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	<title><![CDATA[service management Resources | BNET]]></title>
	<link><![CDATA[http://resources.bnet.com/topic/service+management.html]]></link>
	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to service management]]></description>
	<s:counts start="0" returned="20" found="201" />
	<language>en-us</language>
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		<title><![CDATA[MedAssets, Inc. Q3 2009 Earnings Call Transcript]]></title>
		<link><![CDATA[http://www.bnet.com/2462-13071_23-358488.html]]></link>
		<description><![CDATA[ Question-and-Answer SessionOperator Operator instructions Your first question comes from Michael Cherney with Deutsche Bank; please go ahead with your question. Michael Cherney &#8211; Deutsche Bank With regards to the rolling on backlog, obviously you got to show tremendous growth here with this quarter being compared to the last couple,...]]></description>
		<s:doctype><![CDATA[Earnings calls]]></s:doctype>
		<pubDate>Thu, 29 Oct 2009 07:38:08 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/revenue.html"><![CDATA[Revenue]]></category>
		<category domain="http://resources.bnet.com/topic/contract+management.html"><![CDATA[Contract Management]]></category>
		<category domain="http://resources.bnet.com/topic/deutsche+bank+ag.html"><![CDATA[Deutsche Bank AG]]></category>
		<category domain="http://resources.bnet.com/topic/barclays+plc..html"><![CDATA[Barclays Plc.]]></category>
		<category domain="http://resources.bnet.com/topic/call+transcript.html"><![CDATA[Call Transcript]]></category>
		<category domain="http://resources.bnet.com/topic/earnings.html"><![CDATA[Earnings]]></category>
		<category domain="http://resources.bnet.com/topic/tool.html"><![CDATA[Tool]]></category>
		<category domain="http://resources.bnet.com/topic/medassets+inc..html"><![CDATA[MedAssets Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/service+management.html"><![CDATA[Service Management]]></category>
		<category domain="http://resources.bnet.com/topic/productivity.html"><![CDATA[Productivity]]></category>
		<category domain="http://resources.bnet.com/topic/healthcare+reform.html"><![CDATA[Healthcare Reform]]></category>
		<category domain="http://resources.bnet.com/topic/healthcare.html"><![CDATA[Healthcare]]></category>
		<category domain="http://resources.bnet.com/topic/seeking+alpha.html"><![CDATA[Seeking Alpha]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">BCS</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">DB</category>
		<category domain="tickers">BCS,DB</category>
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	<item>
		<title><![CDATA[Streaming Service Grooveshark Signs Licensing Deal With EMI]]></title>
		<link><![CDATA[http://dw.com.com/redir?destUrl=http%3A%2F%2Fpaidcontent.org%2Farticle%2F419-streaming-service-grooveshark-signs-licensing-deal-with-emi%2F&siteid=23&tag=contentnext]]></link>
		<description><![CDATA[ Streaming music service Grooveshark has signed a licensing agreement with EMI, six months after being sued by the music label, AllThingsD reports. In June, EMI sued Grooveshark, which offers free ad-supported streaming and claims one million registered users. Grooveshark countered at the time by saying that the two parties...]]></description>
		<s:doctype><![CDATA[External links]]></s:doctype>
		<pubDate>Tue, 13 Oct 2009 17:04:06 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/emi+group+plc..html"><![CDATA[EMI Group Plc.]]></category>
		<category domain="http://resources.bnet.com/topic/licensing+deal.html"><![CDATA[Licensing Deal]]></category>
		<category domain="http://resources.bnet.com/topic/grooveshark.html"><![CDATA[Grooveshark]]></category>
		<category domain="http://resources.bnet.com/topic/service+management.html"><![CDATA[Service Management]]></category>
		<category domain="http://resources.bnet.com/topic/entertainment.html"><![CDATA[Entertainment]]></category>
		<category domain="http://resources.bnet.com/topic/music.html"><![CDATA[Music]]></category>
		<category domain="http://resources.bnet.com/topic/legal.html"><![CDATA[Legal]]></category>
		<category domain="http://resources.bnet.com/topic/companies.html"><![CDATA[Companies]]></category>
		<category domain="http://resources.bnet.com/topic/emi.html"><![CDATA[EMI]]></category>
		<category domain="http://resources.bnet.com/topic/joseph+tartakoff.html"><![CDATA[Joseph Tartakoff]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">EMIPF.PK</category>
		<category domain="tickers">EMIPF.PK</category>
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	<item>
