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- Arch Chemicals Establishes Operations in China. (Industry News).
- To support a strong and quickly growing coatings business in China, Arch Chemicals, Inc., Norwalk, CT, has established sales support and technical service operations in Suzhou, China. Complemented by the company's existing Singapore sales office, the To support a strong and quickly growing coatings business in...
- Research articles 2001-11-01
- Teaching New Dogs Old Tricks - What Service Businesses Can Learn From Manufacturing
- Service organizations face unprecedented challenges in today's business environment. Customers demand better service and more customized offerings. Sales managers push for incremental revenue, improved retention, and higher service levels. And senior management expects the virtually impossible- meaningful cost cutting at the same time as new product launches, acquisition integrations, and...
- White papers 2004-04-05
- Customer Efficiency, Channel Usage And Firm Performance In Retail Banking
- Innovations in technology and service design have increasingly enabled firms to incorporate self-service technology to augment or substitute for "Traditional" employee-provided service channels. Although it is clear that self-service can reduce cost, less is known about how customers utilize self-service channels in a multi-channel service delivery system and the resulting...
- White papers 2007-04-19
- Customer Satisfaction Analyst
- The Customer Satisfaction Analyst job description template includes the following job summary: Sources and compiles data for service operations, customer service, field service operations, and technical services. Additional information available includes essential job functions, additional responsibilities, and education and experience requirements.
- Tools & templates 2007-09-09
Additional Resources
- Storagetek revolutionise European Field Service operation with Blackberry from O2; GBP500,000 cost savings through improved call management system; Field Service Engineer call rate reduced by five times.
- M2 PRESSWIRE-23 August 2004-STORAGETEK: Storagetek revolutionise European Field Service operation with Blackberry from O2; GBP500,000 cost savings through improved call management system; Field Service Engineer call rate reduced by five timesC1994-2004 M2 COMMUNICATIONS LTD RDATE:08232004 O2 today announces its agreement...
- Research articles 2004-08-23
- ABC Rail Products - opens service operation in Tacoma, Washington - Brief Article
- ABC RAIL PRODUCTS is opening a wheel monitoring, wheel assembly, and trackwork service operation in Tacoma, Wash., to serve its northwestern U.S. and western Canada customers. Jim Walker will be plant manager and Dave Wohlhueter controller for the new operation. Both were formerly with Coastal Railway Services, Inc.
- Research articles 1996-08-01
- Vaillant Chooses ClickSoftware Solution to Automate its Field Service Operation
- Business Editors/High-Tech Writers CAMPBELL, Calif.--BUSINESS WIRE--Aug. 17, 2000 Leading European Gas Appliance Manufacturer Selects ClickSchedule to Upgrade Service Process Vaillant, one of Europe's leading manufacturers of heating appliances, has signed a contract with ClickSoftware Europe Ltd, a subsidiary of ClickSoftware Technologies Ltd. (Nasdaq:CKSW), to automate its...
- Research articles 2000-08-17
- Globecomm Systems and Samacom Announce Launch of Middle East Service Operation
- HAUPPAUGE, N.Y. -- Globecomm Systems Inc. (NASDAQ: GCOM), a global provider of end-to-end value-added satellite-based communications solutions, announced today that the Company has teamed with Samacom, the leading provider of satellite communication services in the Middle East, to launch a new Middle East service operation.
- Research articles 2005-10-11
- Is there a payoff for service quality? (Microsoft bolsters its customer support operation) (Company Business and Marketing)
- Five years ago, Microsoft's support organization was under-funded, under-managed, and notoriously unhelpful. But then chairman Bill Gates opened up the Microsoft checkbook, determined to build a world-class service operation. Gates put some of the comFive years ago, Microsoft's support organization was under-funded, under-managed, and notoriously...
- Research articles 1996-04-30
- Brabazon Pump Compressor and Vacuum Selects Single Source Systems SM-Plus™ Service Management Software to Improve Efficiencies in Distribution and Service Operations
- INDIANAPOLIS -- Single Source Systems, Inc. and Brabazon Pump Compressor and Vacuum are pleased to announce that Brabazon has selected Service Management-Plus (SM-Plus[TM]) as its new enterprise service management software system. Brabazon will use SM-Plus to manage their entire service operation with service centers located in Wisconsin, Minneapolis/St. Paul, Illinois...
