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	<title><![CDATA[service level management Resources | BNET]]></title>
	<link><![CDATA[http://resources.bnet.com/topic/service+level+management.html]]></link>
	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to service level management]]></description>
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		<title><![CDATA[Learn how Performance Metrics for Telcomm Expense Management Drive new ROIs and SLAs]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1187623]]></link>
		<description><![CDATA[Metrics that force organizations to think about service level agreements and measurements differently Learn how new high performance telecom expense management solutions will increase your ROI. Watch "Learn how Performance Metrics for Telecom Expense Management drive new ROIs and SLAs" available now. ]]></description>
		<s:doctype><![CDATA[Webcasts]]></s:doctype>
		<pubDate>Wed, 18 Nov 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/sla.html"><![CDATA[SLA]]></category>
		<category domain="http://resources.bnet.com/topic/performance.html"><![CDATA[Performance]]></category>
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		<category domain="http://resources.bnet.com/topic/cerylion+inc..html"><![CDATA[Cerylion Inc.]]></category>
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		<category domain="http://resources.bnet.com/topic/managerial+accounting.html"><![CDATA[Managerial Accounting]]></category>
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	<item>
		<title><![CDATA[Project Mangement Is An Important Part]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=931675]]></link>
		<description><![CDATA[Voice over Internet Protocol VoIP still means a lot of things to different people. Most often it is a marketing label. Internet VoIP service in my opinion is not yet an enterprise solution since there is typically no Service Level Agreement (SLA's) or quality of service offered, but the savings...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 13 Feb 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/sla.html"><![CDATA[SLA]]></category>
		<category domain="http://resources.bnet.com/topic/bestmanagementarticles.com.html"><![CDATA[Bestmanagementarticles.com]]></category>
		<category domain="http://resources.bnet.com/topic/service+level+management.html"><![CDATA[Service Level Management]]></category>
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		<category domain="http://resources.bnet.com/topic/it+service+management.html"><![CDATA[It service Management]]></category>
	</item>
	<item>
		<title><![CDATA[To Live And Die In SLA]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=950561]]></link>
		<description><![CDATA[Your Service Level Agreement SLA should include metrics that you know can be quantified and calculated easily. Communicating with your vendor through regularly scheduled reports and meetings will keep everyone in the loop and can help to head off potential problems. Again, every service, like every vendor, will have their...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 26 Dec 2008 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/sla.html"><![CDATA[SLA]]></category>
		<category domain="http://resources.bnet.com/topic/bright+hub.html"><![CDATA[Bright Hub]]></category>
		<category domain="http://resources.bnet.com/topic/service+level+management.html"><![CDATA[Service Level Management]]></category>
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		<category domain="http://resources.bnet.com/topic/it+service+management.html"><![CDATA[It service Management]]></category>
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	<item>
		<title><![CDATA[GeoEye, Inc. Q3 2008 Earnings Call Transcript]]></title>
		<link><![CDATA[http://www.bnet.com/2462-13071_23-248417.html]]></link>
		<description><![CDATA[ Question-and-Answer SessionOperator Thank you, the question-and-answer session will be conducted electronically. Operator instructions We will take our first question from Paul Coster with J.P. Morgan. Paul Coster &#8211; J.P. Morgan Thank you, good morning. I wonder if, perhaps you can talk a little about ?09 Matt and Henry, I...]]></description>
		<s:doctype><![CDATA[Earnings calls]]></s:doctype>
		<pubDate>Tue, 11 Nov 2008 13:05:35 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/contract.html"><![CDATA[Contract]]></category>
		<category domain="http://resources.bnet.com/topic/call+transcript.html"><![CDATA[Call Transcript]]></category>
		<category domain="http://resources.bnet.com/topic/earnings.html"><![CDATA[Earnings]]></category>
		<category domain="http://resources.bnet.com/topic/geoeye+inc..html"><![CDATA[GeoEye Inc.]]></category>
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		<category domain="http://resources.bnet.com/topic/networking.html"><![CDATA[Networking]]></category>
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		<category domain="http://resources.bnet.com/topic/earnings.html"><![CDATA[Earnings]]></category>
		<category domain="http://resources.bnet.com/topic/geoeye+inc..html"><![CDATA[GeoEye Inc.]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">GEOY</category>
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	<item>
		<title><![CDATA[Amazon Officially Kicks Off Cloud-Computing Effort]]></title>
		<link><![CDATA[http://industry.bnet.com/technology/1000479/amazon-officially-kicks-off-cloud-computing-effort/]]></link>
		<description><![CDATA[Amazon Web Services EC2 Elastic Compute Cloud service has dropped the beta tag, added a service level agreement and launched Windows and SQL betas and plans a management console.    Add it up and it appears that Amazon is giving prospective enterprise customers most of the things they...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Fri, 24 Oct 2008 06:34:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/sla.html"><![CDATA[SLA]]></category>
