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56 Resources for

service management

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Did you mean IT Service Management (483 results), business service management (2 results)

BNET Resources

ERP Implementation and Order Contract Management Redesign Drives 10x DSO Improvements, 99% Rebate Accuracy, and Margin Preservation: A $2 billion manufacturer of diagnostic imaging and respiratory care products was experiencing a significant loss of revenue. Multiple legacy systems and business requirements created a complex environment, with no clear accountability. As a result, rebates were being overpaid 2-3% on a base of $150 million, and day's sales outstanding...; Tags: Service management, Enterprise resource planning (ERP), PRTM, contract management, ERP, legacy system, accountability, imaging, environment, sales; Case studies
Globalizing a Retail Contract Management System: This case study is of a leader in the global oil and gas industry, which has business units in exploration, development, production, gas marketing, fuels supply, refining, distribution and fuels marketing businesses. For years, its customer service organization employed a decentralized approach to managing contracts with the retail distributors of...; Tags: Service management, Free trade, BearingPoint Inc., contract management, negotiation, systems integration, marketing, customer service, leader, industry; Case studies
Ultra High Quality: HP Hood describes itself as being two companies in one ? a popular regional brand with deep historical ties in New England, and a national player that brings innovative products to consumers across the country under various names through licensing agreements. Tanker trucks weigh in before entering the plant's single...; Tags: Stagnito Communications, licensing agreement, brand; White papers
2005 Supply & Demand Chain 100 Case Study - Revlon / Frictionless Commerce: Revlon was undergoing a strategic procurement transformation, with the scope involving people, process and technology changes. Part of this transformation entailed implementing a Supplier Relationship Management (SRM) solution that would enable the group to consolidate spending and improve supplier communication. After undergoing a selection process that gave strong consideration for...; Tags: Purchasing & Procurement, Channel management, Cygnus Business Media, Revlon Inc., demand chain, supplier relationship management, contract management, sourcing, procurement, compliance, supplier, software; Case studies
Raytheon: Seamless, End-to-End Contract Management: Raytheon is in the business of bidding for and completing huge government contracts. However, data and information on current and past contract bids were stored in various manual (paper-based) ways and on several electronic systems. The company lacked a centralized contract management system to store and manage information pertaining to...; Tags: Service management, IBM Corp., Raytheon Co., contract management, aerospace; Case studies

