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Shinhan Bank Enhances Customer Service Efficiency
Shinhan Bank, a leading bank in Korea, was looking to upgrade contact centre operations to better serve customers. As the number of its home-banking subscribers grew, Shinhan Bank had to address the congestion in the customer transactions process. Shinhan Bank soon realized that changes were necessary to handle customer inquiries...
Tags: Customer Service, Avaya Inc., Shinhan Bank, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
Case studies 2006-02-01

Additional Resources

GXS Announces 32 New B2B Outsourcing Customers in 2007
GXS Managed Services' Revenue Grew 40 Percent Year-Over-Year GAITHERSBURG, Md., March 31 /PRNewswire/ -- GXS, a leading provider of business-to-business (B2B) e-commerce solutions, today announced that in 2007, 32 new customers selected GXS Managed Services, the company's comprehensive B2B outsourcing solution. Additionally, GXS achieved 40 percent...
Articles 2008-03-31
CHINA-BASED SOUTH KOREAN ENTERPRISES FOCUS ON INDUSTRY UPGRADING
According to fdi.gov.cn: According to reports from South Koranmedia, though the "abnormal withdrawal of China-based South Koreanenterprises" attracted many attentions recently, more suchenterprises and consortiums had positive views on Chinese market andhad been undertaking upgrading programs. Among them, some increasedtheir investment in manner of M&A and share participation, forinstance, the...
Articles 2008-03-24
CHINA: CHINA-BASED SOUTH KOREAN ENTERPRISES FOCUS ON INDUSTRY UPGRADING.
According to fdi.gov.cn: According to reports from South Koran media, though the "abnormal withdrawal of China-based South Korean enterprises" attracted many attentions recently, more such enterprises and consortiums had positive views on Chinese market and had been undertaking upgrading programs. Among them, some increased their ...
Articles 2008-03-24
A Korean consortium led by Shinhan Bank has acquired a 47% stake in Yolref Trans
A Korean consortium led by Shinhan Bank has acquired a 47% stake in Yolref Trans, a small state-owned railway, for $US 15.2 million...
Articles 2008-03-01
MidasTrade.com Inc.: UPDATE; Goodmorning Shinhan Securities Providing U.S. Trading Support to Shinhan Bank Branches.
BUENA PARK, CALIFORNIA, Feb 25, 2008 Marketwire via COMTEX -- MidasTrade.com Inc. (PINK SHEETS:MIDS) announces that its subsidiary Midas Securities, LLC along with Goodmorning Shinhan Securities will begin offering GDAN services to Korean customers of Shinhan Bank through over one thousand of the banks domestic branches....
Articles 2008-02-25
MidasTrade.com Inc.: UPDATE; Goodmorning Shinhan Securities Providing U.S. Trading Support to Shinhan Bank Branches
MidasTrade.com Inc. (PINK SHEETS: MIDS) announces that its subsidiary Midas Securities, LLC along with Goodmorning Shinhan Securities will begin offering GDAN services to Korean customers of Shinhan Bank through over one thousand of the banks domestic branches. Goodmorning Shinhan Securities will provide the night trading support desk for executions orders...
Articles 2008-02-25
Shinhan Bank America Completes its Merger with NANB
ATLANTA -- Shinhan Bank America ("SHBA") announced that it successfully completed its merger with North Atlanta National Bank ("NANB"). The closing ceremony was held in New York on November 30, 2007. SHBA paid $29 million to acquire this one branch bank whose asset stood at $135 million as...
Articles 2007-11-30
Songdo International Business District Subject of Largest Financing in Korean History.
INCHEON, South Korea, November 20 /PRNewswire/ -- - US$2.7 Billion Financing Agreement with Shinhan Bank Consortium Will Result in Accelerated Development of Songdo IBD New Songdo International City Development, LLC today concluded a US$2.7 billion syndicated financing agreement...
Articles 2007-11-20
7 ALIEN BANKS SET UP INCORPORATIONS IN BEIJING
AsiaInfo Services10-12-20077 Alien Banks Set up Incorporations in BeijingBEIJING, Oct 12, 2007 SinoCast via COMTEX -- Increasingly more foreign financial institutions have been building operations in Beijing, and seven foreign banks have determined to create incorporations in the Chinese capital, said Huo Xuewen, vice director of the Beijing Finance Work...