		<category domain="http://resources.bnet.com/topic/amazon.com+inc..html"><![CDATA[Amazon.com Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/windows+instance.html"><![CDATA[Windows Instance]]></category>
		<category domain="http://resources.bnet.com/topic/service+level+management.html"><![CDATA[Service Level Management]]></category>
		<category domain="http://resources.bnet.com/topic/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
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		<category domain="http://resources.bnet.com/topic/sla.html"><![CDATA[SLA]]></category>
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		<category domain="http://resources.bnet.com/topic/windows+instance.html"><![CDATA[Windows Instance]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">AMZN</category>
		<category domain="tickers">AMZN</category>
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		<title><![CDATA[A "Service Level Agreement" Can Be Great PR For Your Department]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=390364]]></link>
		<description><![CDATA[You are probably somewhat familiar with the concept of a "Service-Level Agreement", which give you some idea of what kind of response you can expect from a service organization. For call centers/customer service organizations, service level agreements are really a "Must have". However, if you are the manager of a...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 24 Jul 2008 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/public+relations.html"><![CDATA[Public Relations]]></category>
		<category domain="http://resources.bnet.com/topic/sla.html"><![CDATA[SLA]]></category>
		<category domain="http://resources.bnet.com/topic/service+organization.html"><![CDATA[Service Organization]]></category>
		<category domain="http://resources.bnet.com/topic/associated+content.html"><![CDATA[Associated Content]]></category>
		<category domain="http://resources.bnet.com/topic/service+level+management.html"><![CDATA[Service Level Management]]></category>
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		<category domain="http://resources.bnet.com/topic/it+service+management.html"><![CDATA[It service Management]]></category>
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		<title><![CDATA[Oblicore Guarantee&#153; Raises the Bar for Integrated Service Level Management with Oracle's Siebel CRM]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2008_May_13/ai_n25408307]]></link>
		<description><![CDATA[Oblicore to showcase Oracles Siebel CRM in compelling, integrated solution at TM Forum Management World in Nice, France]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 13 May 2008 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://resources.bnet.com/topic/oracle+corp..html"><![CDATA[Oracle Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/service+level+management.html"><![CDATA[Service Level Management]]></category>
		<category domain="http://resources.bnet.com/topic/siebel+systems+inc..html"><![CDATA[Siebel Systems Inc.]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">ORCL</category>
		<category domain="tickers">ORCL</category>
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	<item>
		<title><![CDATA[Increase Customer Retention through Proactive SLA Management]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=329897]]></link>
		<description><![CDATA[View this Webcast as two top technology experts describe how SLAs are affecting today's IT landscape - and how they will change tomorrow's. After a broad look at SLAs and how they're being used, this Webcast focuses on three of the critical concerns that must be addressed when developing an...]]></description>
		<s:doctype><![CDATA[Webcasts]]></s:doctype>
		<pubDate>Thu, 27 Sep 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/sla.html"><![CDATA[SLA]]></category>
		<category domain="http://resources.bnet.com/topic/sterling+commerce.html"><![CDATA[Sterling Commerce]]></category>
		<category domain="http://resources.bnet.com/topic/service+level+management.html"><![CDATA[Service Level Management]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/it+service+management.html"><![CDATA[It service Management]]></category>
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	<item>
		<title><![CDATA[Akorri Introduces Application Service Level Management for VMware]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_pwwi/is_200705/ai_n19059260]]></link>
		<description><![CDATA[Akorri, Inc., the leader in application service level management in the data center, today announced the availability of BalancePointTM 1.5 management software. The new version is the first solution to offer cross-domain management for applications running on VMwareŽ, the global leader in virtual infrastructure software. For VMware customers, BalancePoint provides...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 07 May 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/service+level+management.html"><![CDATA[Service Level Management]]></category>
		<category domain="http://resources.bnet.com/topic/storage.html"><![CDATA[storage]]></category>
		<category domain="http://resources.bnet.com/topic/vmware+inc..html"><![CDATA[VMware Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">VMW</category>
		<category domain="tickers">VMW</category>
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		<title><![CDATA[Symantec Delivers Advanced Backup Reporting to Enable Service-Level Management and Compliance]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_pwwi/is_200701/ai_n17157975]]></link>