Contract Management Report: This is a template for contract management report. It has mentioned various activities with yearly trend.; Tags: Service management, contract management; Tools & templates 2007-09-04
Director Of Intervention Services: The Director Of Intervention Services job description template includes the following job summary: The Director of Intervention Services is administratively responsible to the Executive Director. The Director of Intervention Services plans and coordinates all phases of volunteer involvement with the Council and the agency's Service Management Program. Major responsibilities include:...; Tags: Recruitment & Selection, IT Services, Service Management, director, agency, Medicare, job, public relations; Tools & templates 2007-09-09
BNET Dispatch: March 13, 2007: Sprint Nextel has cautiously begun offering unlimited wireless calling plans that could, analysts say, rock the competition in both wireless and landline industries. The new service plan offers unlimited voice, text-messaging, and data services for $120 a month. Private industry consultants say consumers are more than willing to pay a...; Tags: Business structures, Strategy, Advertising & Promotion, Andrew Hines; Blog posts 2007-03-13
An On-Demand Solution For Rapid Procurement Savings: The SAP E-Sourcing on-demand solution is a subscription offering with software, hosting services, training, and user support designed to help you easily and quickly access the benefits of e-sourcing. It includes Web-based software to help maximize savings by automating and streamlining strategic sourcing. You can perform spend analysis, collaborative project...; Tags: Purchasing & Procurement, Tools & Techniques, Strategy, SAP AG, e-Sourcing, on-demand, contract management, sourcing, procurement, project management, negotiation, training, analysis, benefit, Web, software; White papers 2007-04-01
Align IT to Your Business with IBM IT service management: This paper provides an overview of the IT capabilities and business benefits that companies can realize with IBM IT Service Management solutions available. An IBM IT Service Management platform offers an open standards-based foundation for integrating and sharing information across IT organization silos - for more effective and...; Tags: Service level management, Service Management, IT Service Management, IBM Corp., open standard, IT services, information technology; White papers 2006-06-01
Change Management: A CA IT service management Process Map: CA's IT Service Management (ITSM) Process Maps provide a clear representation of the ITIL best practice framework. It uses the analogy of subway or underground system transport maps to illustrate how best to navigate a journey of continuous IT service improvement. Each map details each ITIL process (track), the ITIL...; Tags: Service level management, IT Services, IT Service Management, Computer Associates International Inc., Service Management, change management, ITIL, information technology; White papers 2006-06-01
Hospital CEO Best Practices: As a national hospital consulting and management services firm, QHR conducted a survey of more than 180 CEO clients to learn about how they are most successfully responding to their challenges, and what they consider their most pressing issues to be, going forward. This paper documents their most winning strategies,...; Tags: contract management, best practice, CEO, consulting, survey, strategy; White papers 2006-02-28
The Case For Centralized It Contract Management: A Four Force Model: Senior executives used to be concerned with whether or not to outsource Information Technology (IT) resources. Now they are more concerned with figuring out how to efficiently manage the portfolio of IT resources that they have outsourced. From hardware to software, and from help desk to temporary help, organizations today...; Tags: Outsourcing, Strategy, Texas Tech University, outsource, contract management, IT outsourcing, information technology, help desk, hardware, performance, software; White papers 2005-09-09
Lean Thinking and Strategic Asset and service management: This paper investigates the impact of lean thinking on one of the support functions, the maintenance department. By removing waste from the value stream, the dependency on the reliable performance of assets (people, tools and machines) dramatically increases. Reliable assets become an absolute prerequisite for running the business. There simply...; Tags: Asset management, MRO Software Inc., Service Management, asset, performance, tool; White papers 2005-07-13
Aftermarket Sales & Service in the Nordic Capital Goods Industry Monitor 2005: "From service management to Service Excellence": Capital goods manufacturers have been coming under increasing pressure to open up new sources of revenue and profit. As competition and customer requirements rise, core business erodes and turnover stagnates; new strategies are called for, that will not only improve profits in a sustainable way. They must also open up...; Tags: Accenture Ltd., differentiation, channel management, Service Management, product development, strategy, sales; White papers 2005-06-01
Maximo Enterprise Suite: Product agility in terms of adaptable business processes and standards-based technology that align with the company's overall IT strategy is crucial in ensuring successful product deployment and ongoing updates. Forward-looking enterprises seeking to maintain a competitive edge must be able to react to business and technology changes by having an...; Tags: Strategy, MRO Software Inc., Service Management, business process, asset, information technology, Internet; White papers 2005-05-08
service management: A Growth Frontier: Opportunity is knocking loudly in service management. As margins on traditional product sales shrink, manufacturers are looking at their service organizations to develop new revenue streams and drive sustainable growth. This white paper finds out how SAP Service and Asset Management helps to manage service as a strategic line of...; Tags: IT Services, SAP AG, Service Management, line of business, asset management, competitive advantage, asset; White papers 2005-04-28
The Basis Of An Adaptive service management Strategy: This paper explores the existing event resolution processes in over 100 companies with 1,000 or more employees. The findings suggest many IT organizations have a low level of satisfaction with the current event resolution processes and applications. These processes and applications are responsible for ensuring the company does not suffer...; Tags: Service Management, information technology; White papers 2005-03-01
Oblicore for SLM, BSM and BPM: Service Level Management (SLM), Business Service Management (BSM) and Business Process Management (BPM) are different yet related disciplines for managing, monitoring and reporting IT and business processes. This paper describes high-level differences between the disciplines and explains how Oblicore supports them from a service provider and receiver perspective. Oblicore Guarantee...; Tags: Operational planning, Business process automation, Strategy, BPM, business service management, Service Level Management, business process, monitoring, performance, information technology; White papers 2005-02-01
Maximizing the Return From Asset and service management Systems: Consolidating systems can yield significant IT and operational savings; operating better with fewer systems and more efficient resources is a simple equation. At the same time, it is important to recognize that consolidating for the sake of consolidation is a dangerous and risky proposition. This paper focuses on the why...; Tags: MRO Software Inc., Service Management, TCO, asset, agency, knowledge, benefit, information technology; White papers 2004-12-16