BNET Industries
Last Fiscal Year Sales:$1.0B
- Private
- US
Dow Jones Description
Sitel provides fully integrated customer care and back office processing services that focus on delivering a return on customer investment to our clients by reducing service costs, improving customer retention and increasing revenue per customer. Sitel's ability to serve customers and track customer information across multiple channels enables us to consistently provide positive, intelligent service on behalf of our clients.
President & CEO
David GarnerNumber of Employees 42,000
Contact Information
2 American Center 3102 W End Ave Ste 1000
Nashville, Tennessee 37203-1324
(615) 301-7100
Peer Companies
NAICS Code Telemarketing Bureaus and Other Contact Centers: 561422
Recent Events
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Sitel Launches a New Web Experience
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Sitel Appoints Bert Quintana as Global Chief Operations Officer
News & Analysis
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sitel corp. - All News and Analysis
DGA, Sagem Ink Deal for 500 More Sitel Systems
BNET
- 2009-10-09
PARIS - The Safran group's Sagem has signed a contract with the Direction Générale pour l'Armement DGA procurement office for a further 500 Sitel vehicle-mounted tactical information systems for the French Army, the company said Oct. 6 in a statement. The contract includes crew training, integration of the equipment into...
Workers worried about their jobs
- 2008-10-11
Credit crisis in brief CONFIDENCE Around a third of workers are more concerned about job security than they were a month ago and 30 per cent of adults are struggling to pay bills, YouGov has found in research for the call centre provider Sitel. It found consumers...
Sitel Receives 2008 CRM Excellence Award From Customer Interaction Solutions Magazine
- 2008-04-22
Sitel, a leading global business process outsourcing BPO provider, today announced that Technology Marketing Corporation TMC's Customer Interaction Solutions® magazine has named Sitel's global sourcing offering a recipient of the 2008 CRM Excellence Award. "Sitel's diverse and highly customizable global sourcing options are increasingly recognized for their ability to...
Sitel Earns Top 5 Position in Customer Interaction Solutions' Annual Ranking of the Top 50 Outbound Teleservices Agencies
- 2008-04-07
Sitel, a leading global business process outsourcing BPO provider, today announced it was named one of the industry's top 5 agencies by Customer Interaction Solutions in the annual "Top 50 Outbound Teleservices Agencies" rankings. "Sitel was able to document to the editors of Customer Interaction Solutions, via verification letters...
Sitel's Director of Fraud Prevention and Investigations to Discuss Outsourcing Security Trends at Upcoming Conferences
- 2008-03-10
Sitel, a leading global business process outsourcing BPO provider, today announced that Joel Bartow, CFE, CPP, the Company's Director of Fraud Prevention and Investigations, has been invited to speak at two upcoming industry conferences. The sessions, sponsored by the Institute of Internal Auditors and ASIS International, respectively, will focus on...
Sitel Named "Best Performing Contact Center" in Global Services 100 Survey
- 2008-02-26
Sitel, a leading global business process outsourcing BPO provider, today announced it was named "Best Performing Contact Center" in the annual Global Services 100 survey. Sitel was selected because of the Company's outstanding service offerings and strong client relationships. "The Global Services 100 list, brought out by Global Services...
Sitel Appoints Eric Blassberg as Chief Global Information Officer
- 2008-02-25
Sitel, a leading global business process outsourcing BPO provider, today announced the appointment of Eric Blassberg to the position of Chief Global Information Officer. Blassberg will be responsible for Sitel's worldwide IT operations and report directly to president and CEO Dave Garner. Blassberg brings more than 20 years of...
Sitel Expands Global Footprint to Managua, Nicaragua
- 2008-02-13
Sitel, a leading global business process outsourcing BPO provider, today announced it will open a customer care facility in Managua, Nicaragua in April 2008. Sitel's new multi-channel contact center will strengthen the Company's ability to provide high-quality, multilingual customer care and technical support solutions to leading companies worldwide. The 14,747-square-foot...
Sitel to Open Customer Care Center Near Corning, New York
- 2008-01-15
Sitel, a leading global business process outsourcing BPO provider, today announced that it is opening a new customer care facility in the town of Erwin, near Corning, New York. The multi-channel contact center will strengthen the Company's ability to provide high-quality customer care, acquisition and retention programs and technical support...
Sitel Appoints Patrick Dupuis as Global Chief Financial Officer
- 2008-01-10
Sitel, a leading global business process outsourcing BPO provider, today announced the appointment of Patrick Dupuis to the position of Global Chief Financial Officer for Sitel. Dupuis will have global responsibility for leading the company's financial planning and management, reporting directly to President and CEO Dave Garner. Dupuis joins Sitel...
