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- SAS 70 audits
- This is the second in a series of articles on SAS 70 audits. The first, an introduction to SAS 70 audits, appeared in the June 15 issue and can be accessed at BenefitNews.com. Without question, outsourcing providers (i.e., "service organizations"), such a This is the second in a series of...
- Research articles 2006-08-01
- Ask The Auditor
- As a benefits manager, I outsource many traditional employee benefits functions, such as payroll and claims administration for worker's compensation and disability. How do I know which outsourcer is supposed to provide me with an annual SAS 70 report? Rec As a benefits manager, I outsource many traditional employee benefits...
- Research articles 2006-09-15
- Teaching New Dogs Old Tricks - What Service Businesses Can Learn From Manufacturing
- Service organizations face unprecedented challenges in today's business environment. Customers demand better service and more customized offerings. Sales managers push for incremental revenue, improved retention, and higher service levels. And senior management expects the virtually impossible- meaningful cost cutting at the same time as new product launches, acquisition integrations, and...
- White papers 2004-04-05
- SAP for Automotive - Sales and Service: Industry Overview
- SAP for Automotive is a portfolio of state-of-the-art software solutions tailored to the specific standards, processes, and challenges of the automotive industry, including automotive manufacturers OEMs, automotive suppliers, and sales and service organizations. It comprises the industry's leading and most comprehensive set of solutions, helping automotive companies gain enterprise-wide visibility...
- White papers 2005-05-02
- Applying Lean Six Sigma to Service
- Although both Six Sigma and Lean Flow have their roots in manufacturing, it works just as effectively in service industries. Much of the U.S. economy is now based on services rather than manufacturing and many service organization managers are wondering how they can achieve the tremendous process improvement benefits of...
- White papers
- The PS Charter - Beyond Financial Targets
- Companies of all sizes are continuing their efforts to build professional service capabilities. A majority of these efforts are not meeting management expectations. But exactly what does senior management want the professional service organization to achieve? Revenue growth? Profitability improvement? Customer satisfaction? Improved market share for other company offerings? This...
- White papers
- A "Service Level Agreement" Can Be Great PR For Your Department
- You are probably somewhat familiar with the concept of a "Service-Level Agreement", which give you some idea of what kind of response you can expect from a service organization. For call centers/customer service organizations, service level agreements are really a "Must have". However, if you are the manager of a...
- White papers 2008-07-24
- Gilat Satellite Networks Q4 2008 Earnings Call Transcript
- Question-and-Answer SessionOperator: Operator Instructions. The first question is from Jonathan Ho of William Blair. Please go ahead. Jonathan Ho - William Blair & Company Good morning, guys. Just wanted to get a sense from you in terms of the general environment for VSAT and maybe some greater clarity on...
- Earnings calls 2009-02-17
Additional Resources
- Siemens Service Organization Scores Big in Customer Satisfaction; IMV ServiceTrak Report Indicates Company is #1 in 20 of 33 Service Attributes
- CARY, N.C. -- Siemens Medical Solutions Service Organization ranked among the industry's top service providers in the 2005 ServiceTrakTM magnetic resonance imaging MRI survey. Created by IMV, a leading provider of market analysis and customer satisfaction assessment, ServiceTrak presents an independent analysis of service trends in the imaging industry and...
- Research articles 2005-08-10
- Importers Manual, Customs Service Organization
- Importers Manual USA 11-15-1997 CUSTOMS SERVICE ORGANIZATION Mission The major responsibility of the U.S. Customs Service is to administer the Tariff Act of 1930, as amended. Primary duties include the assessment and collection of all duti...
- Research articles 1997-11-15
- TEKTRONIX: Tektronix revamps US measurement business service organization to better serve customers.
- M2 PRESSWIRE-18 May 1999-TEKTRONIX: Tektronix revamps U.S. measurement business service organization to better serve customers C1994-99 M2 COMMUNICATIONS LTD RDATE:170599 * New Services 2000 Program Includes U.S. National Call Center, Consolidated Service Depots and Customer Care Engineers BEAVERTON,...
