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- On Measuring Supplier Performance Under Vendor-Managed-Inventory Programs In Capacitated Supply Chains
- As widely accepted performance measures in supply chain management practice, frequency-based service levels such as fill rate and stockout rate are often considered in supply contracts under Vendor-Managed-Inventory VMI programs. Using a decentralized two-party capacitated supply chain model consisting of one manufacturer and one supplier in a VMI environment, the...
- White papers 2003-04-11
- Out Of The Shadows: Why Supply Chain Strategy Should Be At Top Of The Corporate Agenda
- Some Aerospace & Defense (A&D) executives worry that today's global business environment of high demand with high levels of complexity is moving too fast for their supply chains to keep pace. We actually believe that velocity at low costs with flexibility is increasingly what customers want. Are the risks of...
- White papers 2009-02-26
- Justifying SQL Server Management Tools in a Down Economy
- These days, it's tough being part of an IT organization. Your budget's being slashed due to the downturn in the economy, but you're being told to keep service levels high. How do you balance a smaller bottom line with demands for high service levels? The secret is...
- White papers 2009-10-22
- Maintaining the Customer Experience
- Stinting on customer service is a common and sometimes costly response to tough economic times. By managing the customer experience more rigorously, companies can maintain quality while still saving money. The challenging economy is putting consumer companies such as airlines, banks, and retailers in the...
- Articles 2009-01-12
Additional Resources
- A Guide For Establishing Service Level Specifications For Outsourcing Relationships
- Determining appropriate service level specifications is a crucial foundation for a successful outsourcing relationship. In outsourcing, an organization turns over the ownership of a non-core, important business process to a service provider in order to leverage the provider's expertise, economies of scale and access to resources. Service level specifications play...
- White papers 2001-12-01
- A "Service Level Agreement" Can Be Great PR For Your Department
- You are probably somewhat familiar with the concept of a "Service-Level Agreement", which give you some idea of what kind of response you can expect from a service organization. For call centers/customer service organizations, service level agreements are really a "Must have". However, if you are the manager of a...
- White papers 2008-07-24
- Network General Service Level Manager Receives Best of Show Award, Networld+Interop, Atlanta; Network General Service Level Manager Provides Critical Analysis of Overall Network Availability and Health
- MENLO PARK, Calif.--BUSINESS WIRE--Sept. 30, 1996--Network General Corporation (NASDAQ:NETG) today announced that its new Network GeneralR Service Level Manager application received the Best of Show award at last week's Networld+Interop industry conference in Atlanta. Recognized for its unique ability to allow IS organizations to evaluate their performance against service...
- Research articles 1996-09-30
- Oblicore and Torokina Establish the Service Level Management Centre of Excellence in the AsiaPacific Region
- Companies will Showcase Oblicore Guarantee Integration with CAs eHealth, SPECTRUM and Service Desk Solutions WALTHAM, Mass. -- Oblicore, the leading provider of ITIL-based Service Level Management software, announced that it has signed a partnership agreement with Torokina Networks to provide joint service level management solutions to the Telecommunications and...
- Research articles 2008-08-05
- Establishing Effective Service Level Measures
- Properly identifying and developing service level metrics is a major factor in building a successful outsourcing contract. The development and governance of these metrics involves tasks that must occur while the contract is being negotiated (pre-contract) and tasks that occur after the contract has been signed (post-contract). Far too often,...
- White papers 2003-01-01
- Oblicore Accelerates Adoption of ITIL Service Level Management with Oblicore Guarantee 5.0
- Inc. 500 Honoree, Oblicore introduces a unique, role-based approach for ITIL compliant Service Level Management CAMBRIDGE, Mass. -- Oblicore, the leading provider of ITIL compliant Service Level Management software, today announced the launch of Oblicore Guarantee[TM] 5.0. This major release introduces a unique, role-based approach to service level management...