Decision Makers
| Name (plus bio) | Position |
|---|---|
| David Garner | President & CEO |
| Dale W. Saville | President Emea |
| Amit Shankardass | Chief Marketing Officer |
| Chad Carlson | Chief Operations Officer, Americas and Apac |
| David Beckman | Chief Legal Officer & Secretary |
| Eric Blassberg | CIO, Global |
| Julie M. Casteel | Chief Sales & Marketing Officer, Global |
| Michael Wellman | Chief HR Officer |
| Patrick Dupuis | CFO, Global |
| Paul R. Stone | Chief Financial Officer |
| Tom Speed | Chief Operating Officer, Enterprise Solutions |
| Laurent Cartier | Vice President of Sales and Marketing |
| Isabelle Bussel | Managing Director of Sitel France Sas |
| Jean-Marc Griscelli | Managing Director |
| Dean Groman | General Director |
| Horace Martin | Site Director |
| John Miller | Site Director |
| Marcelo Nishioka | Business Development Director |
| Ray McDiarmid | Business Development Director |
| Patrick Kaczmarek | Human Resources Manager |
| Carly Charles | Coordinator, Admin |
| Judy Carter | |
| Luce Desforges | |
| Nordine Benbekhti |
Board of Directors
| Name (plus bio) | Position |
|---|---|
| Keith Powell | Board of Directors |
| Lisa Melchior | Board of Directors |
David Garner. President and CEO, ClientLogic. ClientLogic is a provider of customer care, fulfillment, and marketing services. Mr. Garner manages all ClientLogic operations and is responsible for directing the company's strategic growth and expansion. Mr. Garner joined ClientLogic after serving as President and CEO of SHPS, a provider of disease management and outsourced employee benefit administrative services. Prior to founding SHPS, Mr. Garner accumulated 14 years of key leadership experience at Sykes. Mr. Garner is a graduate of Louisiana Tech University.
| Organization | Position | Status |
|---|---|---|
| North Peak Capital LLC | CEO, Clientlogic | Current |
| Sitel Corporation | President & CEO | Current |
| Louisiana Tech University | Former |
| Organization | Position | Status |
|---|---|---|
| SITEL Corporation | President Emea | Current |
| Sitel Corporation | President Emea | Current |
| Clientlogic Operating Corporation | Current | |
| Sitel Corporation | Executive Vice President, Corporate Services | Former |
| SITEL Corporation | Executive Vice President, Corporate Operations | Former |
| Organization | Position | Status |
|---|---|---|
| Sitel Corporation | Chief Marketing Officer | Current |
| Organization | Position | Status |
|---|---|---|
| Sitel Corporation | Chief Operations Officer, Americas and Apac | Current |
| SITEL Corporation | Chief Operations Officer, Americas | Current |
| Clientlogic Operating Corporation | Current | |
| Sykes Enterprises, Incorporated | Vice President | Former |
| Sykes Enterprises, Incorporated | General Manager | Former |
| Sykes Enterprises, Incorporated | Site Director | Former |
| Bowater Incorporated | Manager | Former |
| The Pennsylvania State University | Bachelor’S Degree In Business Logistics | Former |
| Organization | Position | Status |
|---|---|---|
| Sitel Corporation | Chief Legal Officer & Secretary | Current |
| Northwestern University | Degree | Former |
| Harvard College | Former |
| Organization | Position | Status |
|---|---|---|
| Sitel Corporation | CIO, Global | Current |
| Outsourcing Solutions Inc. | CIO | Former |
| Outsourcing Solutions Inc. | Executive Vice President | Former |
| Organization | Position | Status |
|---|---|---|
| Sitel Corporation | Chief Sales & Marketing Officer, Global | Current |
| Sitel Corporation | Executive Vice President, Global Sales and Marketing | Current |
| Organization | Position | Status |
|---|---|---|
| Sitel Corporation | Chief HR Officer | Current |
| Mercyhurst College | BA In Business Administration | Former |
| Organization | Position | Status |
|---|---|---|
| Sitel Corporation | CFO, Global | Current |
| BJC HealthCare | Cfo | Former |
| BJC HealthCare | Vice President | Former |
| Organization | Position | Status |
|---|---|---|
| Sitel Corporation | Chief Financial Officer | Current |
| SITEL Corporation | Chief Financial Officer | Current |
| Bekins Company | Chief Financial Officer | Former |
| DePaul University | M.B.A. In Finance | Former |
| Organization | Position | Status |
|---|---|---|
| Sitel Corporation | Chief Operating Officer, Enterprise Solutions | Current |
| Organization | Position | Status |
|---|---|---|
| Sitel Corporation | Vice President of Sales and Marketing | Current |
| Organization | Position | Status |
|---|---|---|
| Sitel Corporation | Managing Director of Sitel France Sas | Current |
| Organization | Position | Status |
|---|---|---|
| Sitel Corporation | Managing Director | Current |
| Sitel Corporation | Operations Director | Former |
Dean Groman has been the General Director of Sitel France since March 2008. He directs operations for the sites of Paris, Troyes and La Rochelle. Dean worked in France for 18 years, where he held management positions in major international groups. He worked for 6 years at DHL as Chief Safety and Quality, for 2 years at Daher as Director of Quality and for 6 years at UPC as Director of Operations.
