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- Micromuse's Netcool Software Supports Service-Level Management At Energis
- Business/Technology Editors
- Research articles 2000-02-24
- Call Center Outsourcing
- The do's and don't of call center outsourcing, Creating a successful outsourcing relationship. In an ideal world a contact center outsourcing relationship should see the provider as a seamless extension of the company's business model. The relationship represents a clear transformation of vision, mission, strategy and needs from one...
- White papers 2003-01-01
- The Do's and Don't of Call Center Outsourcing
- The do's and don't of call center outsourcing, Creating a successful outsourcing relationship. In an ideal world a contact center outsourcing relationship should see the provider as a seamless extension of the company's business model. The relationship represents a clear transformation of vision, mission, strategy and needs from one...
- White papers 2003-01-01
- Managing BPM: To O or Not to O
- The paper provides a perspective that evolves from the Supply-Chain Operations Reference SCOR framework, and then some more interesting perspectives about what seems to be evolving. SCOR provides an excellent process reference to support 'globalized' supply-chain, enabling an easy language to describe material flow, workflow, and transaction flow between companies...
- White papers 2005-07-01
- Oblicore for SLM, BSM and BPM
- Service Level Management SLM, Business Service Management BSM and Business Process Management BPM are different yet related disciplines for managing, monitoring and reporting IT and business processes. This paper describes high-level differences between the disciplines and explains how Oblicore supports them from a service provider and receiver perspective. Oblicore Guarantee...
- White papers 2005-02-01
- Change Management for Real-Time Performance Management
- Accurate inventory is essential to a service provider, but as business becomes increasingly real-time, the challenge has increased. Flow-through provisioning requires immediate knowledge of available resources. And the pressures of customer-facing reports made available in real-time, call for a more proactive and automated approach to performance management and SLAs. With...
- White papers 2005-06-01
- Support and Enhancement of SAP Applications for a Fortune 500 Company
- To manage growing business needs, a Fortune 500 company implemented SAP R/3 at its USA and UK geographies, while the other geographies were running on legacy systems. The client was looking forward to reduce dependency over multiple technologies by migrating most of the applications to SAP. Wipro provided end-to-end services...
- Case studies
- Amazon Officially Kicks Off Cloud-Computing Effort
- Amazon Web Services EC2 Elastic Compute Cloud service has dropped the beta tag, added a service level agreement and launched Windows and SQL betas and plans a management console. Add it up and it appears that Amazon is giving prospective enterprise customers most of the things they...
- Blog posts 2008-10-24
Additional Resources
- Oblicore to Host Service Level Management and Reporting Best Practices Webinar; Oblicore Experts to Share Valuable Insights Gathered from Customer Discussions and Direct Field Experience
- CAMBRIDGE, Mass. -- Oblicore, a leading provider of service delivery management software and best practices, today announced that registration is open for the company's upcoming webinar entitled, "Best Practices in Service Level Management and Reporting." The webinar is scheduled for Wednesday, July 26, at 11 a.m. EDT and will provide...
- Research articles 2006-07-21
- Managed Objects Announces OEM Agreement to Assure Quality on Wireless Networks; Business Service Level Management Software Advances Managed Service Strategy for Mobile Systems Bellwether
- MCLEAN, Va. -- Managed Objects, the Business Service Management Company, today announced an OEM agreement with telecommunications company Ericsson (Nasdaq: ERICY), the world's largest supplier of mobile systems. Ericsson has embedded Managed Objects' Business Service Level Management BSLM software into its third-generation mobile operational support system, or OSS-RC, which is...
- Research articles 2005-12-06
- Oblicore Demonstrates Thought Leadership in Service Level Management and ITIL in Q3
- Industry Recognition Supports Oblicore's Leadership Position CAMBRIDGE, Mass. -- Oblicore, a leading provider of service delivery management software and best practices, today announced the company's third quarter 2006 successes, including continued industry thought leadership and company momentum. Oblicore continued to demonstrate its value in solving the complex problem of...