Articles 2007-10-12
3 SOUTH KOREAN BANKS OKED TO CREATE CHINA INCORPORATIONS
AsiaInfo Services07-20-20073 South Korean Banks Oked to Create China IncorporationsBEIJING, Jul 20, 2007 SinoCast via COMTEX -- China's banking authority has granted the go-ahead to Shinhan Bank, Woori Bank and Hana Bank to create incorporations in China.Newly set up banking incorporations are entitled to enjoy national treatment. They are permitted...
Articles 2007-07-20
Shinhan Bank America to Acquire North Atlanta National Bank
[?]Expansion into the High Growth Market of Metro Atlanta[?] NEW YORK & ATLANTA -- Shinhan Bank America, New York, New York Private and North Atlanta National Bank, Atlanta, Georgia (OTCBB: NANB) today jointly announced that they have entered into a definitive agreement whereby Shinhan Bank America will acquire...
Articles 2007-06-29
MACQUARIE KOREA INFRASTRUCTURE FUND - Corporate Loan Facility.
MACQUARIE KOREA INFRASTRUCTURE FUND CORPORATE LOAN FACILITY 14 May 2007 - Macquarie Korea Infrastructure Fund ("MKIF") today announced that it has...
Articles 2007-05-14
MACQUARIE KOREA INFRASTRUCTURE FUND - Refinancing of Daegu 4th Beltway, East.
14 February 2007 MACQUARIE KOREA INFRASTRUCTURE FUND ...
Articles 2007-02-14
Shinhan Bank sets up A$ program.
Byline: Jonathan Shapiro Dec 10, 2006 (The Australian Financial Markets Newsletter - INSTO - ABIX via COMTEX) -- Shinhan Bank has finalised documentation for its $A2 billion Australian Debt Instrument Issuance Program. Macquarie Bank and TD Securities are the arrangers. Shinhan...
Articles 2006-12-10
This Month: Main News - Shinhan Signals Intent To Kookmin With LG Card Bid.(Brief article)
Growing competition in South Korea, Asia's third largest economy, is pushing banking consolidation, creating business opportunities and threatening the leader's position. Shinhan Financial Group has announced its bid for LG Card, the country's second credit card issuer. The deal is expected to be...
Articles 2006-09-01
M&A Analysis
CHRISTINE TAN, CNBC ANCHOR: Getting back to one of our top stories, South Korea`s Shinhan Financial SHG has been named the preferred buyer for LG Card. The value of the bid has not been released but the deal is expected to exceed $7.2 billion. ...
Articles 2006-08-16
Shinhan Financial to acquire LG Card in estimated 7.5 billion dollar deal
SEOUL AFP — South Korea's largest credit card issuer, LG Card, is set to be folded into Shinhan Financial Group SFG, creditors said, in an estimated massive 7.5 billion dollar industry shake-up. "SFG has been selected as the preferred bidder to acquire LG Card," said Korea Development Bank...
Articles 2006-08-15
MidasTrade to Host Single Stock Futures Conference in Korea.
BUENA PARK, CALIFORNIA, Aug 4, 2006 CCNMatthews via COMTEX -- MidasTrade.com Inc. (PINK SHEETS:MIDS) announces its wholly owned subsidiary, Midas Securities, LLC along with the Korea Exchange Bank Futures and GoodMorning Shinhan Securities will jointly host and sponsor the Introducing Single Stock Futures Conference on August...
Articles 2006-08-04
MidasTrade to Host Single Stock Futures Conference in Korea
MidasTrade.com Inc. (PINK SHEETS: MIDS) announces its wholly owned subsidiary, Midas Securities, LLC along with the Korea Exchange Bank Futures and GoodMorning Shinhan Securities will jointly host and sponsor the Introducing Single Stock Futures Conference on August 31, 2006 at The Westin Chosun Hotel in Seoul Korea. OneChicago, one of...
Articles 2006-08-04
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