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- Fulfilling SLAs With Service Management Technologies
- A Service Level Agreement SLA is a contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish. In today's technology oriented business environment, SLAs are being increasingly viewed as potent tools to ensure optimal performance of the...
- White papers 2003-01-01
- Establishing SLM
- Modern day business environment calls for giving greater emphasis to the customer. In such a scenario, organizations have to be perennially responsive and accountable towards their customers. A client, today, wants to know that whether the service paid for is being properly delivered or not. In today's age of information,...
- White papers 2003-01-01
- What Is Service Level Management (SLM)?
- In the IT business domain, Service Level Management SLM is the methodology of ensuring that adequate levels of service are delivered to the clients in accordance with the cost demanded. Effective SLM ensures higher productivity and enhanced customer loyalty over time. The paper examines issues involved in SLM.
- White papers 2003-01-01
- The Perception And Management Of Service Levels
- In the IT business domain, Service Level Management SLM is the methodology of ensuring that adequate levels of service are delivered to the clients in accordance with the cost demanded. Perception plays a key role in determining the customer satisfaction. The paper examines various factors towards measuring service satisfaction. ...
- White papers 2003-01-01
- Understanding Active Service Level Management
- In the IT business domain, Service Level Management SLM is the methodology of ensuring that adequate levels of service are delivered to the clients in accordance with the cost demanded. Today, e-business is an integral part of doing business. Most companies across a variety of industries are realizing that e-business...
- White papers 2001-08-01
- Service Level Management: Not Just For IT Anymore
- Service Level Management SLM is the methodology of ensuring that adequate levels of service are delivered to the clients in accordance with the cost demanded. Historically, SLM has been used in the IT service domain. However, with the emergence of an increasingly customer-centric business world, today, the tenets of SLM...
- White papers 2003-01-01
- Service Level Management
- Service Level Management SLM is the tool, which enables smooth handling of the systems, processes, and people involved in rendering a particular service. An efficient SLM system is a vital asset to an organization. It ensures optimum use of resources towards an efficient service delivery. It helps in removing ambiguity...
- Presentations 2000-01-01
- Change Management: A CA IT Service Management Process Map
- CA's IT Service Management ITSM Process Maps provide a clear representation of the ITIL best practice framework. It uses the analogy of subway or underground system transport maps to illustrate how best to navigate a journey of continuous IT service improvement. Each map details each ITIL process track, the ITIL...
- White papers 2006-06-01
- Oblicore for SLM, BSM and BPM
- Service Level Management SLM, Business Service Management BSM and Business Process Management BPM are different yet related disciplines for managing, monitoring and reporting IT and business processes. This paper describes high-level differences between the disciplines and explains how Oblicore supports them from a service provider and receiver perspective. Oblicore Guarantee...
- White papers 2005-02-01
- Align IT to Your Business with IBM IT Service Management
- This paper provides an overview of the IT capabilities and business benefits that companies can realize with IBM IT Service Management solutions available. An IBM IT Service Management platform offers an open standards-based foundation for integrating and sharing information across IT organization silos - for more effective and...
- White papers 2006-06-01
- SLA-Oriented Service Description Based on the Common Information Model
- IT technologies are an integral part of doing business. Most companies across a variety of industries are realizing that IT significantly impact their profitability. Businesses must improve their IT service levels like performance and availability if they are to protect these profits. However, while sustaining IT service levels and Service...
- White papers 2002-08-09
Additional Resources
- Practical Methods For Measuring Service Level Performance And Availability Using Service Level Agreements
- This webcast asserts that by some estimates, enterprises spend over 50 percent of the budget on services, not including personnel, such as Business Process Reengineering, Call & Support Centers, Maintenance,etc. No matter who provides them information to manage, the performance and availability of service is critical. The bottom line involves...
- Webcasts 2002-07-18
- Service Level Agreements: Are They Essential?
- Fortune 500 organizations are always searching for the most cost-effective business models. When it comes to transactional support processes, they often depend on shared services. This concept, consolidates highly transactional processes that are duplicated throughout the organization and result in an organization's ability to understand and reduce costs, better allocate...
- White papers 2003-01-01
- Cablecom Implements Customer-Centric Management and Service Fulfillment with NetCracker
- Order Processing Time Reduced to Minutes & Service Level Agreements Managed for Business Customers WALTHAM, Mass. -- NetCracker Technology announced today that cablecom has implemented NetCracker's Service Fulfillment and Assurance solutions for its Business-to-Business (B2B) offerings. NetCracker's solution enables cablecom to improve customer experience and loyalty through rapid order...
- Research articles 2008-05-20
- Process Control and Modeling in BPM : Advanced Modeling, Analytics, and Goal Management: Critical Components of Comprehensive BPM
- This paper describes the Global 360 Advanced BPM Intelligence with which companies can track and measure their performance based on real-time feedback, identify problem areas earlier, evaluate process changes and results more quickly, and spot opportunities for improvement. Goal Management enables them to optimize resource utilization in a manner consistent...
- White papers 2004-12-22
- Oblicore Accelerates Adoption of ITIL Service Level Management with Oblicore Guarantee 5.0
- Inc. 500 Honoree, Oblicore introduces a unique, role-based approach for ITIL compliant Service Level Management CAMBRIDGE, Mass. -- Oblicore, the leading provider of ITIL compliant Service Level Management software, today announced the launch of Oblicore Guarantee[TM] 5.0. This major release introduces a unique, role-based approach to service level management...
- Research articles 2007-09-20
- Oblicore and Torokina Establish the Service Level Management Centre of Excellence in the AsiaPacific Region
- Companies will Showcase Oblicore Guarantee Integration with CAs eHealth, SPECTRUM and Service Desk Solutions WALTHAM, Mass. -- Oblicore, the leading provider of ITIL-based Service Level Management software, announced that it has signed a partnership agreement with Torokina Networks to provide joint service level management solutions to the Telecommunications and...
- Research articles 2008-08-05
- Oblicore, the Service Level Management Company, Sets Record Growth for 2007
- Company Drives Service Level Management Market Leadership with Growth in Customer Base, Revenue, and Analyst Accolades CAMBRIDGE, Mass. -- First graph, third sentence of release should read: As a result of this growth, Oblicore has doubled in sales over the past two years with license bookings growing by close...
- Research articles 2008-02-07
- Oblicore Gives Keynote on Service Catalog Management at itSMF Canada 2008 Conference
- Erik Hille to Give Keynote Speech and Reveal Role of Service Catalog Management and Service Level Management in Continual Service Improvement CAMBRIDGE, Mass. -- Oblicore, the leading provider of Service Level Management solutions, today announced that Erik Hille, Director of Product Marketing and keynote speaker of the itSMF Canada...
- Research articles 2008-05-01
- Bull and Oblicore Partner to Address Service Level Management Market
- Bull Integrates Oblicore Guarantee into Its Service Level Management/Service Level Agreement Solutions for Telcos WALTHAM, Mass. -- Oblicore, the leading provider of ITIL based Service Level Management software, announced the signing of its partnership agreement with Bull to provide joint Bull services and Oblicore solutions to the Telecommunications market....
- Research articles 2008-05-19
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