		<title><![CDATA[Management Software Consolidation]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1143811]]></link>
		<description><![CDATA[More and more organizations are feeling the pressure of economic uncertainty and are increasingly challenged by the need to do more with less by reducing costs while still striving to align their business and IT infrastructure.  Fortunately, a new generation of management software solutions is providing a cost-effective way...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 18 Sep 2009 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
		<category domain="http://resources.bnet.com/topic/service+management.html"><![CDATA[Service Management]]></category>
		<category domain="http://resources.bnet.com/topic/consolidation.html"><![CDATA[Consolidation]]></category>
		<category domain="http://resources.bnet.com/topic/ibm+corp..html"><![CDATA[IBM Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">IBM</category>
		<category domain="tickers">IBM</category>
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	<item>
		<title><![CDATA[Mastering Virtualized Environments]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1143813]]></link>
		<description><![CDATA[Data centers are growing rapidly in size and complexity.  At the same time, competitive and economic pressures are making cost control even more critical to the overall success of data center implementations.  Virtualization offers organizations of all sizes the opportunity to reduce the physical footprint of their data...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 18 Sep 2009 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/service+management.html"><![CDATA[Service Management]]></category>
		<category domain="http://resources.bnet.com/topic/data+center.html"><![CDATA[Data Center]]></category>
		<category domain="http://resources.bnet.com/topic/environment.html"><![CDATA[Environment]]></category>
		<category domain="http://resources.bnet.com/topic/virtual+environment.html"><![CDATA[Virtual Environment]]></category>
		<category domain="http://resources.bnet.com/topic/data+centers.html"><![CDATA[Data Centers]]></category>
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		<category domain="http://resources.bnet.com/topic/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://resources.bnet.com/topic/data+management.html"><![CDATA[Data Management]]></category>
	</item>
	<item>
		<title><![CDATA[Strangers (or Customers) Share Their Experience with IBM Service Management]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1137153]]></link>
		<description><![CDATA[IBM Service Management provides smarter solutions to design, build and manage a dynamic infrastructure that enables you to improve service, reduce cost and manage risk, while managing and delivering business and IT services more efficiently and effectively. But don't take it from us. See what others say. Watch the Service...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Thu, 10 Sep 2009 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/service+management.html"><![CDATA[Service Management]]></category>
		<category domain="http://resources.bnet.com/topic/ibm+corp..html"><![CDATA[IBM Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/ibm+service+management.html"><![CDATA[IBM Service Management]]></category>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">IBM</category>
		<category domain="tickers">IBM</category>
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	<item>
		<title><![CDATA[Interview: Disney CFO Tom Staggs: 'Chance To Take Marvel To New Level']]></title>
		<link><![CDATA[http://dw.com.com/redir?destUrl=http%3A%2F%2Fpaidcontent.org%2Farticle%2F419-interview-disney-cfo-tom-staggs-chance-to-take-marvel-to-new-level%2F&siteid=23&tag=contentnext]]></link>
		<description><![CDATA[ The shockwaves from this morning&#8217;s news that the Walt Disney Co. (NYSE: DIS) is buying Marvel Entertainment for $4 billion had barely started when we got on the phone with Disney CFO Tom Staggs, who told paidContent he expects the deal to pay for itself from day one: &#8220;We&#8217;ve...]]></description>
		<s:doctype><![CDATA[External links]]></s:doctype>
		<pubDate>Mon, 31 Aug 2009 14:49:51 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/disney+corp..html"><![CDATA[Disney Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/service+management.html"><![CDATA[Service Management]]></category>
		<category domain="http://resources.bnet.com/topic/cable.html"><![CDATA[Cable]]></category>
		<category domain="http://resources.bnet.com/topic/tv+%2526+home+theater.html"><![CDATA[Tv & Home Theater]]></category>
