuracy via Electronic Proposal Exchange between Agencies and Publishers MOUNTAIN VIEW, Calif. -- In an effort to streamline the online media direct sales process, DoubleClick, a premier provider of digital marketing technology and services, today unveiled a new electronic proposal exchange platform for...
Articles 2008-07-16
CalAmp Awarded Additional Smart Antenna Patents
Adaptive digital beamforming and smart antenna technology substantially enhance wireless communications networks OXNARD, Calif. -- CalAmp Corp. (Nasdaq:CAMP), a leading provider of wireless products and engineering services, today announced that the U.S. Patent and Trademark Office has awarded CalAmp two new U.S. patents titled, "Calibration methods and structures...
Articles 2008-07-16
CCID Consulting Analyzes the Opportunities and Challenges of 'Print 2.0' New Concept
BEIJING, July 14 /Xinhua-PRNewswire/ -- CCID Consulting, China's leading research, consulting and IT outsourcing service provider, and the first Chinese consulting firm listed in Hong Kong (Hong Kong Stock Exchange: HK08235), recently analyzed China's print 2.0 market. When 2.0 becomes one of the most popular concepts, the new...
Articles 2008-07-14
Allianz Soars Past Goals with IxReveal Advanced Analytic Software
JACKSONVILLE, Fla. -- Allianz Insurance is the latest financial services leader to use uReveal[TM], a next generation advanced analytic software, according to an announcement today by the software's manufacturer, IxReveal. "Allianz is an important new customer," said Ren Mohan, IxReveal Co-Chairman and CTO. "It is one of the top insurance...
Articles 2008-07-14
Volantis Signs up VimpelCom for Russian Mobile Content Push
- Largest Operator in CIS Deploys Storefront to Boost Content Adoption - GUILDFORD, England -- Volantis, the world's leading supplier of Intelligent Content Adaptation[TM] solutions for the mobile Internet, today announced that VimpelCom (NYSE:VIP), a leading provider of telecommunications services in Russia and the Commonwealth of Independent States...
Articles 2008-07-14
ICF International Recognized as the Leader in Climate Change Consulting
Independent Research Firm Recognizes Company's Track Record, Environmental Expertise, and Business Analysis Skills FAIRFAX, Va. -- ICF International (NASDAQ:ICFI), a leading global provider of carbon mitigation and climate change adaptation services to companies and governments around the world, was singled out as the leader in climate change consulting...
Articles 2008-07-14
Bombardier Selects Rockwell Collins Pro Line Fusion™ for CSeries
FARNBOROUGH, England -- Rockwell Collins' Pro Line FusionTM integrated avionics have been selected for Bombardier's* CSeries* family of new generation commercial aircraft. Entry into service is scheduled for 2013. "We are very excited to continue our long standing relationship with Bombardier with the selection of our newest avionics...
Articles 2008-07-13
Microsoft Corp and WISeKey Win EUR17.4 Million e-Government Citizen Services Platform Project
GENEVA, Switzerland and HOUSTON, Texas, July 10 /PRNewswire/ -- Microsoft Corp. and WISeKey today announced that they were selected by the Regional Government of Biscay for the delivery of a comprehensive e-Government Citizen Services Platform. This EUR17.4 million project includes a leading-edge identity federation that enables the establishment of...
Articles 2008-07-10
etrials Worldwide CEO Chip Jennings Resigns
Chuck Piccirillo Named Interim CEO MORRISVILLE, N.C. -- etrials Worldwide, Inc. (Nasdaq: ETWC), a leading provider of adaptive eClinical software and services that optimize clinical trial management by turning data into intelligence and shortening the pathway to an actionable study endpoint, announced today that Eugene ("Chip") Jennings has...
Articles 2008-07-10
HP to Power Department of Defense Cloud Computing Infrastructure
PALO ALTO, Calif. -- HP (NYSE:HPQ) today announced that it will be supplying the U.S. Department of Defense DoD with scalable technology to enable its Defense Information Systems Agency DISA to deploy a cloud computing infrastructure. The shared, flexible infrastructure will allow DISA to remotely provision its test...
Articles 2008-07-10
Comcast to source DTA adapters from Thomson
TELECOMWORLDWIRE-8 July 2008-Comcast to source DTA adapters from ThomsonC1994-2008 M2 COMMUNICATIONS LTD http://www.m2.com Thomson (Euronext:18453) (NYSE:TMS), a video equipment manufacturer, announced on 7 July that it has entered into an agreement with Comcast to supply the US cable and communications provider with digital-to-analogue DTA adapters. A...
Articles 2008-07-08
Coffee, Tea, Attitude Adjustment? Jetiquette™ Program Addresses Airline Customer Service Issues
CORAL GABLES, Fla., July 8 /PRNewswire/ -- Did you receive a smile the last time you were charged for your extra checked bag? Was the reservation agent polite when they asked you for a credit card number to cover your $100.00 change fee? Workers in the travel industry, particularly...
Articles 2008-07-08
Comcast to source DTA adapters from Thomson
CORPORATE IT UPDATE-C1995-2008 M2 COMMUNICATIONS LTD Thomson (Euronext:18453) (NYSE:TMS), a video equipment manufacturer, announced on 7 July that it has entered into an agreement with Comcast to supply the US cable and communications provider with digital-to-analogue DTA adapters. A DTA is a device that enables customers...
Articles 2008-07-08
NetIQ Extends IT Process Automation Capabilities for Security Operations
Aegis Security Adapters Enable Consistent Application of Policy and Reduce Cost of Incident Response HOUSTON -- IT process automation seeks to radically reduce the costs and increase the reliable execution of repetitive tasks that underpin the delivery of business services. By extending process automation to security operations, both...
Articles 2008-07-08
Mellanox InfiniBand Adapters Provide Leading Storage Connectivity to Galactic Computing's Line of VSTOR Storage Systems and Gateways
20Gb/s InfiniBand Adapters Enhance Service Levels and System Utilization Business Continuity, Disaster Recovery, and Storage Virtualization Applications SANTA CLARA, Calif. & YOKNEAM, Israel -- Mellanox[R] Technologies, Ltd. (NASDAQ:MLNX)(TASE:MLNX), a leading supplier of semiconductor-based, server and storage interconnect products, and Galactic[R] Computing, a leading provider of high-performance computing, enterprise...
Articles 2008-07-08
Axon's Mid-Market Utility Customers Add New Dimensions of Customer Care with SAP® Solutions
Mobile Gas Service Corporation, City of Dallas and New York Power Authority Utilize SAP for Utilities to Fuel Growth and Reduce Costs JERSEY CITY, N.J., July 8 /PRNewswire/ -- Axon today announced strong customer momentum for the SAPR for Utilities solutions in the utilities mid-market as Mobile...
Articles 2008-07-08
Thomson Signs Purchase Agreement with Comcast for Digital-to-Analog Adapters
Thomson Signs Purchase Agreementwith Comcast for Digital-to-Analog Adapters Paris France, Los Angeles USA - July 7th, 2008 - Thomson (EuronextParis: 18453; NYSE: TMS), the worldwide leader in video solutions, todayannounced that it has entered into a purchase agreement with Comcast, theleading provider of cable, entertainment and communications products andservices in...
Articles 2008-07-07
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