<![CDATA[service quality Resources | BNET]]> en-us <![CDATA[Putting the Service-Profit Chain to Work]]> Fri, 18 Jul 2008 10:07:25 -0700 <![CDATA[Call Center Outsourcing: Coordinating Staffing Level And Service Quality]]> Fri, 07 Jul 2006 00:00:00 -0700 <![CDATA[Transforming Customer Self-Service With Video]]> Thu, 01 Jun 2006 00:00:00 -0700 CSCO CSCO <![CDATA[Managing Service Quality Using Data Envelopment Analysis]]> Wed, 23 Mar 2005 00:00:00 -0800 <![CDATA[Assessing Customer Perceptions of Website Service Quality in Digital Marketing Environments]]> Wed, 16 Apr 2003 00:00:00 -0700 <![CDATA[Utility commissioners call for response to service issues.(Ameritech and parent SBC Communications)(Brief Article)]]> Mon, 02 Oct 2000 00:00:00 -0700 <![CDATA[Assessment of Real Estate Brokerage Service Quality with a Practicing Professional’s Instrument]]> Sat, 01 Jan 2000 00:00:00 -0800