		<category domain="http://resources.bnet.com/topic/telecommunications.html"><![CDATA[Telecommunications]]></category>
		<category domain="http://resources.bnet.com/topic/personal+technology.html"><![CDATA[Personal Technology]]></category>
		<category domain="http://resources.bnet.com/topic/money.html"><![CDATA[Money]]></category>
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		<category domain="http://resources.bnet.com/topic/mergers+%2526+acquisitions.html"><![CDATA[Mergers & Acquisitions]]></category>
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		<category domain="http://resources.bnet.com/topic/disney.html"><![CDATA[Disney]]></category>
		<category domain="http://resources.bnet.com/topic/staci+d.+kramer.html"><![CDATA[Staci D. Kramer]]></category>
	</item>
	<item>
		<title><![CDATA[Print News Media to the Rest of Us: Somebody's Gotta Pay]]></title>
		<link><![CDATA[http://industry.bnet.com/media/10003368/print-news-media-to-the-rest-of-us-somebodys-gotta-pay/]]></link>
		<description><![CDATA[Two stories this morning point out how desperate the print news business is to get someone to pony up cash for their product:    	The second-quarter earnings for The New York Times Company. On the earnings call, CEO Janet Robinson referenced the company's plans to get people to...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Fri, 24 Jul 2009 07:23:11 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/associated+press.html"><![CDATA[Associated Press]]></category>
		<category domain="http://resources.bnet.com/topic/media.html"><![CDATA[Media]]></category>
		<category domain="http://resources.bnet.com/topic/service+management.html"><![CDATA[Service Management]]></category>
		<category domain="http://resources.bnet.com/topic/operational+accounting.html"><![CDATA[Operational Accounting]]></category>
		<category domain="http://resources.bnet.com/topic/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://resources.bnet.com/topic/catharine+p.+taylor.html"><![CDATA[Catharine P. Taylor]]></category>
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	<item>
		<title><![CDATA[Acacia Research Corporation Q1 2009 Earnings Call Transcript]]></title>
		<link><![CDATA[http://www.bnet.com/2462-14037_23-291552.html]]></link>
		<description><![CDATA[ Question-and-Answer SessionOperator Operator instructions And, sir, our first question comes from Jeremy Hellman from Singular Research. Jeremy, you may state your question. Jeremy Hellman &#8211; Singular Research Thanks, good afternoon everybody. A question around the deferred revenue item &#8211; is that &#8211; it's a big jump from where you've...]]></description>
		<s:doctype><![CDATA[Earnings calls]]></s:doctype>
		<pubDate>Thu, 23 Apr 2009 18:18:21 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/revenue.html"><![CDATA[Revenue]]></category>
		<category domain="http://resources.bnet.com/topic/licensing+agreement.html"><![CDATA[Licensing Agreement]]></category>
		<category domain="http://resources.bnet.com/topic/structure.html"><![CDATA[Structure]]></category>
		<category domain="http://resources.bnet.com/topic/acacia+research.html"><![CDATA[Acacia Research]]></category>
		<category domain="http://resources.bnet.com/topic/call+transcript.html"><![CDATA[Call Transcript]]></category>
		<category domain="http://resources.bnet.com/topic/earnings.html"><![CDATA[Earnings]]></category>
		<category domain="http://resources.bnet.com/topic/service+management.html"><![CDATA[Service Management]]></category>
		<category domain="http://resources.bnet.com/topic/operational+accounting.html"><![CDATA[Operational Accounting]]></category>
		<category domain="http://resources.bnet.com/topic/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://resources.bnet.com/topic/seeking+alpha.html"><![CDATA[Seeking Alpha]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ACTG</category>
		<category domain="tickers">ACTG</category>
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	<item>
		<title><![CDATA[Global Electronics Manufacturer Achieves High Performance Through Innovative Service Management]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1179387]]></link>
		<description><![CDATA[The electronics manufacturer, which has more than $40 billion in annual sales and nearly 50 overseas branches, has grown exponentially in recent years. Demand exploded for its mobile phone devices and home appliances. Unfortunately, warranty claim rates also were skyrocketing. With a global network of outsourced Authorized Service Centers ASCs,...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Sat, 10 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/electronics+company.html"><![CDATA[Electronics Company]]></category>
