For decades outsourcing has been growing with double-digit percentages. Different types of outsourcing have emerged, including Business Process Outsourcing and Global Sourcing, and the focus of IT outsourcing partnerships is slowly shifting from efficiency to innovation. Key to achieving this, and making outsourcing a success for both parties, is governance....
CGI's challenge was multifold: transfer 125 applications from mainframe to PC, client server and Web platforms; deploy new enhanced applications on more than 10,000 workstations; redesign the infrastructure and implement new billing, customer care, service provisioning and network surveillance applications. CGI Group did all the technical work of modifying applications...
