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- Getting the Service Levels You Expect With Outsourcing
- Getting the quality and focus of service desired from a service provider can be quite challenging for a number of reasons. First, it requires getting the senior executives talking with each other to agree on what they're after. Second, conflicting goals have to be addressed. Third, organizations need to know...
- White papers
- Managing Customer Profitability and Economic Value in the Telecommunications Industry
- Communications service providers must find a new path toward long-term, sustainable economic value. It's time to consider a holistic perspective that assesses profitability at the individual customer level, rather than the traditional focus by product line or business entity. Unlike traditional accounting systems, which generally reflect regulatory reporting requirements, Activity-Based...
- White papers
- Hybrid Model: Domestic Management and Offshore Operations
- Exploiting the price advantages of going offshore with the IT work doesn't always require working directly with a company in another country. A new kind of service provider has emerged that provides a US-based management core to act as a face to Indian-based operations. That's the hybrid model: onshore, offshore,...
- White papers
- Don't Sign That Contract! Getting the Best Price From Your Service Provider
- Renegotiating an outsourcing relationship isn't easy. In many instances one's existing service provider may surprise one with an entirely different pricing approach, which may not be the advantage. Today, clients expect a strategic relationship or partnership with their providers. A vendor provides an integrated set of functional services, some of...
- White papers
- A Practical Approach to Outsourcing Pricing
- The service provider needs to make a profit. So the work that hadn't been discovered earlier suddenly shows up under the category of uncontracted services, billed at rates the client finds hard to stomach. The client begins grousing, complaining that the service provider is always hitting it up with hidden...
- White papers
- Computational Risk Management For Building Highly Reliable Network Services
- Building reliable network services that can deliver consistent high performance to clients in the presence of failures and bursty demand is expensive and inefficient. Resources often need to be heavily overprovisioned to accommodate peak demand and the cost of such over-provisioning "Prices out" many applications that could stand to benefit...
- White papers
- Subcontracting Your Web Site
- Operating a web site is essential for your business, but it can be a large and complex challenge. To do it right, you need to consider security issues, e-commerce transactions, storage space, programming, and myriad other requirements. These assets are essential, but acquiring and managing them can distract your IT...
- Articles 2007-10-19
- Transportation: Logistics Service Providers
- With the increase in the number of enterprises involved in global logistics, and the growth in the number of logistics processing points, supply chains have become less agile. Manufacturers and retailers want to develop "Demand driven" supply chains, in which suppliers manufacture products in the shortest possible time with the...
- White papers 2006-09-01
- Demystifying the PCI Data Security Standard for Merchants
- The Payment Card Industry Data Security Standard PCI DSS is a set of security practices set forth by American Express, Discover, Japan Central Bank, MasterCard, and VISA to protect cardholder data. It is an industry-established policy requiring compliance by all merchants and service providers that store, process, or transmit cardholder...
- White papers 2006-07-01
- Outsourcing Service Delivery And Cost Management In Today's Demanding Environment
- Over the last several decades, outsourcing, an industry which began in the early 70's, has evolved from fixed price vendor contracts to sophisticated business relationships between the client and service providers. Service providers are being held accountable for supporting and transforming existing environments, providing proactive end to end service delivery,...
- White papers 2006-06-01
- Demystifying the PCI Data Security Standard for Service Providers
- The Payment Card Industry Data Security Standard PCI DSS is a set of security practices set forth by American Express, Discover, Japan Central Bank, MasterCard, and VISA to protect cardholder data. It is an industry-established policy requiring compliance by all merchants and service providers that store, process, or transmit cardholder...
- White papers 2006-06-01
- The IBM Systems Agenda - A Foundation For Telecommunications Service Providers
- The telecommunications industry is in a state of continuing flux and increasing competition. The industry is moving from a traditional, vertically integrated, closed, proprietary supply chain to an open standards based ecosystem. Instead of the traditional discrete and dedicated, specialized network technologies, many service providers are simplifying and transforming their...
- White papers 2006-04-01
- What Matters for Outsourcing Success
- The hundreds of billions of dollars spent on IT and business process outsourcing each year reflect a common desire for improved customer satisfaction, greater operational efficiency and higher profits shared by business around the globe. Outsourcing as a business is maturing rapidly. Competition among service providers is growing. Service offerings...
- White papers 2006-01-31
- Hot New Ways to Market Online
- Although Google and Yahoo! are the clear industry leaders, it can still pay to look at the smaller service providers. Although the traffic isn't as heavy on these sites, it's far easier and cheaper to get #1 rankings on these up-and-comers. Depending on how competitive one's market is, the person...
- White papers 2006-01-23
- Service creation: Meeting the product lifecycle challenge
- The advent of Voice over IP VoIP and other technologies such as Internet Protocol Television IPTV is disrupting the traditional discrete structure of the telecom service provider industry and allowing new competitors to enter the market. This white paper describes how service providers are seeking new and better ways...
- White papers 2006-01-01
- Behind-The-Scenes In The Booming Email Service Provider Industry: Why Are Some Clients Complaining?
- Business is booming for Email Service Providers ESPs. In fact 87% of 1,927 surveyed MarketingSherpa readers said they outsource sending some or all of their email campaigns and newsletters to ESPs instead of via in-house systems. However, when the authors asked folks how happy they were with their ESP, the...
- White papers 2005-12-01
- Why a 'Name-Your-Own-Price' Channel Makes Sense for Service Providers (or: Who Needs Priceline, Anyway?)
- The 'Name-Your-Own-Price' NYOP channel, exemplified by Priceline, is a popular online alternative to other, more traditional channels, through which service providers such as airlines, hotels, and car rental companies offer their products to customers. This paper is motivated by the importance of developing an understanding of the market implications of...
- White papers 2005-09-19
- New Services, New Paradigms
- With communication service providers CSPs recognizing the need for launching new services and faster ROI, they are facing three key challenges, namely, network flexibility, rapid service development, and operational efficiency. Today, majority of the revenue of communication service providers CSPs comes from traditional services, which is a declining segment of...
- White papers 2005-07-01
- Profiting From Convergence: Defining Growth Paths For Telecom Service Providers
- Convergence offers telecom providers a world of opportunities. But before they can profit, they must make tough strategic and technical choices. Success will depend not only on making the right decisions about where to play in a converged environment, but on transforming business models and capabilities to make the most...
- White papers 2005-07-01
- To Gain Competitive Advantage, 3PLs Tackle the Challenge of IT
- By definition, Logistics Service Providers LSPs are on the cutting edge of the outsourcing movement. But when it comes to information technology, they're not all quite so advanced. One might think that LSPs, also known as Third-Party Logistics providers (3PLs), would have state-of-the-art systems for managing their clients' freight. In...
- White papers 2005-07-01
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