		<description><![CDATA[Symantec Corp. (NASDAQ: SYMC) today unveiled Veritas Backup Reporter 6.0, an enterprise backup reporting tool that provides IT administrators with comprehensive visibility into backup and recovery operations. ]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 30 Jan 2007 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/backup.html"><![CDATA[backup]]></category>
		<category domain="http://resources.bnet.com/topic/compliance.html"><![CDATA[compliance]]></category>
		<category domain="http://resources.bnet.com/topic/service+level+management.html"><![CDATA[Service Level Management]]></category>
		<category domain="http://resources.bnet.com/topic/symantec+corp..html"><![CDATA[Symantec Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">SYMC</category>
		<category domain="tickers">SYMC</category>
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	<item>
		<title><![CDATA[A Decision Support Tool To Optimize Scheduling Of IT Changes]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=316835]]></link>
		<description><![CDATA[Change management is one of the most critical processes in IT management. Some of the reasons are the sheer number of changes and the difficulty of evaluating the impact of changes on the IT services being provided. Through carrying out a survey with IT managers and practitioners, the authors have...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Sun, 14 Jan 2007 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://resources.bnet.com/topic/change.html"><![CDATA[Change]]></category>
		<category domain="http://resources.bnet.com/topic/decision+support.html"><![CDATA[Decision Support]]></category>
		<category domain="http://resources.bnet.com/topic/change+management.html"><![CDATA[Change Management]]></category>
		<category domain="http://resources.bnet.com/topic/service+level+management.html"><![CDATA[Service Level Management]]></category>
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		<title><![CDATA[Novell Global IT Services Selects Nimsoft to Provide Service Level Management and Monitoring]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2006_Dec_18/ai_n16912135]]></link>
		<description><![CDATA[NimBUS' End-to-End Monitoring Solution Helps Novell's Managed Services Unit Meet Service Level Guarantees for Customers Worldwide]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 18 Dec 2006 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[IT services]]></category>
		<category domain="http://resources.bnet.com/topic/monitoring.html"><![CDATA[monitoring]]></category>
		<category domain="http://resources.bnet.com/topic/novell+inc..html"><![CDATA[Novell Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/service+level+management.html"><![CDATA[Service Level Management]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">NOVL</category>
		<category domain="tickers">NOVL</category>
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		<title><![CDATA[Siemens Medical Solutions Selects Oblicore; Global Healthcare Supplier Gains Competitive Edge By Choosing Oblicore Guarantee&#153; for Service Level Management]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2006_August_21/ai_n16677236]]></link>
		<description><![CDATA[CAMBRIDGE, Mass. -- Oblicore, a leading provider of service delivery management software and best practices, today announced one of the largest suppliers to the healthcare industry in the world, Siemens Medical Solutions, has chosen Oblicore's flagship product Oblicore GuaranteeTM as its service level management solution. Oblicore Guarantee will help Siemens...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 21 Aug 2006 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/service+level+management.html"><![CDATA[Service Level Management]]></category>
		<category domain="http://resources.bnet.com/topic/siemens+ag.html"><![CDATA[Siemens AG]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">SI</category>
		<category domain="tickers">SI</category>
	</item>
	<item>
		<title><![CDATA[Structure Of Service Level Agreements (SLA) In IT Outsourcing: The Construct And Its Measurement]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=324223]]></link>
		<description><![CDATA[The increased reliance of companies on IT outsourcing has turned management attention to a set of skills of managing relationships with service providers. While practitioners proclaimed that a key to managing outsourcing relationships was with SLA, there existed very little understanding of how effectiveness and impact of SLA on IT...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Sun, 25 Jun 2006 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/sla.html"><![CDATA[SLA]]></category>
		<category domain="http://resources.bnet.com/topic/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://resources.bnet.com/topic/it+outsourcing.html"><![CDATA[IT Outsourcing]]></category>
		<category domain="http://resources.bnet.com/topic/service+level+management.html"><![CDATA[Service Level Management]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing.html"><![CDATA[Outsourcing]]></category>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
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		<category domain="http://resources.bnet.com/topic/outsourcing+%2526+subcontracting.html"><![CDATA[Outsourcing & Subcontracting]]></category>
	</item>
	<item>
		<title><![CDATA[PMG Unveils Service Catalog 2006 and Partner Program at Compuware Partner Summit; Governance Solution Provider Demonstrates New Service Level Management Capabilities, New Opportunities For Partners]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2006_June_8/ai_n26890626]]></link>