		<category domain="http://resources.bnet.com/topic/service+management.html"><![CDATA[Service Management]]></category>
		<category domain="http://resources.bnet.com/topic/accenture+ltd..html"><![CDATA[Accenture Ltd.]]></category>
		<category domain="http://resources.bnet.com/topic/high-performance.html"><![CDATA[High-performance]]></category>
		<category domain="http://resources.bnet.com/topic/electronics.html"><![CDATA[Electronics]]></category>
		<category domain="http://resources.bnet.com/topic/leadership.html"><![CDATA[Leadership]]></category>
		<category domain="http://resources.bnet.com/topic/engineering.html"><![CDATA[Engineering]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ACN</category>
		<category domain="tickers">ACN</category>
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		<title><![CDATA[EMD Serono Snags US license for Tesamorelin From Theratechnologies]]></title>
		<link><![CDATA[http://dw.com.com/redir?destUrl=http%3A%2F%2Fseekingalpha.com%2Farticle%2F103241-emd-serono-snags-us-license-for-tesamorelin-from-theratechnologies%3Fsource%3Dbnet&siteid=23&tag=seekingalpha]]></link>
		<description><![CDATA[Eben Tessari submits:   Theratechnologies and EMD Serono, US arm of Merck KGaA (MKGAY.PK), announced they have entered into a collaboration and licensing agreement for the exclusive commercialization rights to tesamorelin in the United States for the treatment of excess abdominal fat in HIV patients with lipodystrophy. Theratechnologies retains all...]]></description>
		<s:doctype><![CDATA[External links]]></s:doctype>
		<pubDate>Fri, 31 Oct 2008 03:44:29 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/commercialization.html"><![CDATA[Commercialization]]></category>
		<category domain="http://resources.bnet.com/topic/serono+s.a..html"><![CDATA[Serono S.A.]]></category>
		<category domain="http://resources.bnet.com/topic/hiv+virus.html"><![CDATA[HIV Virus]]></category>
		<category domain="http://resources.bnet.com/topic/seeking+alpha.html"><![CDATA[Seeking Alpha]]></category>
		<category domain="http://resources.bnet.com/topic/tesamorelin.html"><![CDATA[Tesamorelin]]></category>
		<category domain="http://resources.bnet.com/topic/eben+tessari.html"><![CDATA[Eben Tessari]]></category>
		<category domain="http://resources.bnet.com/topic/theratechnologies.html"><![CDATA[Theratechnologies]]></category>
		<category domain="http://resources.bnet.com/topic/service+management.html"><![CDATA[Service Management]]></category>
		<category domain="http://resources.bnet.com/topic/eben+tessari.html"><![CDATA[Eben Tessari]]></category>
		<category domain="http://resources.bnet.com/topic/healthcare.html"><![CDATA[Healthcare]]></category>
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		<title><![CDATA[CACI and Oracle to Develop Contract Management Software]]></title>
		<link><![CDATA[http://industry.bnet.com/government/1000102/caci-and-oracle-to-develop-contract-management-software/]]></link>
		<description><![CDATA[CACI and Oracle announced today that they would work together to build  a software solution to manage government contracts.  The software would be for the total life cycle of the contract through development, award and execution.  The program will utilize an existing Oracle product with CACI providing...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 29 Oct 2008 14:57:12 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
		<category domain="http://resources.bnet.com/topic/contract+management.html"><![CDATA[Contract Management]]></category>
		<category domain="http://resources.bnet.com/topic/oracle+corp..html"><![CDATA[Oracle Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/service+management.html"><![CDATA[Service Management]]></category>
		<category domain="http://resources.bnet.com/topic/tools+%2526+techniques.html"><![CDATA[Tools & Techniques]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
		<category domain="http://resources.bnet.com/topic/matthew+potter.html"><![CDATA[Matthew Potter]]></category>
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		<category domain="http://resources.bnet.com/topic/contract+management.html"><![CDATA[Contract Management]]></category>
		<category domain="http://resources.bnet.com/topic/oracle+corp..html"><![CDATA[Oracle Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/service+management.html"><![CDATA[Service Management]]></category>
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		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
		<category domain="http://resources.bnet.com/topic/matthew+potter.html"><![CDATA[Matthew Potter]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ORCL</category>
