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2 Resources for

service provisioning

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Demand Supply Management In IT Outsourcing Partnerships
For decades outsourcing has been growing with double-digit percentages. Different types of outsourcing have emerged, including Business Process Outsourcing and Global Sourcing, and the focus of IT outsourcing partnerships is slowly shifting from efficiency to innovation. Key to achieving this, and making outsourcing a success for both parties, is governance....
Tags: IT Services, Atos, IT outsourcing, IT governance, outsourcing, service provisioning, BPO, information technology, business process
White papers 2005-04-29
CGI Helps Bell Double Its Telephone Numbers Capacity in Toronto
CGI's challenge was multifold: transfer 125 applications from mainframe to PC, client server and Web platforms; deploy new enhanced applications on more than 10,000 workstations; redesign the infrastructure and implement new billing, customer care, service provisioning and network surveillance applications. CGI Group did all the technical work of modifying applications...
Tags: Scripting languages, CGI Group Inc., CGI, service provisioning, billing, mainframe, workstation, team, phone, PC, server, Web
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