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- BNET Dispatch: March 13, 2007
- Sprint Nextel has cautiously begun offering unlimited wireless calling plans that could, analysts say, rock the competition in both wireless and landline industries. The new service plan offers unlimited voice, text-messaging, and data services for $120 a month. Private industry consultants say consumers are more than willing to pay a...
- Blog posts 2007-03-13
- InfoVista in Lock Step With Cisco Total Service Management Solution; SLM Provider Adds New Component to End-to-End Reporting Strategy
- COLUMBIA, Md.--BUSINESS WIRE--Sept. 7, 1999--
- Research articles 1999-09-07
- HP announces new products and services to help IT organizations implement service-management strategies; New release of HP OpenView Enterprise Management Solution delivers on first phase of HP's IT service-management roadmap
- PALO ALTO, Calif.--BUSINESS WIRE--March 31, 1997--Delivering on its information technology IT service-management initiative, Hewlett-Packard Company today introduced major enhancements to its HP OpenView enterprise solution and new consulting services. Together, these products and services are designed to help IT departments develop and deploy services that better meet the requirements...
- Research articles 1997-03-31
- Competitive Sourcing Policy: More Sail Than Rudder?
- From the executive summary: ‘The paper argues that the U.S. policy of competitive sourcing will fail. He prime reason for this being Government's unwillingness to appreciate the policy's costs leading to the corresponding failure to identify, obtain, and invest appropriate resources needed to properly operationalize the policy. The Government simply...
- White papers 2003-09-15
- Technology Licensing And Joint Ventures
- Technology licensing is a contractual arrangement in which the licenser's patents, trademarks, service marks, copyrights, or know-how may be sold or otherwise made available to a licensee for compensation negotiated in advance between the parties. A technology licensing agreement usually enables a firm to enter a foreign market quickly, yet...
- White papers 2003-01-01
- Driving Profitable Service Management: Innovative Strategies For Improving Medical Equipment Service
- Medical equipment is a growing and complex sector that includes imaging equipment such as MRI, CT and ultrasound scanners, and medical machines such as ventilators, dialysis machines, transfusion machines and monitoring systems. The main Original Equipment Manufacturers OEMs have historically been technology led, attracting customers and making sales because of...
- White papers 2006-11-03
- Service Management: Turning Service Into A Growth Engine
- For companies caught up in the excitement and stress of making and selling a new product, it's probably a stretch to think ahead to that time in the future when their innovation will be a commodity. In most instances, that time will come. Company can grow its revenues and margins...
- White papers 2003-04-25
- The Case For Centralized It Contract Management: A Four Force Model
- Senior executives used to be concerned with whether or not to outsource Information Technology IT resources. Now they are more concerned with figuring out how to efficiently manage the portfolio of IT resources that they have outsourced. From hardware to software, and from help desk to temporary help, organizations today...
- White papers 2005-09-09
- Aftermarket Sales & Service in the Nordic Capital Goods Industry Monitor 2005: "From Service Management to Service Excellence"
- Capital goods manufacturers have been coming under increasing pressure to open up new sources of revenue and profit. As competition and customer requirements rise, core business erodes and turnover stagnates; new strategies are called for, that will not only improve profits in a sustainable way. They must also open up...
- White papers 2005-06-01
- SLA-Oriented Service Description Based on the Common Information Model
- IT technologies are an integral part of doing business. Most companies across a variety of industries are realizing that IT significantly impact their profitability. Businesses must improve their IT service levels like performance and availability if they are to protect these profits. However, while sustaining IT service levels and Service...
- White papers 2002-08-09
- Semantic Representation Of Contract Knowledge Using Multi Tier Ontology
- Business contract knowledge exists dispersed in different domains. For successful business process functioning, a precise, clear understanding and interpretation of contractual terms and conditions is required. A semantic interpretation of contract obligations and their required performances to fulfill the obligations, is aimed to bridge the existing gap between business process...
- White papers 2003-08-20
- Competitive Advantage From Best Practice Outsourcing: The Untold Success Story
- Understanding business priorities and leveraging third party skills to move critical non-core activities to best practice has provided an increasing number of organisations the opportunity to achieve best in class practices and costs. An increasing number of these arrangements are second generation alliance type contracts as organisations successfully learn to...
- White papers 2004-04-02
- The Basis Of An Adaptive Service Management Strategy
- This paper explores the existing event resolution processes in over 100 companies with 1,000 or more employees. The findings suggest many IT organizations have a low level of satisfaction with the current event resolution processes and applications. These processes and applications are responsible for ensuring the company does not suffer...
- White papers 2005-03-01
- Align IT to Your Business with IBM IT Service Management
- This paper provides an overview of the IT capabilities and business benefits that companies can realize with IBM IT Service Management solutions available. An IBM IT Service Management platform offers an open standards-based foundation for integrating and sharing information across IT organization silos - for more effective and...
- White papers 2006-06-01
- Oblicore for SLM, BSM and BPM
- Service Level Management SLM, Business Service Management BSM and Business Process Management BPM are different yet related disciplines for managing, monitoring and reporting IT and business processes. This paper describes high-level differences between the disciplines and explains how Oblicore supports them from a service provider and receiver perspective. Oblicore Guarantee...
- White papers 2005-02-01
- Maximo Enterprise Suite
- Product agility in terms of adaptable business processes and standards-based technology that align with the company's overall IT strategy is crucial in ensuring successful product deployment and ongoing updates. Forward-looking enterprises seeking to maintain a competitive edge must be able to react to business and technology changes by having an...
- White papers 2005-05-08
Additional Resources
- Adding Value with Service
- Service is a business concept that is often overlooked. Implemented properly, though, it can be a key differentiator between your business and the competition. Meeting a customer's requirements in the most appropriate and efficient way greatly enhances the perceived value of your product. It also has the potential to increase...
- Articles 2007-05-01
- BMC Software achieves new milestones in Business Service Management strategy; Accenture, EMC and Symantec align with BMC Software to bring Business Service Management to customers; New products unveiled at NYC event; BSM allows businesses to link IT prior
- M2 PRESSWIRE-16 October 2003-BMC SOFTWARE: BMC Software achieves new milestones in Business Service Management strategy; Accenture, EMC and Symantec align with BMC Software to bring Business Service Management to customers; New products unveiled at NYC event; BSM allows businesses to link IT priorities tightly to business...
- Research articles 2003-10-16
- Analyst firm reports greater sophistication in IT service management market
- IT service management is no longer the exclusive preserve of large enterprises. According to a recent Gartner study, the overall service desk market grew by 13% in 2005. Much of the growth in the small and midsize business SMB service desk market is attributed to businesses looking beyond incident...
- Research articles 2006-12-01
- AmberPoint to Provide Comprehensive Service Management Capabilities for BEA AquaLogic; SOA Management Leader Announces Support for BEA Service Infrastructure Initiative
- OAKLAND, Calif. -- AmberPoint, the industry-leading provider of service oriented architecture SOA management software, today announced its support for the Service Infrastructure product strategy from BEA Systems, Inc. (Nasdaq:BEAS). BEA's Service Infrastructure includes a family of products that are designed to help companies to quickly assemble composite applications and processes...
- Research articles 2005-06-09
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