		<category domain="tickers">ORCL</category>
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		<title><![CDATA[IBM Delivers New Service Management Software and Services to Help Organizations Improve Operational Efficiency]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_pwwi/is_200805/ai_n25442768]]></link>
		<description><![CDATA[At its PULSE 2008 conference, IBM (NYSE: IBM) today announced new software and services designed to help organizations improve the management and delivery of their business and IT services while reducing costs. ]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 19 May 2008 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/ibm+corp..html"><![CDATA[IBM Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/service+management.html"><![CDATA[Service Management]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">IBM</category>
		<category domain="tickers">IBM</category>
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	<item>
		<title><![CDATA[Eder GmbH Deutschland Chooses Lawson M3 Enterprise Management System for Equipment Service Management]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2008_April_29/ai_n25361450]]></link>
		<description><![CDATA[Industry-specific solution from Lawson to help support Eder's growth plans]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 29 Apr 2008 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/enterprise+management.html"><![CDATA[enterprise management]]></category>
		<category domain="http://resources.bnet.com/topic/lawson+software+inc..html"><![CDATA[Lawson Software Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/service+management.html"><![CDATA[Service Management]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">LWSN</category>
		<category domain="tickers">LWSN</category>
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	<item>
		<title><![CDATA[Creating A Seamless Order-To-Cash System]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=941523]]></link>
		<description><![CDATA[This Global Pharmaceutical company's pharmaceutical operating units were hampered by outdated and complex legacy systems that supported their order-to-cash and institutional contract management processes. Every customer order involved at least 10 systems. Moreover, the more than 20 mainframe-based systems did not meet emerging regulatory compliance requirements or conform to the...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 18 Apr 2008 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/contract+management.html"><![CDATA[Contract Management]]></category>
		<category domain="http://resources.bnet.com/topic/accenture+ltd..html"><![CDATA[Accenture Ltd.]]></category>
		<category domain="http://resources.bnet.com/topic/pharmaceutical+company.html"><![CDATA[Pharmaceutical Company]]></category>
		<category domain="http://resources.bnet.com/topic/service+management.html"><![CDATA[Service Management]]></category>
		<category domain="http://resources.bnet.com/topic/regulatory+compliance.html"><![CDATA[Regulatory Compliance]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://resources.bnet.com/topic/policies+and+procedures.html"><![CDATA[Policies And Procedures]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ACN</category>
		<category domain="tickers">ACN</category>
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	<item>
		<title><![CDATA[Creating and managing value with IBM Tivoli Service Management Center for System z]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1186287]]></link>
		<description><![CDATA[Server sprawl can divert valuable time and resources away from pursuing your core business goals. This white paper will show how System z can give you the visibility, control and automation your business needs to become more successful. ]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 01 Apr 2008 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/service+management.html"><![CDATA[Service Management]]></category>
		<category domain="http://resources.bnet.com/topic/ibm+corp..html"><![CDATA[IBM Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">IBM</category>
		<category domain="tickers">IBM</category>
	</item>
	<item>
		<title><![CDATA[Sycamore Introduces New SILVX Offerings to Enhance Service Management in Metro and Regional Networks]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2008_March_25/ai_n24946088]]></link>
