Six Sigma, when applied to services companies, is a powerful tool that can identify inefficiencies in process, root out the core causes and find solutions that create savings and increase efficiencies. To realize Six Sigma's full impact on business results, service companies must focus on a different set of issues....
This paper describes a recent survey of 43 companies that implemented Six Sigma in the past year, 63 percent of Black Belt projects had either stalled out or had not been completed "On time," as defined by the businesses themselves. Yet every single one of those businesses claimed that it...
Six Sigma Qualtec is a premier provider of performance improvement training, consulting and technology solutions that drive measurable financial results. Six Sigma Qualtec?s methodology is an integrated deployment of training and tools for achieving breakthrough performance including dramatically reduced cycle times, defects and costs. This approach has significantly improved productivity,...
Increasingly, financial services businesses are seeing the power of Six Sigma as a performance improvement methodology that leads to: improved service to top priority customers; realization of customer initiatives; improved employee satisfaction; reduced complaints and associated costs. This paper describes the business process management which can be implemented to deliver...
Six Sigma Qualtec's dedicated telecommunications practice, the first of its kind in the industry, is specifically designed to help traditional telecommunications providers, such as Regional Bell Operating Companies RBOCs, wireless phone firms and Competitive Local-Exchange Carriers CLECs, become more efficient in their operating procedures. By learning and implementing improvements, telecom...
Companies that implement a Six Sigma program often find that a majority of defects are actually created during the design process. When Design for Six Sigma is implemented properly it elevates the company's productivity and avoids costly mistakes. This paper describes the IDEaS (Initiate, Design, Execute and Sustain) methodology which...
There are many columns, and whitepapers, and speakers which tells why one should consider implementing a Six Sigma initiative in the organization. This paper describes the importance of the leadership involvement in the process while implementing the Six Sigma initiative. It also tells about the advantages and the disadvantages while...
Much of Six Sigma's power comes from its unparalleled ability to tie its rigorous metrics-driven improvement initiatives to business and financial results. This paper describes about a survey, conducted by Six Sigma Qualtec of nearly 500 practitioners worldwide, which indicates that many companies fail to directly integrate their Six Sigma...
The boom of the nineties broke the seams of "Transactional capacity" for many lending and servicing institutions that couldn?t originate close and service loans quickly enough to meet customer demand. This paper finds out why the tactics of connecting strategy to execution matter. It describes how more money can be...
Every business holds a wealth of intellectual capital. These assets reside within the organization's most valuable resource: its people. Baseline performance is based largely on the technical knowledge, personal experiences and collective wisdom that are kept by individual contributors and as a whole establish a considerable knowledge base. Knowledge management...
Most major companies now routinely and regularly undertake performance improvement initiatives using Six Sigma or other powerful methodologies designed to translate better performance into solid business and financial results. As a result, such programs no longer confer the competitive advantages they once did. They have become, in effect, simply a...
"Service Industry Businesses – such as financial services organizations, customer support centers and hospitals – face unique challenges. In these businesses, breakthrough improvement performance improvements simply cannot be met with traditional Six Sigma training. The traditional Six Sigma methodology has addressed service-related issues with only one tool kit –...
For more than five decades, various "quality" efforts have been dedicated for improving customer satisfaction and service. Many of these efforts have either been unable to show any positive effect or failed outright. The only way an organization can achieve breakthrough levels of financial performance, productivity and customer satisfaction is...
Transactional business such as financial service organizations, customer support centers hospitals and many of the operations in traditional manufacturing businesses – face unique challenges. In these businesses, breakthrough improvement performance improvements simply cannot be met with traditional Six Sigma training. SSQ has developed a new curriculum that addresses the unique...
Most organizations that encountered failure in business tried to figure out reasons for the downfall. The Six Sigma approach was considered as an angel in disguise that enabled the companies to come out of the shock and rebuild the businesses. Changes in organizations occur when they realize their strength and...
For over a decade, major corporations in all industries have used the discipline of Six Sigma to increase their market share, raise revenue, improve profit margins and, ultimately, shareholder value. It is credited with saving billions of dollars while simultaneously improving overall quality and customer satisfaction. As it has matured,Six...
A Six Sigma deployment is most successful when workers throughout the organization are properly trained . The front line workers are crucial to sustaining Six Sigma efforts indefinitely.As Yellow Belts map key work processes and identify and measure data streams, they gain insight into potential projects for the organization. When...
Yellow Belts Play crucial role in Sustaining Six Sigma Efforts. Black Belts are a reasonably scarce resource within an organization. They are, by design, problem finders and solvers. Ultimately, however, their role is to move across the organization, applying their advanced skills to as many unique problems as can be...
Knowledge management refers to understanding what your organization knows, sharing it across organizational bounds,and creating new knowledge based on previous experience .This article talks about successful knowledge transfer that depends on your organization’s ability to identify available information, providing open access to that information, and creating and sustaining a...
"In order for Six Sigma to achieve near perfect performance, the process must be rigorously followed. The real story that lies behind these challenging statistics emphasizes the absolute importance of a core factor in the success of every Six Sigma initiative: Project Selection. There are some key ...
