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- Unique Challenges for Six Sigma in the Transactional Environment
- Transactional business such as financial service organizations, customer support centers hospitals and many of the operations in traditional manufacturing businesses – face unique challenges. In these businesses, breakthrough improvement performance improvements simply cannot be met with traditional Six Sigma training. SSQ has developed a new curriculum that addresses the unique...
- White papers 2002-09-01
- Leveraging Your Knowledge Assets: Replicating Successful Projects Depends on Access to Information
- Every business holds a wealth of intellectual capital. These assets reside within the organization's most valuable resource: its people. Baseline performance is based largely on the technical knowledge, personal experiences and collective wisdom that are kept by individual contributors and as a whole establish a considerable knowledge base. Knowledge management...
- White papers 2005-11-13
- The Importance of Project Selection: Why Six Sigma Projects Falter, How to Assure Success and Sustainability
- This paper describes a recent survey of 43 companies that implemented Six Sigma in the past year, 63 percent of Black Belt projects had either stalled out or had not been completed "On time," as defined by the businesses themselves. Yet every single one of those businesses claimed that it...
- White papers 2005-11-13
- Defining Differences for Six Sigma in the Services Environment
- Six Sigma, when applied to services companies, is a powerful tool that can identify inefficiencies in process, root out the core causes and find solutions that create savings and increase efficiencies. To realize Six Sigma's full impact on business results, service companies must focus on a different set of issues....
- White papers 2005-11-13
- Time for a Fitness Revolution?: Why the Tactics of Connecting Strategy to Execution Matter
- The boom of the nineties broke the seams of "Transactional capacity" for many lending and servicing institutions that couldn?t originate close and service loans quickly enough to meet customer demand. This paper finds out why the tactics of connecting strategy to execution matter. It describes how more money can be...
- White papers 2005-11-12
- Six Sigma Sharpens Services in Telecommunications
- Six Sigma Qualtec's dedicated telecommunications practice, the first of its kind in the industry, is specifically designed to help traditional telecommunications providers, such as Regional Bell Operating Companies RBOCs, wireless phone firms and Competitive Local-Exchange Carriers CLECs, become more efficient in their operating procedures. By learning and implementing improvements, telecom...
- White papers 2005-11-13
- Successful Six Sigma: The Importance of Leadership Involvement
- There are many columns, and whitepapers, and speakers which tells why one should consider implementing a Six Sigma initiative in the organization. This paper describes the importance of the leadership involvement in the process while implementing the Six Sigma initiative. It also tells about the advantages and the disadvantages while...
- White papers 2005-11-13
- We've Done Everything Else: Now Let's Get Customer Service Right
- Increasingly, financial services businesses are seeing the power of Six Sigma as a performance improvement methodology that leads to: improved service to top priority customers; realization of customer initiatives; improved employee satisfaction; reduced complaints and associated costs. This paper describes the business process management which can be implemented to deliver...
- White papers 2005-11-12
- IDEaS: Getting the Most Out of Design for Six Sigma
- Companies that implement a Six Sigma program often find that a majority of defects are actually created during the design process. When Design for Six Sigma is implemented properly it elevates the company's productivity and avoids costly mistakes. This paper describes the IDEaS (Initiate, Design, Execute and Sustain) methodology which...
- White papers 2005-11-12
- Are You Leading Your Six Sigma Initiatives... Are They Leading You?
- Much of Six Sigma's power comes from its unparalleled ability to tie its rigorous metrics-driven improvement initiatives to business and financial results. This paper describes about a survey, conducted by Six Sigma Qualtec of nearly 500 practitioners worldwide, which indicates that many companies fail to directly integrate their Six Sigma...
- White papers 2005-11-13
- Using Corporate Scorecards to Regain Competitive Advantage From Performance Improvement Initiatives
- Most major companies now routinely and regularly undertake performance improvement initiatives using Six Sigma or other powerful methodologies designed to translate better performance into solid business and financial results. As a result, such programs no longer confer the competitive advantages they once did. They have become, in effect, simply a...
- White papers 2005-11-11
- Implementing Six Sigma To Build Lasting Change
- Most organizations that encountered failure in business tried to figure out reasons for the downfall. The Six Sigma approach was considered as an angel in disguise that enabled the companies to come out of the shock and rebuild the businesses. Changes in organizations occur when they realize their strength and...
- White papers 2002-09-01
- Leveraging Your Knowledge Assets
- Knowledge management refers to understanding what your organization knows, sharing it across organizational bounds,and creating new knowledge based on previous experience .This article talks about successful knowledge transfer that depends on your organization's ability to identify available information, providing open access to that information, and creating and sustaining a...
- White papers 2002-04-01
- The Great Balancing Act
- "The relationship between Yellow Belts and Black Belts is symbiotic: Yellow Belts request the help of Black Belts and Black Belts utilize Yellow Belts on project teams. Black Belt is a certification and a job description; Green Belt and Yellow Belt are levels of training and possibly certification with...
- White papers 2002-02-01
- The Front Line: Yellow Belts Play Crucial
- A Six Sigma deployment is most successful when workers throughout the organization are properly trained . The front line workers are crucial to sustaining Six Sigma efforts indefinitely.As Yellow Belts map key work processes and identify and measure data streams, they gain insight into potential projects for the organization. When...
- White papers 2002-04-01
- The Front Line: Yellow Belts Play Crucial Role in Sustaining Six Sigma Efforts
- Yellow Belts Play crucial role in Sustaining Six Sigma Efforts. Black Belts are a reasonably scarce resource within an organization. They are, by design, problem finders and solvers. Ultimately, however, their role is to move across the organization, applying their advanced skills to as many unique problems as can be...
- White papers 2002-04-01
- Financial Services: Six Sigma Supports Customer Relationship Initiatives
- For more than five decades, various "quality" efforts have been dedicated for improving customer satisfaction and service. Many of these efforts have either been unable to show any positive effect or failed outright. The only way an organization can achieve breakthrough levels of financial performance, productivity and customer satisfaction is...
- White papers 2002-10-01
- Why Managers Don't Care About Process -- And How to Get Them to Start
- Six Sigma Qualtec is a premier provider of performance improvement training, consulting and technology solutions that drive measurable financial results. Six Sigma Qualtec?s methodology is an integrated deployment of training and tools for achieving breakthrough performance including dramatically reduced cycle times, defects and costs. This approach has significantly improved productivity,...
- White papers 2005-11-13
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