		<description><![CDATA[SilvxManager[R] for Windows and Layered Services Management Tools Simplify Provisioning, Reduce Costs, and Improve Partitioning Views for Ease of Multi-Layer Service Management]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 25 Mar 2008 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/service+management.html"><![CDATA[Service Management]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Convergys to Expand Customer Service Management Offerings with Acquisition of Software Company in China]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2008_March_13/ai_n24921246]]></link>
		<description><![CDATA[CINCINNATI & SHANGHAI -- Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today it is expanding the set of customer service management offerings available to its clients through the acquisition of Shanghai-based Shanghai Hong Xun Software Co., Ltd. from BMI Asia Inc. The privately-held company is the...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 13 Mar 2008 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/acquisition.html"><![CDATA[acquisition]]></category>
		<category domain="http://resources.bnet.com/topic/convergys+corp..html"><![CDATA[Convergys Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/customer+service+management.html"><![CDATA[customer service management]]></category>
		<category domain="http://resources.bnet.com/topic/service+management.html"><![CDATA[Service Management]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[software]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">CVG</category>
		<category domain="tickers">CVG</category>
	</item>
	<item>
		<title><![CDATA[New IBM Software Bolsters Mainframe as Service Management Hub for Businesses]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_pwwi/is_200802/ai_n24330636]]></link>
		<description><![CDATA[IBM (NYSE: IBM) today extended its multi-million dollar commitment to simplify the mainframe by announcing a new, integrated set of software offerings that provides a process automation and Service Management infrastructure to make better use of the mainframe's vast power for tackling business challenges. ]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 26 Feb 2008 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/ibm+corp..html"><![CDATA[IBM Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/mainframe.html"><![CDATA[mainframe]]></category>
		<category domain="http://resources.bnet.com/topic/service+management.html"><![CDATA[Service Management]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">IBM</category>
		<category domain="tickers">IBM</category>
	</item>
	<item>
		<title><![CDATA[Kinetic Data&#39;s Service Request Software Being Showcased at Pink Elephant&#39;s International IT Service Management Conference]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_pwwi/is_200802/ai_n24273191]]></link>
		<description><![CDATA[Kinetic Data ( http://www.kineticdata.com ) will be showcasing its flagship product,  Kinetic Request , in booth #604 at Pink Elephant's 12th annual International IT Service Management Conference and Exhibition, Feb. 18-21, 2008, in Las Vegas. In addition, the company will be a silver sponsor, reflecting its leading position in...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 18 Feb 2008 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/it+service+management.html"><![CDATA[IT Service Management]]></category>
		<category domain="http://resources.bnet.com/topic/service+management.html"><![CDATA[Service Management]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[software]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Solidcore Enhances BMC Software Business Service Management With Real-Time Endpoint Control]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_pwwi/is_200710/ai_n21071981]]></link>
		<description><![CDATA[BMC UserWorld Americas -- At the 2007 BMC UserWorld Conference, SolidcoreŽ Systems, Inc., a leading provider of real-time change control software and BMC MarketZone partner, today announced a "right-click" integration of its S3 ControlTM software with BMC Software's Atrium Configuration Management Database CMDB.  The integration improves BMC Software Business...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 31 Oct 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/bmc+software+inc..html"><![CDATA[BMC Software Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/business+service+management.html"><![CDATA[business service management]]></category>
		<category domain="http://resources.bnet.com/topic/service+management.html"><![CDATA[Service Management]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">BMC</category>
		<category domain="tickers">BMC</category>
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