- Research articles 2006-10-31
- IDC names Concord leader in network service level management software market; Concord ahead of Lucent and Computer Associates for the first half of 2000.
- M2 PRESSWIRE-10 May 2001-CONCORD COMMUNICATIONS: IDC names Concord leader in network service level management software market; Concord ahead of Lucent and Computer Associates for the first half of 2000 C1994-2001 M2 COMMUNICATIONS LTD RDATE:10052001 Concord Communications, an industry leader...
- Research articles 2001-05-10
- Oblicore Accelerates Adoption of ITIL Service Level Management with Oblicore Guarantee 5.0
- Inc. 500 Honoree, Oblicore introduces a unique, role-based approach for ITIL compliant Service Level Management CAMBRIDGE, Mass. -- Oblicore, the leading provider of ITIL compliant Service Level Management software, today announced the launch of Oblicore Guarantee[TM] 5.0. This major release introduces a unique, role-based approach to service level management...
- Research articles 2007-09-20
- Oblicore and Torokina Establish the Service Level Management Centre of Excellence in the AsiaPacific Region
- Companies will Showcase Oblicore Guarantee Integration with CAs eHealth, SPECTRUM and Service Desk Solutions WALTHAM, Mass. -- Oblicore, the leading provider of ITIL-based Service Level Management software, announced that it has signed a partnership agreement with Torokina Networks to provide joint service level management solutions to the Telecommunications and...
- Research articles 2008-08-05
- Akorri Introduces Application Service Level Management for VMware
- Akorri, Inc., the leader in application service level management in the data center, today announced the availability of BalancePointTM 1.5 management software. The new version is the first solution to offer cross-domain management for applications running on VMware®, the global leader in virtual infrastructure software. For VMware customers, BalancePoint provides...
- Research articles 2007-05-07
- Bull and Oblicore Partner to Address Service Level Management Market
- Bull Integrates Oblicore Guarantee into Its Service Level Management/Service Level Agreement Solutions for Telcos WALTHAM, Mass. -- Oblicore, the leading provider of ITIL based Service Level Management software, announced the signing of its partnership agreement with Bull to provide joint Bull services and Oblicore solutions to the Telecommunications market....
- Research articles 2008-05-19
- Siemens Medical Solutions Selects Oblicore; Global Healthcare Supplier Gains Competitive Edge By Choosing Oblicore Guarantee™ for Service Level Management
- CAMBRIDGE, Mass. -- Oblicore, a leading provider of service delivery management software and best practices, today announced one of the largest suppliers to the healthcare industry in the world, Siemens Medical Solutions, has chosen Oblicore's flagship product Oblicore GuaranteeTM as its service level management solution. Oblicore Guarantee will help Siemens...
- Research articles 2006-08-21
- Micromuse Launches Netcool Certification Program; Formal Training Initiative Certifies VARs, Integrators, and OEMs to Sell Netcool-Based Service-Level Management Solutions
- ATLANTA--BUSINESS WIRE--June 9, 1998--Micromuse, Inc. (NASDAQ: MUSE), the leading provider of service-level management software, today announced it has launched a formal program for certifying its channels partners to sell and support the NetcoolTM suite of applications. The Netcool Certified Consultant NCC program is a training and accreditation program tailored for...
- Research articles 1998-06-09
- Practical Methods For Measuring Service Level Performance And Availability Using Service Level Agreements
- This webcast asserts that by some estimates, enterprises spend over 50 percent of the budget on services, not including personnel, such as Business Process Reengineering, Call & Support Centers, Maintenance,etc. No matter who provides them information to manage, the performance and availability of service is critical. The bottom line involves...
- Webcasts 2002-07-18
- Clear, Redback deliver end-to-end optical management.(Clear software)(Brief Article)
- Clear, a global supplier of optical, broadband and digital network management software, is partnering with Redback Networks to jointly offer customers enhanced end-to-end fault, performance and service level management capabilities in multi-technology, multi-vendor network environments. The agreement gives service providers with Redback technology a way...
- Research articles 2001-08-01
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