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	<title><![CDATA[service organization Resources | BNET]]></title>
	<link><![CDATA[http://resources.bnet.com/topic/service+organization.html]]></link>
	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to service organization]]></description>
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	<language>en-us</language>
	<item>
		<title><![CDATA[Gilat Satellite Networks Q4 2008 Earnings Call Transcript]]></title>
		<link><![CDATA[http://www.bnet.com/2462-13071_23-269864.html]]></link>
		<description><![CDATA[ Question-and-Answer SessionOperator: Operator Instructions. The first question is from Jonathan Ho of William Blair. Please go ahead. Jonathan Ho - William Blair & Company Good morning, guys. Just wanted to get a sense from you in terms of the general environment for VSAT and maybe some greater clarity on...]]></description>
		<s:doctype><![CDATA[Earnings calls]]></s:doctype>
		<pubDate>Tue, 17 Feb 2009 10:08:10 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://resources.bnet.com/topic/seeking+alpha.html"><![CDATA[Seeking Alpha]]></category>
	</item>
	<item>
		<title><![CDATA[A "Service Level Agreement" Can Be Great PR For Your Department]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=390364]]></link>
		<description><![CDATA[You are probably somewhat familiar with the concept of a "Service-Level Agreement", which give you some idea of what kind of response you can expect from a service organization. For call centers/customer service organizations, service level agreements are really a "Must have". However, if you are the manager of a...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 24 Jul 2008 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/public+relations.html"><![CDATA[Public Relations]]></category>
		<category domain="http://resources.bnet.com/topic/sla.html"><![CDATA[SLA]]></category>
		<category domain="http://resources.bnet.com/topic/service+organization.html"><![CDATA[Service Organization]]></category>
		<category domain="http://resources.bnet.com/topic/associated+content.html"><![CDATA[Associated Content]]></category>
		<category domain="http://resources.bnet.com/topic/service+level+management.html"><![CDATA[Service Level Management]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/it+service+management.html"><![CDATA[It service Management]]></category>
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	<item>
		<title><![CDATA[Ask The Auditor]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_km2922/is_200609/ai_n16914464]]></link>
		<description><![CDATA[As a benefits manager, I outsource many traditional employee benefits functions, such as payroll and claims administration for worker's compensation and disability. How do I know which outsourcer is supposed to provide me with an annual SAS 70 report? Rec As a benefits manager, I outsource many traditional employee benefits...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Fri, 15 Sep 2006 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/audit.html"><![CDATA[audit]]></category>
		<category domain="http://resources.bnet.com/topic/sas+institute.html"><![CDATA[SAS Institute]]></category>
		<category domain="http://resources.bnet.com/topic/service+organization.html"><![CDATA[service organization]]></category>
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	</item>
	<item>
		<title><![CDATA[SAS 70 audits]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_km2922/is_200608/ai_n16914417]]></link>
		<description><![CDATA[This is the second in a series of articles on SAS 70 audits. The first, an introduction to SAS 70 audits, appeared in the June 15 issue and can be accessed at BenefitNews.com. Without question, outsourcing providers (i.e., "service organizations"), such a This is the second in a series of...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 01 Aug 2006 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/audit.html"><![CDATA[audit]]></category>
		<category domain="http://resources.bnet.com/topic/business+process.html"><![CDATA[business process]]></category>
		<category domain="http://resources.bnet.com/topic/sas+institute.html"><![CDATA[SAS Institute]]></category>
		<category domain="http://resources.bnet.com/topic/service+organization.html"><![CDATA[service organization]]></category>
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	</item>
	<item>
		<title><![CDATA[SAP for Automotive - Sales and Service: Industry Overview]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=143792]]></link>
		<description><![CDATA[SAP for Automotive is a portfolio of state-of-the-art software solutions tailored to the specific standards, processes, and challenges of the automotive industry, including automotive manufacturers OEMs, automotive suppliers, and sales and service organizations. It comprises the industry's leading and most comprehensive set of solutions, helping automotive companies gain enterprise-wide visibility...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 02 May 2005 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/channel+management.html"><![CDATA[Channel Management]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://resources.bnet.com/topic/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://resources.bnet.com/topic/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/sap+ag.html"><![CDATA[SAP AG]]></category>
		<category domain="http://resources.bnet.com/topic/service+organization.html"><![CDATA[Service Organization]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">SAP</category>
		<category domain="tickers">SAP</category>
	</item>
	<item>
		<title><![CDATA[Teaching New Dogs Old Tricks - What Service Businesses Can Learn From Manufacturing]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=143219]]></link>
		<description><![CDATA[Service organizations face unprecedented challenges in today's business environment. Customers demand better service and more customized offerings. Sales managers push for incremental revenue, improved retention, and higher service levels. And senior management expects the virtually impossible- meaningful cost cutting at the same time as new product launches, acquisition integrations, and...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 05 Apr 2004 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/booz+allen+hamilton+inc..html"><![CDATA[Booz Allen Hamilton Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/service+operation.html"><![CDATA[Service Operation]]></category>
		<category domain="http://resources.bnet.com/topic/manufacturing.html"><![CDATA[Manufacturing]]></category>
		<category domain="http://resources.bnet.com/topic/service+organization.html"><![CDATA[Service Organization]]></category>
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		<category domain="http://resources.bnet.com/topic/finance.html"><![CDATA[Finance]]></category>
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	</item>
	<item>
		<title><![CDATA[Applying Lean Six Sigma to Service]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=236972]]></link>
		<description><![CDATA[Although both Six Sigma and Lean Flow have their roots in manufacturing, it works just as effectively in service industries. Much of the U.S. economy is now based on services rather than manufacturing and many service organization managers are wondering how they can achieve the tremendous process improvement benefits of...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<category domain="http://resources.bnet.com/topic/service+organization.html"><![CDATA[Service Organization]]></category>
		<category domain="http://resources.bnet.com/topic/sixsigma.us.html"><![CDATA[SixSigma.us]]></category>
		<category domain="http://resources.bnet.com/topic/six+sigma.html"><![CDATA[Six Sigma]]></category>
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		<category domain="http://resources.bnet.com/topic/process+improvement.html"><![CDATA[Process Improvement]]></category>
		<category domain="http://resources.bnet.com/topic/quality.html"><![CDATA[Quality]]></category>
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		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
	</item>
	<item>
		<title><![CDATA[The PS Charter - Beyond Financial Targets]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=314781]]></link>
		<description><![CDATA[Companies of all sizes are continuing their efforts to build professional service capabilities. A majority of these efforts are not meeting management expectations. But exactly what does senior management want the professional service organization to achieve? Revenue growth? Profitability improvement? Customer satisfaction? Improved market share for other company offerings? This...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
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