- Research articles 2007-09-20
- Practical Methods For Measuring Service Level Performance And Availability Using Service Level Agreements
- This webcast asserts that by some estimates, enterprises spend over 50 percent of the budget on services, not including personnel, such as Business Process Reengineering, Call & Support Centers, Maintenance,etc. No matter who provides them information to manage, the performance and availability of service is critical. The bottom line involves...
- Webcasts 2002-07-18
- Ten Key Questions For Developing Effective Service Level Agreements
- In a service level agreement SLA, a supplier agrees to achieve defined levels of performance and a customer obtains rights and remedies if the supplier fails to achieve those levels of performance. The first and most important step in developing an effective SLA is to ask the right questions. This...
- White papers 2001-10-01
- Service Level Agreements: Are They Essential?
- Fortune 500 organizations are always searching for the most cost-effective business models. When it comes to transactional support processes, they often depend on shared services. This concept, consolidates highly transactional processes that are duplicated throughout the organization and result in an organization's ability to understand and reduce costs, better allocate...
- White papers 2003-01-01
- Network General's Service Level Manager Named Product of the Year; Network Magazine Honors Service Level Manager as Outstanding Network Management Product
- MENLO PARK, Calif.--BUSINESS WIRE--April 28, 1997--Network Magazine, formerly LAN Magazine, named Network General Corporation's (NASDAQ:NETG) Service Level ManagerTM as the Network Management Product of the Year in their 10th annual Product of the Year Awards. Service Level Manager is designed to collect, compile, and summarize health and availability information on...
- Research articles 1997-04-28
- Bharti and Vodafone plan service level agreements
- The Vodafone and Bharti deal is expected to go to the next level. As per insiders the two companies plan to have numerous service level agreements across each other's networks. This includes having the Vodafone brand along with Airtel's at some InternatioThe Vodafone and Bharti deal is expected to go...
- Research articles 2006-02-26
- BT Computing Partners optimises business availability with Micromuse's Netcool/Service Level Agreement Manager solution; BT expands Netcool deployment to add service quality management to its enterprise environment.
- M2 PRESSWIRE-25 February 2003-BT: BT Computing Partners optimises business availability with Micromuse's Netcool/Service Level Agreement Manager solution; BT expands Netcool deployment to add service quality management to its enterprise environmentC1994-2003 M2 COMMUNICATIONS LTD RDATE:02252003 Micromuse Inc., the leading provider of...
- Research articles 2003-02-25
- Oblicore, the Service Level Management Company, Sets Record Growth for 2007
- Company Drives Service Level Management Market Leadership with Growth in Customer Base, Revenue, and Analyst Accolades CAMBRIDGE, Mass. -- First graph, third sentence of release should read: As a result of this growth, Oblicore has doubled in sales over the past two years with license bookings growing by close...
- Research articles 2008-02-07
- Bull and Oblicore Partner to Address Service Level Management Market
- Bull Integrates Oblicore Guarantee into Its Service Level Management/Service Level Agreement Solutions for Telcos WALTHAM, Mass. -- Oblicore, the leading provider of ITIL based Service Level Management software, announced the signing of its partnership agreement with Bull to provide joint Bull services and Oblicore solutions to the Telecommunications market....
- Research articles 2008-05-19
- Service Level Management
- Service Level Management SLM is the tool, which enables smooth handling of the systems, processes, and people involved in rendering a particular service. An efficient SLM system is a vital asset to an organization. It ensures optimum use of resources towards an efficient service delivery. It helps in removing ambiguity...
- Presentations 2000-01-01
- INTERNET INITIATIVE JAPAN: IIJ introduces service level agreements.
- M2 PRESSWIRE-6 April 1999-INTERNET INITIATIVE JAPAN: IIJ introduces service level agreements C1994-99 M2 COMMUNICATIONS LTD RDATE:060499 Internet Initiative Japan Inc. (IIJ; headquarters: Chiyoda-ku, Tokyo; president: Koichi Suzuki) today announced that it has become Japan's first Internet service provider to offer quality...
- Research articles 1999-04-06
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