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- Improving Service Innovation Through Structured Process-Oriented Knowledge Infrastructure Design
- Formalised service innovation is a central tenet of enterprise systems lifecycle phases. Event driven process models extended with knowledge objects are found to be not useful in early lifecycle phases. When an upgrade is required, a map of the knowledge infrastructure is needed to better design further service innovation because...
- White papers 2005-05-23
Additional Resources
- Global Leaders in Business and Academia Call for New Focus on Service Innovation
- The University of Cambridge and IBM (NYSE: IBM) today released a report challenging governments, businesses and universities to drive increased support and funding for service innovation. Service innovation aims to improve the numerous service systems that we encounter every day, through changes in the way that technology, people, organization and...
- Research articles 2008-04-28
- Internet Security Systems Earns 2005 Frost & Sullivan Market Leadership and Customer Service Innovation Awards
- ATLANTA -- Internet Security Systems ISS (NASDAQ: ISSX) today announced that the company has been awarded the 2005 Frost & Sullivan Awards for Market Leadership and Customer Service Innovation. Frost & Sullivan awarded ISS the Market Leadership accolades for its world leadership position in Intrusion Detection and Intrusion Prevention technology...
- Research articles 2005-10-19
- Equant Receives Frost & Sullivan Customer Service Innovation Award.
- LONDON, December 21 /PRNewswire/ -- Equant (NYSE: ENT) (Euronext Paris: EQU) is the recipient of the Frost & Sullivan 2004 Customer Service Innovation Award for the European IP VPN services market. LONDON, December 21 /PRNewswire/ -- ...
- Research articles 2004-12-21
- Outstanding Customer Service Innovation Underpins Dow Corning's Receipt of Frost & Sullivan Award.(Company overview)
- LONDON, December 13 /PRNewswire/ -- The 2006 Frost & Sullivan Customer Service Innovation of the Year Award in the performance materials industry is presented to Dow Corning in recognition of its exceptional range of customer solutions that h LONDON, December 13 /PRNewswire/...
- Research articles 2006-12-13
- Kodak's Health Imaging Group earns Frost & Sullivan Customer Service innovation award; Kodak's European Professional Services organization recognized for high level of customer satisfaction.
- M2 PRESSWIRE-5 March 2004-KODAK: Kodak's Health Imaging Group earns Frost & Sullivan Customer Service innovation award; Kodak's European Professional Services organization recognized for high level of customer satisfactionC1994-2004 M2 COMMUNICATIONS LTD RDATE:03052004 VIENNA - Eastman Kodak Company's Health Imaging Group has...
- Research articles 2004-03-05
- Wire One Technologies Receives Frost & Sullivan's Service Innovation Award; Industry First Signals Glowpoint Network as Benchmark for Video Over IP
- Business Editors & High-Tech Writers SAN JOSE, Calif.--BUSINESS WIRE--April 3, 2001 Wire One Technologies Inc. (Nasdaq:WONE), a leading full-service provider of video communications solutions, has been awarded Frost & Sullivan's Market Engineering Award for Service Innovation for the introduction of its Glowpointtm video over IP service. This...
- Research articles 2001-04-03
- Concord's eHealth Receives Customer Service Innovation Award From Global Market Consulting Firm
- Business/Technology Editors MARLBORO, Mass.--BUSINESS WIRE--Dec. 4, 2001 Frost & Sullivan lauds Concord's eHealth for helping service providers improve customer satisfaction by ensuring maximum IT infrastructure uptime and availability Concord Communications' (Nasdaq: CCRD) eHealthTM Suite of software products has received Frost & Sullivan's Market Engineering Customer...
- Research articles 2001-12-04
- ATG Wisdom KCS Verified by Consortium for Service Innovation; ATG's Wisdom-Enabled Knowledge Product Meets Rigid Functionality and Scenario Criteria for Knowledge-Centered Support Practices
- CAMBRIDGE, Ma. -- ATG (Art Technology Group, Inc., NASDAQ: ARTG) the software provider behind the most consistent and relevant marketing, commerce, and customer service experiences, today announced that ATG Knowledge, the company's WisdomTM-enabled, assisted call center services and support solution, has received verification by the Consortium for Service Innovation. ATG...
