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- Cornerstones Of Post-Sales Service Excellence
- Equipment manufacturers in industries are striving to achieve higher profit margins and retain clients through value-added services that differentiate them from the competition. Customers in these industries demand the highest reliability levels of equipment availability and are willing to pay a premium for these services. This compresses allowable response time...
- White papers 2003-01-01
- Managing BPM: To O or Not to O
- The paper provides a perspective that evolves from the Supply-Chain Operations Reference SCOR framework, and then some more interesting perspectives about what seems to be evolving. SCOR provides an excellent process reference to support 'globalized' supply-chain, enabling an easy language to describe material flow, workflow, and transaction flow between companies...
- White papers 2005-07-01
- Sun Micro Stops Handling Its Parts Management in Pieces
- Sun fell on hard times after 2000, with the dot-com crash and a plunge in sales. When business declined, it could no longer mask the inadequacies in its organization. Sun set out to fix the problem on a number of fronts. One of its biggest efforts came in the area...
- Case studies 2005-02-01
Additional Resources
- Say Good-bye to the Weakest Link With Supply-Chain Metrics
- It has been observed that the current economic slowdown has sent many companies into a tailspin as they look for ways to cut costs and improve productivity without increasing resources. It is during times such as these that marketplace conditions offer the perfect opportunity for companies to affect business change...
- White papers 2003-01-01
- Supply Chain Planning (SCP)
- Supply chain consists of core business processes and transaction that create and deliver a product or service from concept through development until its end delivery to the customer in the market. At every level in the supply chain, a number of activities are taking place. It is imperative to do...
- Presentations 2003-01-01
- Supply Chain Management Tradeoffs Analysis
- Supply chain management involves understanding complex interactions between many factors and using the understanding to achieve balance between conflicting objectives. Simulation is a very useful technique to evaluate the impact of changes in factors such as inventory control and business process parameters. This paper describes a simulation based study for...
- White papers 2004-11-11
- Kinaxis Awarded for Making a Significant Impact on Customers' Efficiency, Customer Service and Overall Supply Chain Performance
- OTTAWA -- Response Management Provider Featured in Global Logistics & Supply Chain Strategies 100 Great Supply Chain Partners Global Logistics & Supply Chain Strategies (GL&SCS) magazine, a leading industry periodical for senior-level supply-chain management executives, recently honored Response Management solutions provider Kinaxis formerly Webplan as...
- Research articles 2005-07-18
- Kinaxis Awarded for Making a Significant Impact on Customers' Efficiency, Customer Service and Overall Supply Chain Performance.
- OTTAWA, ONTARIO, Jul 18, 2005 CCNMatthews via COMTEX Response Management Provider Featured in Global Logistics & Supply Chain Strategies 100 Great Supply Chain Partners Global Logistics & Supply Chain Strategies (GL&SCS) magazine, a leading industry periodical for senior-level supply-chain management executives,...
- Research articles 2005-07-18
- Supply Chain Reengineering: Improving Inventory Management And Customer Service Quality
- There are two critical yet conflicting issues related to the supply chains of modern organizations. The paper examines the study conducted at a major manufacturer of orthopedic products. Objectives of this study were to reduce the level of field inventory while simultaneously improving the customer service level. Companies would be...
- White papers 2003-01-01
- The Five Laws of Adaptive Supply Chain Management
- Adaptive Supply Chain Management provides a cohesive process infrastructure that connects network participants, provides visibility, and monitors for changing conditions. When conditions change, the consequences are immediately determined and affected parties are notified with recommended courses of action for optimal results. Once approved, a new action is executed and the...
- White papers 2003-09-01
- Analysis of a Customer Demand Driven Semiconductor Supply Chain in a Distributed Simulation Test Bed
- Effective Supply Chain Management SCM enables organizations to be more competitive in the current world of global manufacturing by reducing costs and improving the quality of customer service. Simulation can assist in moving towards these goals by evaluating the feasibility of alternative policies for managing a supply chain. However, simulation...
- White papers 2004-11-11
- Supply Chain Performance Management is Key to i2's SCM 2.0 Approach
- DALLAS -- Tying business intelligence capabilities to supply chain operations helps improve the alignment of trading partners, service providers, employees, processes and systems with corporate goals and objectives. The speed and complexity of the ever-changing global business environment requires that companies prioritize metrics and align their organizations with top-level goals...
- Research articles 2008-04-29
- Tomorrow's Supply Chain: Dynamic Trading Networks
- Rapid-fire innovations in electronic communications are coming together to create the next big thing in supply chain management. Dynamic trading networks offer the prospect of superior customer service, far lower handling and delivery costs, and business operations that are significantly more streamlined. Think of dynamic trading networks as information-enabled supply...
- White papers 2009-01-01
- MCA Solutions Puts KLA-Tencor Service Supply Chain in the Chips
- As the world's leading supplier of process control and yield management solutions for the semiconductor industry, KLA-Tencor serves every major semiconductor manufacturer. Each customer's wafer fabrication facility typically costs $3bn, so these integrated circuit manufacturers rely on KLA-Tencor to ensure maximum uptime. To leverage the advanced forecasting and risk management...
- Case studies 2006-07-01
- Agilent Technologies Wins Prestigious 2006 High-Tech Supply Chain Excellence Award
- SANTA CLARA, Calif. -- Agilent Technologies Inc. (NYSE:A) today announced it received the High-Tech Supply Chain Excellence Award at the recent SCMLogistics World 2006. The award recognizes companies for their transformation change management and leadership in driving supply-chain excellence to achieve greater business profitability and a higher level of customer...
- Research articles 2006-11-08
- Safety-Kleen Selects HK Systems To Provide Supply Chain Visibility; Strategic Initiative To Improve Order and Appointment Visibility
- Business Editors MILWAUKEE--BUSINESS WIRE--March 23, 2000 HK Systems, Inc. the leading provider of Supply chain execution and eBusiness solutions, today announced that Safety-Kleen Corp. (NYSE:SK), a leader in the industrial waste management industry, will utilize HK Systems' SCM/Enterprise LogisticsTM solutions to bring customer service to a new level....
- Research articles 2000-03-23
- Progress Software Pioneers Retail Automation with First Item-Level RFID and SOA Deployment
- BEDFORD, Mass. -- Fully Integrated Application Suite Cuts Labor and Inventory Management Costs for Dutch Bookseller, Enables Visibility into Supply Chain Operations and Enriches Customer Service
- Research articles 2006-04-18
- On Measuring Supplier Performance Under Vendor-Managed-Inventory Programs In Capacitated Supply Chains
- As widely accepted performance measures in supply chain management practice, frequency-based service levels such as fill rate and stockout rate are often considered in supply contracts under Vendor-Managed-Inventory VMI programs. Using a decentralized two-party capacitated supply chain model consisting of one manufacturer and one supplier in a VMI environment, the...
- White papers 2003-04-11
- Centralizing Retailer and Distributor Marketing Programs
- As with any marketing campaign, consistency is key when you are implementing marketing programs with your retailers or distributors. Managing these programs centrally helps ensure consistency and efficient use of funds, so that you communicate your message—and your brand—as strongly as possible.What You Need to KnowWhy can't local outlets develop...
- Articles 2007-05-01
- American forces press service : Hispanic American climbs to top of DoD success ladder
- WASHINGTON -- Alan F. Estevez never dreamed the low-level civil-service job in Bayonne, N.J., that he accepted shortly after college would lead to the high-level, important position he holds today. Now assistant deputy under secretary of defense for supply-chain integration, Estevez is responsible for managing the Defense Department's global...
- Research articles 2006-01-01
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