- Research articles 1999-05-18
- Dart Warehouse Corporation was named a "Service Organization Winner" by Sears, Roebuck & Co.(Winners Circle)
- Dart Warehouse Corporation was named a "Service Organization Winner" by Sears, Roebuck & Co. Dart received the award ... Dart Warehouse Corporation was named a "Service Organization Winner" by Sears, Roebuck & Co. Dart received the award for making significant contributions to the growth...
- Research articles 2003-09-01
- Kenya Airways, KLM Cargo & Martinair Cargo establish joint sales and service organization in Africa.
- M2 PRESSWIRE-10 November 2000-KLM ROYAL DUTCH AIRLINES: Kenya Airways, KLM Cargo & Martinair Cargo establish joint sales and service organization in Africa C1994-2000 M2 COMMUNICATIONS LTD RDATE:10112000 NAIROBI/SCHIPHOL -- Kenya Airways KQ, KLM KL and Martinair MP have...
- Research articles 2000-11-10
- Shining Star: Mitchell International Receives The SSPA's Award For Most Improved Customer Service Organization
- Mitchell International recently received the prestigious Software Support Professional's Association's SSPA 1999 STAR Award for Most Improved technical support organization. The Software Technical Assistance Recognition STAR award was presented to Bob Alexander, senior vice president of Mitchell's customer service organization, at SSPA's Horizons 2000 Conference held in Monterey, California."This award...
- Research articles 1970-01-01
- Boy Scouts of America Celebrates Legacy of Service During Scout Week 2006; Largest Youth Service Organization Continues Nearly a Century of Good Turns for Communities Across the Country
- IRVING, Texas -- This Feb. 5-11 during Scout Week, the Boy Scouts of America, the largest youth service organization in America, will celebrate nearly a century of offering the nation's foremost youth program of character development and values-based leadership training. Scout Week celebrates the birth of Scouting in the...
- Research articles 2006-02-06
- Rackspace Named Best Customer Service Organization by American Business Awards; Stevie Award Supports Rackspace Vision to be Recognized as one of the World's Great Service Companies
- SAN ANTONIO -- Rackspace Managed Hosting today announced it was named Best Customer Service Organization by the American Business Awards in its 2005 ceremony on June 6. Known as the "Stevie Awards," the event is hailed as "the business world's own Oscars" by the New York Post (April 27, 2005)....
- Research articles 2005-06-09
- Register.com Selected as a Leader in Customer Service by 2005 American Business Awards; Register.com Named as Finalist in ''Best Customer Service Organization'' Category
- NEW YORK -- Register.com, Inc. (Nasdaq:RCOM), a leading provider of global domain registration and Internet services, today announced that it has been named a category finalist for Best Customer Service Organization for this year's 2005 American Business Awards. Hailed as "the business world's own Oscars" by the New York Post...
- Research articles 2005-05-05
- NCTI Subsidiary Artera Group Selects Metro Business Systems as Artera Turbo Field Service Organization for Tri-state Area
- Business & Technology Editors WESTPORT, Conn.--BUSINESS WIRE--Nov. 7, 2001 Metro Will Resell Artera Turbo Services To Its Existing Customers Artera Group International Limited, a wholly owned subsidiary of NCT Group, Inc. (OTCBB: NCTI), announced that Metro Business Systems, Inc. has been selected as the Artera TurboTM field...
- Research articles 2001-11-07
- Sage Software's Timberline Office Customer Support Department Is Named Finalist for American Business Awards Best Customer Service Organization
- Sage Software formerly Best Software announced today that its customer support department for the Timberline Office product suite has been named a Finalist in the Best Customer Service Organization category in the third annual American Business Awards competition. More than 20,000 businesses currently rely on Sage Software's Timberline Office,...
- Research articles 2005-05-31
- IntraLinks Wins American Business Award for Best Customer Service Organization
- NEW YORK -- IntraLinks, Inc., the leading provider of online workspaces for secure document exchange, has been recognized with The American Business Awards' Stevie Award for Best Customer Service Organization. The award was announced June 11, 2007, at the 5th Annual American Business Awards Gala in New York.
- Research articles 2007-06-14
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