Resources

21 Resources for

service management and software

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Kinetic Data's Service Request Software Being Showcased at Pink Elephant's International IT Service Management Conference
Kinetic Data ( http://www.kineticdata.com ) will be showcasing its flagship product, Kinetic Request , in booth #604 at Pink Elephant's 12th annual International IT Service Management Conference and Exhibition, Feb. 18-21, 2008, in Las Vegas. In addition, the company will be a silver sponsor, reflecting its leading position in...
Tags: IT Service Management, Service Management, software
Research articles 2008-02-18
Research and Markets : HP Software and HP Services Unite around Service Management Solutions
DUBLIN, Ireland -- Research and Markets (http://www.researchandmarkets.com/reports/c66211) has announced the addition of HP Software and HP Services Unite around Service Management Solutions to their offering.
Tags: Hewlett-Packard Co., Service Management, software
Research articles 2007-08-21
TCSI and Nippon Telegraph & Telephone Sign Software Licensing Agreement; TCSI to Incorporate NTT's Network and Service Management System Into TCSI's Service Fulfillment Products
ALAMEDA, Calif.--BUSINESS WIRE--Jan. 11, 1999--TCSI Corp. (Nasdaq:TCSI), a leading provider of software for the telecommunications industry, announced today that TCSI has been authorized to incorporate NTT's network and service management system, internally called the Champion system, into future TCSI Operations Support System OSS software products.
Tags: network, NTT Corp., phone, Service Management, software
Research articles 1999-01-11
Solutions.(Intellitactics Inc. introduced Security Manager software)(CA Inc. introduced CA Service Management Accelerator )(Brief article)
SECURITY MANAGEMENT SECURITY MANAGEMENT
Tags: CA Inc., Computer Associates International Inc., security manager, Service Management, software
Research articles 2006-10-01
HP Extends Leadership in Service Management with New HP OpenView Software Capabilities
Business Editors/High-Tech Writers
Tags: Hewlett-Packard Co., leadership, Service Management, software
Research articles 2002-06-25
Magic Software Wins an iBOLT Portal Deal with Vodafone Netherlands; Portal Solution to Be Used to Enhance Service Management Platform
HOUTEN, Netherlands -- Magic Software Enterprises (Nasdaq:MGIC), a leading provider of state-of-the-art business integration and development technology, announced the signing of an iBOLT Portal deal with Vodafone Netherlands, one of Netherlands' leading telecommunication companies. In this engagement, iBOLT Portal will be used to enhance a Service Management platform, to provide...
Tags: portal, Service Management, software, Vodafone Group Plc.
Research articles 2004-07-19
Convergys to Expand Customer Service Management Offerings with Acquisition of Software Company in China
CINCINNATI & SHANGHAI -- Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today it is expanding the set of customer service management offerings available to its clients through the acquisition of Shanghai-based Shanghai Hong Xun Software Co., Ltd. from BMI Asia Inc. The privately-held company is the...
Tags: acquisition, Convergys Corp., customer service management, Service Management, software
Research articles 2008-03-13
Cell Telecom to RESELL Micromuse's Netcool Suite; Leading Swedish Telco Solutions Provider Adds Netcool Software To Its Network and Service Management Offerings
Business Editors/Hi Tech Writers
Tags: Cell, Micromuse Inc., network, Service Management, software, telecommunications
Research articles 2000-12-21
Wi-LAN Product Update: W-OFDM Based BWS 3000 Series Offers Differentiated Service Management Software; Software Upgrade Enables Tiered Services and More Effective Network Management.
CALGARY, CANADA, Apr 18, 2002 CALGARY, CANADA, Apr 18, 2002
Tags: network management, Service Management, software, software upgrade
Research articles 2002-04-18
CrossKeys Joins Micromuse Developers Alliance Program; CrossKeys to Integrate Network and Service Management CrossKeys Resolve Software Into the NETCOOL Suite
Business Editors & Technology Writers
Tags: alliance, Micromuse Inc., network, Service Management, software
Research articles 2000-09-21
CrossKeys Joins Micromuse Developers Alliance Program: CrossKeys to Integrate Network and Service Management CrossKeys Resolve Software into the NETCOOL Suite
Business/High-Tech Editors
Tags: Micromuse Inc., network, Service Management, software
Research articles 2000-09-21
Record 10 day implementation of Metrix's OpenUPTIME at hotel entertainment leader SpectraVision; Companies redefine standard for rapid implementation of service management software application running on Data General's AViiON 8500 System
WAUKESHA, Wis.--BUSINESS WIRE--Sept. 19, 1996--The demand for superior customer service in the hotel industry is extremely high as guests expect to enjoy all the comforts of home while away from home. So when SpectraVision, a Texas-based provider of pay-per-view movie entertainment and information services to the worldwide lodging industry...
