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- Salesforce.com Sees Its Next $1B Market
- Salesforce.com, the $1 billion vanguard of the software-as-a-service SaaS industry, is betting its next $1 billion in revenues will come from disrupting the call center industry. The company that declared death to on-premise software with SFA, its flagship on-demand customer relationship management CRM tool, and which has...
- Blog posts 2009-03-23
Additional Resources
- Salesforce.com rolls out 'Service Cloud,' eyes social networking connections
- Salesforce.com has unveiled its Service Cloud, a customer service application that's designed for cloud computing and plugged into conversations that occur on Google, Facebook and Amazon. The effort (statement, Techmeme) is built on the Force.com platform. In a statement, Salesforce.com said that "two-thirds of all service conversations will take place...
- News items 2009-08-07
- Service Cloud Looms Over Call Center Software
- Gaul may have been divided into three parts, but Salesforce.com sees the call center market as divided in two. However, it may not have territory to itself for long. Alex Dayon, senior vice president of the service & support business at Salesforce.com, told me the company sees...
- Blog posts 2009-03-23
- Salesforce.com and Cisco Partner to Provide Cloud-Based Customer Services
- Salesforce.com and Cisco announced a partnership today that brings together Salesforce.com's online customer service software with Cisco's strengths in IP Telephony. The service, called "Customer Interaction Cloud," is designed to provide a complete, cloud-based customer service offering for small to medium sized businesses. ...
- News items 2009-10-05
- Self-service Cloud Computing
- Cloud computing provides reliable, flexible and cost-effective access to all data, devices and services in a virtualized network environment. Representing a true paradigm shift in the way we view and use technology, cloud computing is specifically designed to reduce costs, improve service delivery and enable business innovation. In...
- Download resources 2009-09-03
- Salesforce Puts Tweets in the Cloud
- TechCrunch submits: By Leena Rao Cloud computing and social networks are two of the more powerful movements in the web 2.0 space. So the potential of social media and the cloud integrating is compelling to say the least. Salesforce.com CRM recently rolled out the Service Cloud,...
- External links 2009-03-23
- Cloud computing belongs on your three-year roadmap
- Welcome to the fourth quarter of 2009; what we at Forrester call planning season for most IT departments. In a typical year, this is the time that infrastructure and operations professionals spend lots of cycles burning through what remains of the 2009 budget and building plans for investment in 2010...
- News items 2009-10-13
- Salesforce CEO Benioff: We Are Cloud Computing Evangelists
- TechCrunch submits: By Leena Rao While August and early September tends to be slow in the Valley, Salesforce.com CRM has had a quite a big month. The CRM vendor posted strong earnings for the second quarter of 2009; just announced a new version of their fastest...
- External links 2009-09-09
- SpringSource Acquires Cloud Foundry, Launches New Cloud Platform
- Coming off of its own acquisition by VMware, SpringSource, a provider of Java application infrastructure and management software, has announced its acquisition of Cloud Foundry and a new SpringSource cloud offering based on the Cloud Foundry technology.Coming off of its own acquisition by VMware, SpringSource, a provider of Java application...
- News items 2009-08-19
- How to avoid the amateur cloud
- Someone this week asked me, what's the cloud equivalent of SoSaaS? What do we call it when people take outdated data center management practices and label them as cloud computing, even when they fall far short of what's required? We already have the name, I replied, thanks to the events...
- News items 2009-10-18
- Microsoft's Danger SideKick data loss casts dark on cloud computing
- By Daniel Eran DilgerPublished: 04:55 PM EST Microsoft has demonstrated that the dark side of cloud computing has no silver linings. After a major server outage occurred on its watch last weekend, users dependent on the company have just been informed that their personal data and photos "has almost certainly...
- News items 2009-10-12
- How data security can vaporise in the cloud
- While hosted cloud computing may be all the rage for reducing cost of ownership and management, IT managers say hosted storage services present dramatic security challenges and legal implications that need to be considered. Arthur Lessard, chief information security officer at toy manufacturer Mattel Inc., in El Segundo, Calif., said...
- News items 2009-10-18
- Amazon Bridges Corporate IT with the Cloud via New Virtual Private Cloud (VPC) Service
- Amazon Web Services AWS LLC, an Amazon.com company, has announced a limited public beta of its new Amazon Virtual Private Cloud Amazon VPC service, a secure and seamless bridge between a company?s existing IT infrastructure and the AWS cloud. The service helps enterprises overcome a major obstacle to adoption of...
- News items 2009-08-26
- Understanding the Cloud | BTalk Australia
- (14min 53) A recent survey of 500 senior executives has shown that Aussies are more likely to understand the concept of cloud computing but less likely to have adopted it. Does your company utilise only cloud computing, only internally owned IT systems or a combination of both?...
- Blog posts 2009-02-24
- Amazon`s Head Start in the Cloud Pays Off
- Amazon Web Services has leveraged its head start in the cloud space to address a nagging barrier to greater cloud adoption in the enterprise -- the ability to bridge internal corporate IT infrastructure with the cloud in a secure, reliable and cost-efficient way.SEATTLE -- Amazon Web Services has leveraged its...
- News items 2009-08-26
- Fog Is Lifting On Cloud Computing
- If you're tired of everyone and their mother claiming that theirs and theirs alone is the true incarnation of The Cloud, hope is at hand. The National Institute of Standards and Technology NIST has produced a working draft that defines various aspects of cloud computing, which may finally put a...
- Blog posts 2009-05-15
- Enterprises Embracing Cloud Computing, F5 Survey Says
- In a survey conducted over the summer, F5 Networks found that enterprises are rapidly embracing the idea of both private and public clouds, with 99 percent saying they either had implemented compute clouds or were in discussions about it. About 80 percent said they had at least started trials of...
- News items 2009-08-25
- IBM launches cloud virtual-desktop service
- IBM launched on Monday its Smart Business Desktop service, a combination of thin client computing, virtualization, and the cloud, which is claimed to be the "industry's first public desktop cloud service.""Today more than ever, enterprises need an affordable, reliable, and efficient way to deploy and manage desktop infrastructures," said Jan...
- News items 2009-09-02
- Report: How risky is cloud computing?
- Cloud computing is luring more businesses with its promise of minimal maintenance and low costs. But are companies putting their data at risk?A new, free report released Friday by the European Network and Information Security Agency ENISA outlines the benefits and potential pitfalls of cloud computing. Based on an ongoing...
- News items 2009-11-20
- Will Amazon's Virtual Private Cloud Be Private Enough?
- Amazon last night announced it Virtual Private Cloud service, essentially giving enterprise customers worried about security and control in the cloud a salve to get them to trust it. The offering provides access to Amazon's web services through a virtual private network, which is basically a secure tunnel through the...
- News items 2009-08-26
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