When an earlier implementation of Siebel's call center software failed to deliver the results this German insurer desired, Condor turned to EDS for help developing a comprehensive customer relationship management strategy and implementing the technology infrastructure to support it. Drawing upon industry-proven best practices, EDS performed a comprehensive business analysis....
This webcast discusses how YORK is leveraging Siebel CRM to achieve its stated goal of doubling its service revenue in the next five years. This webcast highlights how the actionable intelligence of Siebel Analytics, Siebel Call Center, Siebel Field Service, and Siebel Sales increases service sales productivity by 20%. By...
This webcast illustrates how the company is applying Siebel CRM to improve sales collaboration with its distributors, which drive nearly 90% of Rockwell's revenue. Letourneau will review the business benefits and sales best practices in the areas of sales methodologies, account segmentation, and opportunity management along with key strategies for...
Alcatel is a world leader in communications networking. Alcatel desired to improve its system for gauging and predicting customer demand by replacing the various forecasting processes of its sales force with a uniform, fully coordinated application that would dictate global production forecasts. This project was called "Galaxy." Through the implementation...
The ability to develop an accurate sales forecast and effectively manage the sales pipeline can have a profound impact on a company's health. Too many organizations fail to realize, until it is too late, that they are going to miss their quarterly revenue targets. View this FREE brief from Oracle...
The InFact Group is a global technology consulting organization with a world-class portfolio of customers in Europe, the United States, and the Indian subcontinent. The challenge was to replace the multitude of legacy systems it relied on to manage a growing number of increasingly complex customer relationships. InFact deployed Siebel...
Want to improve your organization’s decision-making ability? Do better decisions increase profits, reduce risk and operating costs, and improve customer, partner, and employee satisfaction? Download this Siebel Systems white paper and learn the five key components of a successful customer relationship management CRM initiative and how they can improve...
Best of breed applications like CRM and ERP automate and streamline business tasks and processes, optimizing best practices within each application's realm. Unfortunately when run as operational silos, these systems cannot effectively support sales processes that span application boundaries -- limiting sales visibility, sales force productivity, and overall sales success.
My previous post slammed marketing for using too many buzzwords – and received several comments to the effect that market materials should emphasize “benefits.” That sounds like Marketing 101, but it’s also dead wrong. In fact, there’s only one type of marketing message that gets through to prospects,...
This paper is all about Siebel 50 which is an inexpensive front office application bundled with services designed to get a council up and running with key council processes within 50 days. It provides end-to-end service delivery support, from contact centre through to the back office, in a single application....
Sun Microsystems is widely respected as one of the most innovative and successful technology companies in the world. Throughout its more than 20-year history, Sun has maintained a decentralized infrastructure and operations, allowing the company the agility to respond to different opportunities in markets worldwide. Faced with the challenges of...
As a start-up organization, one needs to focus on sales, not systems. When 3Dfacto launched its innovative component-based product modeling and visual configuration solutions, the company needed a functionally rich best-practice system for managing customer relationships. It also needed to be easy and quick to deploy - and easy to...
Businesses are always looking to maximize their investments in hardware, software, and people to lower overall costs as well as increase worker productivity. Siebel is one of the CRM applications used to achieve those goals, and there are many platform choices that Siebel can be implemented upon. Which is the...
Oakwood Worldwide is a leader in the corporate housing market. With $1.6 billion in properties representing more than 30,000 residential units, the company handles 75,000 move-ins annually. Working with an outdated legacy customer contact system, Oakwood was having trouble staying ahead of changes in its marketplace. The company selected a...
Effective sales techniques don't matter much when there is a monopoly. But they suddenly become very important when the market in which one operates is deregulated. Facing this exact scenario three years ago, Swiss Post turned to Siebel Systems. By standardizing on Siebel Sales and training its Strategic Account Executives...
eTelecare-Phase 2 operates worldclass customer contact centers in the U.S. and overseas to serve U.S. and multinational corporations. Preparing to offer its solutions to a broader market, eTelecare-Phase 2 needed a CRM solution that would enable it to gain deeper insight into its sales pipeline, optimize its sales and marketing...
Companies today are increasingly challenged to unify business processes and customer information across multiple applications, dispersed business units, and even corporate boundaries. Setting another industry milestone, Siebel CRM OnDemand is the only solution that provides one with both Web Services support and prebuilt integration to Siebel on premise solutions to...
As interest in hosted CRM grows stronger, Siebel is moving to establish a foothold in this market. The company achieved a significant victory last fall when it acquired CRM vendor UpShot. The deal was sweet for both companies, executives and analysts noted, because it gave UpShot stability and visibility while...
In a highly dynamic competitive environment, vehicle captive finance companies need tools that deploy best practices across their operating domains and empower their employees and partners to work together toward consistent delivery of outstanding customer service and profitability. Success requires an information technology foundation that understands the complexities of the...
From the executive summary: ‘Marketing and sales are inseparable processes along the demand generation continuum. The role of sales is to issue proposals, demonstrate solutions, and close deals. On the other hand, marketing involves how to introduce a product in the market.’ Experts suggest that aligning and structuring sales and...