Tags: Data General, entertainment, leader, Service Management, software
Research articles 1996-09-19
Oblicore for SLM, BSM and BPM
Service Level Management SLM, Business Service Management BSM and Business Process Management BPM are different yet related disciplines for managing, monitoring and reporting IT and business processes. This paper describes high-level differences between the disciplines and explains how Oblicore supports them from a service provider and receiver perspective. Oblicore Guarantee...
Tags: Business Process, Discipline, BPM, Oblicore, Oblicore Guarantee, Operational Planning, Business Process Automation, Service Management, Service Level Management, Strategy, Enterprise Software, Business Operations, It Operations, It service Management, Management, Software
White papers 2005-02-01
Management Software Consolidation
More and more organizations are feeling the pressure of economic uncertainty and are increasingly challenged by the need to do more with less by reducing costs while still striving to align their business and IT infrastructure. Fortunately, a new generation of management software solutions is providing a cost-effective way...
Tags: Software, Service Management, Consolidation, IBM Corp., It Services
White papers 2009-09-18
Driving Profitable Service Management: Innovative Strategies For Improving Medical Equipment Service
Medical equipment is a growing and complex sector that includes imaging equipment such as MRI, CT and ultrasound scanners, and medical machines such as ventilators, dialysis machines, transfusion machines and monitoring systems. The main Original Equipment Manufacturers OEMs have historically been technology led, attracting customers and making sales because of...
Tags: Strategy, Service Management, Accenture Ltd., Imaging, Medical Equipment, Document Management, Sales Strategy, Healthcare, Scanners, Enterprise Software, Software, Finance, Managerial Accounting, Sales, Hardware, Peripherals
White papers 2006-11-03
ERP Implementation and Order Contract Management Redesign Drives 10x DSO Improvements, 99% Rebate Accuracy, and Margin Preservation
A $2 billion manufacturer of diagnostic imaging and respiratory care products was experiencing a significant loss of revenue. Multiple legacy systems and business requirements created a complex environment, with no clear accountability. As a result, rebates were being overpaid 2-3% on a base of $150 million, and day's sales outstanding...
Tags: Contract Management, PRTM, ERP, Service Management, Enterprise Resource Planning (ERP), Enterprise Software, Software
Case studies
Taking Your Hospital to the Next Level of Efficiency: Siemens Integrated Service Management
The health care system is changing at a phenomenal rate. One has probably been affected by those changes right in his or own hospital - perhaps by new legal requirements, changing health care policies, or fewer resources in budget and personnel. At the same time, of course, patients are asking...
Tags: Service Management, Hospital, Siemens AG, Health Care, Health Care System, Siemens Integrated Service Management, Vertical Industries, Healthcare, Benefits, Enterprise Software, Software, Human Resources
White papers 2003-08-25
HP makes leap from network to service management
The contribution made by OpenView, Hewlett-Packard's HP network, systems and storage management suite of products, to the establishment of the company's overall software business cannot be overstated. While its software operation generated revenues of $2 billion in 2001, well over half of this came from sales of OpenView products, an...
Tags: Hewlett-Packard Co., network, Service Management, software
Research articles 2002-03-10
Juniper Networks Enhances IPTV and Multiplay Offerings with HP Integrated Service Management Solution; Combination of Juniper Routers with HP OpenView OSS Software Improves Efficiency, Security and Scalability of IPTV and Multiplay Networks
SUNNYVALE, Calif. -- Juniper Networks, Inc. (NASDAQ:JNPR) today announced that it has teamed with HP to simplify the management of advanced IPTV and multiplay service networks. Using Juniper Networks E-, M- and T-series routing platforms and security solutions with HP OpenView OSS software, the two companies have created a joint...
Tags: Hewlett-Packard Co., IP television, Juniper Networks Inc., router, scalability, security, Service Management, software
Research articles 2006-09-07
CACI and Oracle to Develop Contract Management Software
CACI and Oracle announced today that they would work together to build a software solution to manage government contracts. The software would be for the total life cycle of the contract through development, award and execution. The program will utilize an existing Oracle product with CACI providing...
Tags: Software, Contract Management, Oracle Corp., Service Management, Tools & Techniques, Management, Matthew Potter
Blog posts 2008-10-29
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