The Customer Satisfaction Analyst job description template includes the following job summary: Sources and compiles data for service operations, customer service, field service operations, and technical services. Additional information available includes essential job functions, additional responsibilities, and education and experience requirements.
Innovations in technology and service design have increasingly enabled firms to incorporate self-service technology to augment or substitute for "Traditional" employee-provided service channels. Although it is clear that self-service can reduce cost, less is known about how customers utilize self-service channels in a multi-channel service delivery system and the resulting...
Service organizations face unprecedented challenges in today's business environment. Customers demand better service and more customized offerings. Sales managers push for incremental revenue, improved retention, and higher service levels. And senior management expects the virtually impossible- meaningful cost cutting at the same time as new product launches, acquisition integrations, and...
Former minister reveals secret deal on minimum wage as campaign takes off 'All tips should go to the staff' Giorgio Locatelli 'Restaurants are betraying customers' Mark Hix 'It's too easy to operate an unfair system'...
Deposco, the industry's leading authority onnext-generation supply chain solutions for manufacturers, distributors,retailers and third party logistics providers, today announced the additionof Andrew Berry as vice president of sales. A goal-oriented operationsleader with over 15 years experience in supply-chain technology firms,Berry further broadens Deposco's management team. "Due to low up-front...
American TonerServ Corp. (OTCBB: ASVP)("ATS"), a strategic consolidator in the more than $6.0 billion highlyfragmented printer supplies and services industry and a leading recycler oftoner cartridges, announced today it has executed a Letter of Intent toacquire certain assets of iPrint Technologies, Inc. iPrint Technologies("iPrint) operates out of the greater Los...
Expands Specialty Pharmaceutical Business Platform COVINGTON, Ky. -- Omnicare, Inc. (NYSE:OCR), one of the nation's leading providers of pharmaceutical care for the elderly, today announced the acquisition of specialty pharmaceutical services provider, Advanced Care Scripts, Inc. Based in Orlando, Florida, Advanced Care Scripts provides both specialty...
The Los Angeles County MetropolitanTransportation Authority Metro has awarded Cubic Transportation Systems,Inc., a subsidiary of San Diego-based Cubic Corporation (AMEX: CUB),contracts totaling $68 million to enhance Metro's automated Universal FareSystem UFS operated on TAPTM smart card technology by adding Cubic'sadvanced gating system and related services. The first contract, a...
Stoneware, Inc. today announced it willdeliver a new webOS virtual desktop for the Apple iPhone 3G in its nextproduct update of webOS. An integrated webOS personality will giveorganizations a means of providing mobile workers with secure access totheir enterprise applications and data, all from their iPhone. Stoneware's revolutionary virtual...
Researched by Industrial Info Resources(Sugar Land, Texas) -- Nevada Power Company (Las Vegas, Nevada), asubsidiary of Sierra Pacific Resources (NYSE:SRP) (Reno, Nevada), hascompleted construction and commenced commercial operation of the $300million 600-megawatt expansion project at the Clark Power Station locatedin Las Vegas. Construction of the project began in June...
Research Drives New Unisys Modernization Benchmark Service to Help Enterprises "Free" Their Information Technology from Economic and Operational Constraints BLUE BELL, Pa. -- Recently completed research from Unisys Corporation (NYSE:UIS), involving 1,200 organizations worldwide, shows significant gaps between executives' business and IT goals and their estimation of their...
DALLAS -- Financial Industry Computer Systems, Inc. (FICS([R])), a mortgage technology specialist that provides in-house residential origination and servicing technology and commercial servicing technology to the mortgage industry, announced that New Mexico-based Kirtland Federal Credit Union is successfully utilizing its residential loan origination and servicing suite of mortgage technology solutions....
Lumley New Zealand is set to modernise and consolidate its claims handling systems with a new operating system, Guidewire ClaimCenter, that will enhance its customer service capabilities. AUCKLAND, New Zealand & SAN MATEO, Calif. -- Wesfarmers Insurance Division, its underwriting subsidiary Lumley General Insurance New Zealand Ltd. (Lumley...
Timothy Krist Named Chief Financial Officer RESEARCH TRIANGLE PARK, N.C. -- Smart Online (OTCBB: SOLN), a leading provider of Software-as-a-Service SaaS applications for the small business market, today announced the appointment of Timothy Krist as its Chief Financial Officer. "I am pleased to welcome Tim to...
The Brookfield Real Estate Services Fund (TSX: BRE.UN) today declared a cash distribution of $0.104 per unit for the month of July, payable on August 29, 2008 to unitholders of record on the close of business on July 31, 2008. About the Brookfield Real Estate Services Fund The Fund is...
Brookfield Real Estate Services Fund (the "Fund") (TSX: BRE.UN) will hold its second quarter 2008 conference call on Friday, August 8 at 10:00 a.m. Eastern Time. Members of senior management will discuss results from the latest quarter and provide an update on the Fund's markets and business operations. The Fund...
Bombardier Aerospace welcomes the recent announcement that Nord-Flyg of Eskilstuna, Sweden has launched a Q400 PF Package Freighter program with two previously owned aircraft which will be re-configured by Cascade Aerospace of Abbotsford, British Columbia. Nord-Flyg said it had also signed a Letter of Intent to acquire three additional Q400...
A federally funded computer service that has connected thousands of rural police to critical Internet and e-mail access is shutting down at the end of the month, jeopardizing service for 1,500 users in at least 20 states, police officials say. Police agencies in the most isolated parts of...
Remodeled Country Pride restaurant, new food court, and new car gas islands highlight site improvements WESTLAKE, Ohio -- TravelCenters of America LLC TA announced today the reopening of its Southington, CT location after a major renovation project. Southington is situated on I-84 (Exit 28). Highlights of...
SOUTHBOROUGH, Mass. -- Averion International Corp. (OTC BB: AVRO), an international clinical research organization CRO specializing in oncology, cardiovascular diseases and medical devices, today announced it has strengthened its European operations by opening of an office in the Ukraine. "With our expansion into the Ukraine, Averion is continuing...