| Organization | Position | Status |
|---|---|---|
| Sitel Corporation | General Director | Current |
| Organization | Position | Status |
|---|---|---|
| Sitel Corporation | Site Director | Current |
| Organization | Position | Status |
|---|---|---|
| Sitel Corporation | Site Director | Current |
| Organization | Position | Status |
|---|---|---|
| Sitel Corporation | Business Development Director | Current |
| Organization | Position | Status |
|---|---|---|
| Sitel Corporation | Business Development Director | Current |
Patrick Kaczmarek joined Sitel France in June 2004 as Human Resources Manager. Before joining Sitel France, Patrick worked as Human Resources Manager at different international companies in the fields of equipment and finishings in the building industry, as well as subsidiaries of the Saint Gobain Group. Patrick Kaczmarek is President of the Social Commission of SP2C.
| Organization | Position | Status |
|---|---|---|
| Sitel Corporation | Human Resources Manager | Current |
| Organization | Position | Status |
|---|---|---|
| Sitel Corporation | Coordinator, Admin | Current |
| Organization | Position | Status |
|---|---|---|
| Sitel Corporation | Current |
| Organization | Position | Status |
|---|---|---|
| Sitel Corporation | Current | |
| Coheris | Sales Director | Former |
| Coheris | Consultant | Former |
| Organization | Position | Status |
|---|---|---|
| Sitel Corporation | Current |
Keith Powell is currently the principal of Keith Powell Consulting Inc., an information technology consulting firm and Managing Director of XPV Capital Corp., a venture capital company investing in early stage communications companies. Mr. Powell also sits on several other boards including DMTI Spatial Inc., electroBusiness.com Inc., ClientLogic Corporation, Selkirk Financial Technologies Inc., Sumitomo Mitsui Banking Corporation of Canada and the Arthritis and Autoimmunity Research Center Foundation. From 1980 to 2000, Mr. Powell held a number of positions with Nortel Networks, including Senior Vice-President, Information Services & Chief Information Officer from 1997 to 2000 and Vice-President, Information Services & Chief Information Officer from 1996 to 1997. Mr. Powell was appointed as a director of the Company in May 2001.
| Organization | Position | Status |
|---|---|---|
| Xpv Capital | Managing Director | Current |
| DataMirror Corporation | Principal of Keith Powell Consulting Inc. | Current |
| Electrobusiness.Com Inc | Principal | Current |
| Showcare | Current | |
| Diversinet Corp. | Board of Directors | Current |
| Sitel Corporation | Board of Directors | Current |
| Sumitomo Mitsui Banking Corporation | Board of Directors | Current |
| Electrobusiness.Com Inc | Director | Current |
| DataMirror Corporation | Board of Directors | Current |
| Nortel Networks Corporation | Chief Information Officer | Former |
| Nortel Networks Corporation | Senior Vice President, Information Services | Former |
| McGill University | MBA | Former |
| Sir George Williams University | Bachelor of Science degree | Former |
| McMaster University | Economics degree | Former |
| Organization | Position | Status |
|---|---|---|
| Omers Capital Partners Inc. | Vice President | Current |
| Ontario Municipal Employees Retirement System | Current | |
| Constellation Software Inc | Board of Directors | Current |
| Sitel Corporation | Board of Directors | Current |
| Cookie Jar Group | Board of Directors | Current |
| Omers Capital Partners Inc. | Managing Director | Former |
| The CIBC Wood Gundy Corporation | Associate | Former |
| Canadian Imperial Bank of Commerce | Associate | Former |
| Cibc Capital Partners | Director | Former |
| York University | Master of Business Administration | Former |
| The University of Western Ontario | Bachelor of Arts Degree | Former |
Executive News
-
Sitel Appoints Bert Quintana as Global Chief Operations Officer
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