- Research articles 2006-03-20
- Knova Certified by the Consortium for Service Innovation for Enabling Knowledge-Centered Support; Knova Contact Center Among First Solutions Honored by Leading Industry Alliance
- CUPERTINO, Calif. -- Knova Software (OTCBB:KNVS), a leading provider of service resolution management applications, today announced that Knova Contact Center 6.5 has been recognized as "Knowledge-Centered Support KCS Verified" by the Consortium for Service Innovation CSI. Please see CSI's press release, www.serviceinnovation.org/kcsverified, for additional information about the KCS Verified program.
- Research articles 2005-07-12
- Frost & Sullivan Accolade for Diagnostic Products Corporation's Customer Service Innovation
- LONDON -- In recognition of its unique product solutions in the area of clinical diagnostics, Diagnostic Products Corporation DPC has been conferred the prestigious 2005 Frost & Sullivan Customer Service Innovation of the Year Award.
- Research articles 2005-07-20
- New York City Health and Hospitals Corporation Receives Public Service Innovation Prize with Per-Se Technologies' Patient1 Computer-Based Patient Record
- Business Editors ATLANTA--BUSINESS WIRE--Nov. 2, 2001 Per-Se Technologies, Inc. (Nasdaq: PSTI) today announced New York City Health and Hospitals Corporation HHC is the recipient of the New York Citizens Budget Commission's 2001 Prize for Public Service Innovation for its innovative computer-based patient record CPR system. The award...
- Research articles 2001-11-02
- Collaboration to innovation: Leveraging Web 2.0 to Accelerate New Service Ideas
- This white paper is intended to provide service providers with IBM's point of view on the power of collaboration in a Web 2.0 environment and to introduce a new IBM solution that can help telecoms to use collaboration as a tool for enabling innovation. Part 1 briefly...
- White papers 2007-07-01
- AGEIA Technologies Wins Applied Innovation Award for Business Excellence 2007
- AGEIATM Technologies, Inc., the pioneer in hardware-accelerated physics for games, today announced that it has won the first Applied Innovation Award for Business Excellence 2007 instituted by IAOP, ITAA and Wipro. Winners were chosen from 153 nominees and 28 finalists from around the world in four categories including Business Model...
- Research articles 2007-10-30
- Trust Correlated With Innovation Adoption in Hospital Organizations
- The perception of trust in hospital organizational climates is correlated with adoptions of innovations. Innovation has become synonymous with survival in the current healthcare environment. Hospitals, however, tend to be rule-bound and risk-averse. The paper suggests that successful innovation adoption may be associated with perceptions of trust among administrators, professionals...
- White papers 2002-05-01
- Glittering Prize: How Financial Institutions Can Drive Growth Through Process and Service Innovation
- Revenue growth is the primary driver of shareholder value and the No. 1 challenge for financial services companies around the world. Yet, at this time, the industry's growth objectives are often tempered by a continuing focus on cost containment. More balance is required. This study encourages the executives of financial...
- White papers 2005-05-05
- NetCracker Focuses on Strategies to Overcome Service Innovation Barriers at Management World India 2008
- Sanjay Mewada, Vice President of Strategy, Discusses Service Delivery Success Stories WALTHAM, Mass. -- NetCracker Technology announced today that it will draw on its extensive experience in service delivery innovation at the TM Forum's Management World India event taking place at Le Meridien New Delhi from March 31-April 3,...
- Research articles 2008-03-24
- Answers to a Top Innovation Problem Revealed in Sloan Management Review
- A New Article by Innovation Thought Leader Tony Ulwick Presents a Groundbreaking Discovery in the Field of Product and Service Innovation That Renders Traditional Voice-of-the-Customer Research Obsolete and Dramatically Advances the Innovation Process ASPEN, Colo. -- Strategyn announces the publication of "Giving Customers a Fair Hearing," written by Strategyn...
- Research articles 2008-04-10
- BusinessWeek "Innovation Guru" Jeneanne Rae to Chair PDMA and IIR Conference "Service Innovation Design & Development"
- Jeneanne Rae's Keynote Address to Reveal Breakthrough Thinking in Business Model Design and Innovation
- Research articles 2008-03-17
- Innovation is key to sustainable growth for Thai economy, says consultant.
- By Sujintana Hemtasilpa, Bangkok Post, Thailand Knight Ridder/Tribune Business News Oct. 1--Thai businesses, which no longer enjoy a marked advantage over rivals from other countries in terms of production costs, need to pursue product and service innovation in order to stay competitive,...
- Research articles 2004-10-01
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