		<description><![CDATA[ATLANTA -- PMG.net, Inc., a provider of solutions that help companies profit by improving the management of business processes, today announced the general release of the PMG Service Catalog 2006, its newest version of its governance suite of solutions. The announcement was made at the Compuware (NASDAQ:CPWR) Partner Summit in...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 08 Jun 2006 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/compuware+corp..html"><![CDATA[Compuware Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/service+level+management.html"><![CDATA[Service Level Management]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">CPWR</category>
		<category domain="tickers">CPWR</category>
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	<item>
		<title><![CDATA[Change Management: A CA IT Service Management Process Map]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=272383]]></link>
		<description><![CDATA[CA's IT Service Management ITSM Process Maps provide a clear representation of the ITIL best practice framework. It uses the analogy of subway or underground system transport maps to illustrate how best to navigate a journey of continuous IT service improvement. Each map details each ITIL process track, the ITIL...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jun 2006 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/service+management.html"><![CDATA[Service Management]]></category>
		<category domain="http://resources.bnet.com/topic/change+management.html"><![CDATA[Change Management]]></category>
		<category domain="http://resources.bnet.com/topic/computer+associates+international+inc..html"><![CDATA[Computer Associates International Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://resources.bnet.com/topic/service+level+management.html"><![CDATA[Service Level Management]]></category>
		<category domain="http://resources.bnet.com/topic/process+improvement.html"><![CDATA[Process Improvement]]></category>
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		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
	</item>
	<item>
		<title><![CDATA[Align IT to Your Business with IBM IT Service Management]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=283158]]></link>
		<description><![CDATA[This paper provides an overview of the IT capabilities and business benefits that companies can realize with IBM IT Service Management solutions available. An IBM IT Service Management platform offers an open  standards-based foundation for integrating and sharing information across IT organization silos - for  more effective and...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jun 2006 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/service+management.html"><![CDATA[Service Management]]></category>
		<category domain="http://resources.bnet.com/topic/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://resources.bnet.com/topic/ibm+corp..html"><![CDATA[IBM Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/service+level+management.html"><![CDATA[Service Level Management]]></category>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/it+service+management.html"><![CDATA[It service Management]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">IBM</category>
		<category domain="tickers">IBM</category>
	</item>
	<item>
		<title><![CDATA[Enterprise Management Associates: Touchpaper Brings ITIL-oriented IT Service Management and Service Level Management (SLM) to the Mid-Market.(Company overview)]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5559/is_200604/ai_n22514374]]></link>
		<description><![CDATA[NEW YORK, Apr 11, 2006 CCNMatthews via COMTEX -- Touchpaper:    NEW YORK, Apr 11, 2006 CCNMatthews via COMTEX -- Touchpaper:  ]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 11 Apr 2006 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/enterprise+management+associates+inc..html"><![CDATA[Enterprise Management Associates Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/service+level+management.html"><![CDATA[Service Level Management]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Enterprise Management Associates: Touchpaper Brings ITIL-oriented IT Service Management and Service Level Management  to the Mid-Market]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2006_April_11/ai_n26825211]]></link>
		<description><![CDATA[NEW YORK -- Touchpaper:]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 11 Apr 2006 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/enterprise+management+associates+inc..html"><![CDATA[Enterprise Management Associates Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/service+level+management.html"><![CDATA[Service Level Management]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Demand-Driven IT Service Management Through Enterprise Resource Planning For IT]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=283415]]></link>
		<description><![CDATA[Leaders of internal IT departments are facing many of the same challenges that the leaders of the businesses they support are facing: managing increasingly volatile demand and controlling costs without sacrificing quality and customer satisfaction. Established practices in IT departments, combined with a historical supply-oriented focus on service delivery, often...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Sat, 01 Apr 2006 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://resources.bnet.com/topic/erp.html"><![CDATA[ERP]]></category>
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		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/it+service+management.html"><![CDATA[It service Management]]></category>
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