- Research articles 2008-12-16
- DFAS move may trigger office shift.(Real Estate)(Defense Finance and Accounting Service)
- Byline: JAY MILLER A Pentagon plan to move most of its Defense Finance and Accounting Service operation out of Cleveland stands to add more vacant space to an already-soft downtown office market, though the impact of the Defense Department action Byline: JAY...
- Research articles 2005-06-20
- Compaq boosts service, saves $1 million/year. (Data Management News)
- While some companies consider a 1% shipment error rate acceptable, that wasn't the case at Compaq Computer's replacement parts organization. In fact, the Customer Service Operation, as that group is known, knew all too well the true meaning of a 1% While some companies...
- Research articles 1993-03-01
- Single Source Systems, Inc. Announces Release of SM-Plus Enterpriseâ?¢ v3.10 Service Management Software
- New Features Will Heighten Service Operation Performance And Increase Profit Center Margins INDIANAPOLIS -- Single Source Systems, Inc., a leading developer of service management ...
- Research articles 2009-03-24
- YORK BUYS NATKIN SERVICE
- 00-00-0000 York International Corporation has acquired the Natkin Service Company from Fishbach Corporation, Denver, CO. Terms of the arrangement were not disclosed. Natkin Service, now a business unit of York Applied Systems, will operate independently of the York Service operation, the company says. ...
- Research articles 1997-01-01
- HP Canada: Giving Away Parts, Service Network Means Better Control
- Successful supply-chain partnerships rarely happen on the first try. Often they're the result of trial and error - even if the solution looks obvious in retrospect. Hewlett-Packard Canada Ltd. spent several years whipping its parts and service operation into shape. Service parts didn't fall within HP's core business, but the...
- Case studies 2002-07-01
- Lexmark International. (Central: In the News).(is closing its Orlando, Florida, customer service center)(Brief Article)
- Lexmark International is closing its Orlando customer service center, ... Lexmark International is closing its Orlando customer service center, eliminating nearly 400 jobs, and outsourcing its customer service operation.
- Research articles 2003-05-01
- Sunbury, Pa.-Based Supermarket Chain to Sell Food-Service Operation.(Knight Ridder/Tribune Business News)
- Apr. 8--Weis Markets Inc. said Friday that it plans to sell its institutional food-service division to Reinhart FoodService, a privately held company based in LaCrosse, Wis. The deal is part of an effort to increase shareholder value at the Sunbury-based supermarket chain. The sale...
- Research articles 2000-04-10
- Vaillant boosts customer support with field automation; Leading gas appliance manufacturer signs up ClickSoftware Europe to upgrade service process.
- M2 PRESSWIRE-10 August 2000-ClickSoftware: Vaillant boosts customer support with field automation; Leading gas appliance manufacturer signs up ClickSoftware Europe to upgrade service process C1994-2000 M2 COMMUNICATIONS LTD RDATE:09082000 Vaillant, one of Europe`s leading manufacturers of heating appliances, ...
- Research articles 2000-08-10
- Integrating Service and Product Quality Function Deployment
- "Quality Function Deployment is a unique system for developing new products which aims to assure that the initial quality of the product or service will satisfy the customer. In today's turbo economy, traditional design methods that rely on extensive concept and market testing and mult iple rollouts...
- White papers 1999-06-15
- The City of Calgary Working With Apex IT to Implement an HR Service Desk That Will Provide Better Service to 16,000 Employees
- Apex IT ( http://www.apexit.com ) -- one of the nation's leading Oracle® Corporation Oracle systems integration SI partners -- is working with the city of Calgary ( http://www.calgary.ca ) to implement Oracle's PeopleSoft Enterprise HR HelpDesk application in order to further automate and streamline the city's front-line employee...
- Research articles 2007-11-12
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