AstraZeneca PLC is one of the world's leading pharmaceutical companies. AstraZeneca had legacy IT systems in place, which needed to: provide the Marketing and R&D companies with a common IT system to process clinical trial data in a controlled and secure manner and be able to check patient data, and...
"The ESD starts with Total Contact Ownership and then ensures that the end-to-end service delivery is managed to service level agreements. The only way in which organizations will increase customer satisfaction, increase employee productivity, increase availability of mission critical systems, reduce costs and position themselves for business growth is to...
[ILLUSTRATION OMITTED] This column includes some observations from my recent participation at the Fourth International Symposium on Career Development and Public Policy in Scotland, and visits to LearnDirect and Careers Scotland. The outcomes of the Symposium and the latter two major initiatives directly link to policies of the...
Webinar Will Discuss Ways of Documenting and Enforcing Change Management Policies to Meet Regulatory and Corporate Requirements TAMPA, Fla. -- Numara Software, Inc., a leader in service desk management solutions for IT professionals, today announced that on July 17th at 2:00 p.m. EDT it will co-host a webinar...
According to recent research, SaaS may not beas popular as we thought. In fact, nearly 40% of American and Europeansoftware IT decision makers said they're not interested in SaaS at all.Bomgar's appliance-based remote accesssoftware offers features and functionality that provide IT help deskservices without any of the SaaS...
TELECOMWORLDWIRE-15 July 2008-arvato systems implements unified communications solution from Nortel and MicrosoftC1994-2008 M2 COMMUNICATIONS LTD http://www.m2.com arvato systems, a subsidiary of Arvato AG, the media and communication services provider of the German Bertelsmann Group, is implementing a unified communications UC solution, enabled by the Innovative Communications Alliance between...
Partnership with UK Reseller Expands Virtualized Tech Support Into Europe RIDGELAND, Miss. -- Bomgar Corporation, a provider of appliance-based virtual support solutions, today announced a partnership with Connectology, an independent provider of IT and network services, located in Oxfordshire, UK. The agreement will increase Bomgar's presence in the...
SAN JOSE, Calif., July 15 /PRNewswire/ -- Today CenterBeam, Inc. announced that it has earned a Certificate of Finalist Recognition in the category of Best Customer Service Department/Organization in the 2008 International Business Awards to be held in Dublin, Ireland. (Logo: http://www.newscom.com/cgi-bin/prnh/20030528/SFW002LOGO) Customer service...
Greg Stockett named Chief Financial Officer, Tarek Himmo named Head of Client Service MILL VALLEY, Calif. -- First paragraph, second sentence should read: Stockett succeeded former CFO, Skip Smith, while Himmo has been appointed to a new position. (sted: Stockett succeeded former CFO, Skipp Smith...) The...
FOOD AND BEVERAGE CLOSE-UP-13 July 2008-Burger King Orders Micros RES 4.0C2008 - CloseUpMedia - newsdesk@closeupmedia.com Micros Systems, a provider of information technology solutions to the hospitality and retail industries, announced that Burger King has selected the Micros RES 4.0 Point-of-Sale POS solution for all of its approximate 800...
* BMC remains leading provider of IT Service Desk and Help Desk for 5th consecutive year * BladeLogic experiences nearly 90 percent growth year over year HOUSTON -- BMC Software (NYSE:BMC) today announced that BladeLogic, acquired by BMC in April 2008, has been named the fastest-growing...
DUBLIN, Ireland -- Research and Markets (http://www.researchandmarkets.com/research/902559/hazardous_chemical) has announced the addition of the "Hazardous Chemicals Desk Reference, 6th Edition" report to their offering. This 6th edition of the report offers: - A "safety profile" of 5000 of the most important hazardous chemicals. - Features...
WHEELING, W.V., July 10 /PRNewswire/ -- Orrick, Herrington & Sutcliffe LLP, a global law firm, has been named a finalist for The International Customer Management Institute ICMI Membership's coveted Global Call Center of the Year Award in the small-medium call center category. The award will be presented on September...
"NTRsupport Innovates On-Demand Remote Support with Broadest Industry Platform for Businesses that Count on Delivering Effective Help Desk and IT Services" BARCELONA & DALLAS -- NTRglobal (http://www.ntrglobal.com), today announced that NTRsupport[TM] earned top recognition from Communications Solutions Magazine for delivering unparalleled multiplatform capabilities that allow businesses of all...
TV show will grade business plans by eager 'Tycoons' ATLANTA, July 8 /PRNewswire/ -- The Next Tycoon is a new reality show that will give entrepreneurs from all ages and backgrounds a chance to present their business ideas to key decision makers and outstanding business and media...
ROCKVILLE, Md., July 8 /PRNewswire/ -- TriumfantR, the industry leader in continuous monitoring and control software, today announced that the U.S. District Court for the District of Maryland has purchased Triumfant Resolution ManagerTM. Resolution Manager automatically identifies and fixes problems in desktops, laptops and servers before the problems...
COLUMBIA, Md., July 8 /PRNewswire-FirstCall/ -- MICROS Systems, Inc. , a leading provider of information technology solutions to the hospitality and retail industries, is pleased to announce that Burger King Corp. has selected the MICROS RES 4.0 Point-of-Sale POS solution for all of its approximate 800 company-owned restaurants in...
Boomi, the market and technology leader foron-demand integration, has partnered with Innotas to enableSoftware-as-a-Service SaaS integration for Innotas' on-demand projectportfolio management PPM solutions. The Boomi On DemandSM offeringprovides Innotas' PPM users with the ability to integrate the Innotassolution with any other SaaS or on-premise applications. Integrations arebuilt and deployed directly...
AUSTIN, Texas -- To help financial trade desk personnel measure latency, speed troubleshooting, and reconstruct trade executions in order to minimize costly delays in brokerage transactions, NetQoS([R]) Inc. will present a live webcast on capturing and analyzing Financial Information Exchange FIX protocol transactions. The webcast will take place on Tuesday,...
NCR Workstations to be Installed at 16,000-Plus Post Offices Utilizing NCR POS ONE Software Platform DAYTON, Ohio -- The U.S. Postal Service USPS has selected NCR Corporation (NYSE: NCR) as the exclusive provider of retail point-of-service POS hardware for thousands of postal counters across the United States. ...
