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- Moving from Selling to Account Management
- To succeed in key account management, sales staff need to change their role and their objective. Instead of pursuing short-term profit, they must concentrate on managing customer relationships and understanding the customer's whole business. Account managers have two important roles—account support and account development. Successful account management requires a wide...
- Articles 2007-10-19
- Empowered And Engaged Employees: A Critical Requirement For Customer Loyalty
- This report helps in understanding the correlation between technology, performance optimization, employee empowerment, customer satisfaction and profit margin. It explains how to optimize customer-facing employees' time and skills to better support customers. The report discusses the importance of identifying necessary employee skill sets, including soft skills and the impact of...
- White papers 2003-11-20
- Basic Project Management Skills
- Nowadays, professionals are increasingly expected to have mastered the principles of project management in addition to their many other talents. Having basic project management skills, at least, is rapidly becoming a requirement for many professionals. In a fast paced working environment, it therefore seems logical to take advantage of available...
- White papers 2008-01-01
- Sharpen Your Public Speaking Skills
- Public speaking is increasing becoming a requirement particularly in the work setting. To be successful, you must be able to communicate effectively to a big crowd. Many individuals fail in this aspect even if they possess the right skills. The key to effective public speaking is focusing on your goals...
- White papers 2008-01-01
- Teaching field-specific writing: results of a WAC survey.(The Writing Requirement Revisited: New Directions, Stakeholders, and Emerging Literacies)
- The effectiveness of both graduate and undergraduate student writing was examined via a survey of faculty of Georgia State University's College of Business Administration. The survey failed to provide a method of accounting for the variation in the writing skills of students. Nevertheless, the results can be useful for future...
- Research articles 1999-03-01
- A Mediation Skills Model to Manage Disclosure of Errors and Adverse Events to Patients
- In 2002 Pennsylvania became the first state to impose on hospitals a statutory duty to notify patients in writing of a serious event. If the disclosure conversations are carefully planned, properly executed, and responsive to patients' needs, this new requirement creates possible benefits for both patient safety and litigation risk...
- White papers 2004-08-01
- Tips for continuing your education -- on your own; EEs need continuing education, but not all companies support such endeavors. (includes list of the hot electrical engineering skills in demand for 1993 and a guide to acronyms) (Special Supplement: state
- EEs need continuing education, but not all companies support such endeavors "The requirement for continuing education is very real, if not more real as we move more toward the knowledge worker as the center," says Ronald Scheid, director of technical personnel ...
- Research articles 1993-02-11
- Five Hard Truths About the MBA
- Five Hard Truths About the MBAMBA poetryMBAs give what one puts into them while earning them and braving the attempt to implement theory. But clearly they do not teach enough real-world. This can only happen by introducing chaos and power vacuums into the curriculum.Really?These articles always infuriate me. They are...
- Discussion threads 2007-10-19
- Building Flexible Marketing Teams with Resourcing
- Sometimes marketing managers need skills and resources not available from their own teams. Resourcing—hiring people for a fixed period of time—can provide a flexible alternative to recruiting new staff or retraining your current employees. It's ideal for providing diverse or specialist skills on a short or mid-term basis for projects...
- Articles 2007-10-30
- Conducting Panel Employment Interviews
- Panel interviewing allows multiple people to interview a job candidate at the same time. A panel has two or more participants, which may include the direct manager for the role, human resources staff, department managers, and/or the candidate's potential colleagues. Peer participants commonly participate when recruiting a new senior staff...
- Articles 2007-10-11
- The New Human Resource
- The New Human ResourceCrowdsourcingIt is inspiring to read about crowdsourcing. The examples given were excellent. Cheap solutions to presing problems can be gained through this process. But I think managers must be open and who has the enterprenurial sprit could only can do this.Bhadra Arachchigeoriginal?The generic idea behind the solutions...
- Discussion threads 2007-02-08
- Preparing to Interview Others
- Before you write a job advertisement, you must conduct some preliminary research. The recruitment process can be complex and costly, both in terms of time devoted to the selection process and money spent on advertising. Thorough preparation may minimize the time and money you spend. Also, by preparing in advance,...
- Articles 2007-12-06
- Mashable's Guide to Jobs in Social Media & Marketing
- If you're seeking a job in social media, we'd like to help out. For starters, Mashable's Job Lists section gathers together all our resource lists, how-tos and expert guides to help you get hired. In particular, you might want to see our articles on...
- News items 2009-10-22
- Walker Report: Banks Risk Carbon Copy Non-Execs
- As the UK finance industry ponders the repercussions of Sir David Walker's report on the banking sector, much has been made of proposals to declare the number of employees paid 1m or above. While this is an emotive issue that provides for great headlines, it's likely this measure will have...
- Blog posts 2009-11-27
- Emotional Intelligence and Leadership: What Really Matters
- What does it mean to be an "Emotionally-Intelligent" Leader? This paper explores the misconceptions, benefits and limits of Emotional Intelligence for the leaders. As in most things, Emotional Intelligence as a leadership requirement should be kept in perspective. The key to effectiveness is balance: a strong mix of cognitive capacity...
- White papers 2005-01-25
- The ABC's of the ABC's: time for a change
- Writing starts with words and their proper use. Writing skills are a guide certain, which clearly reflects a users ability to accurately and properly communicate with others. Communication skills are an essential requirement in the vast majority of skilled American employment roles. The inability to properly communicate is...
- Research articles 2004-11-08
- How to Nurture New Ideas
- From Henry Ford's assembly line to Apple's iPod, every great innovation started with a great idea. But in the business world, it's a lot easier to say "no" to new ideas than it is to dedicate time, money, and resources to developing them. Institutionalize Idea...
- Articles 2007-06-05
- 10 Ways Social Media Will Change In 2010
- This time last year, I wrote about the 10 ways social media will change 2009 , and while all predictions have materialized or are on their way, it has only become clear in recent months how significant of a change we've seen this year. 2009 will go...
- News items 2009-12-11
- Learning with Mentors
- Career success isn't just the result of knowledge and skill. It also depends on your ability to learn the unwritten rules of the "system," the unmapped paths to rapid advancement, and the tools to handle yourself diplomatically and unemotionally during high-pressure situations. Technical mastery and special knowledge are important to...
- Articles 2007-10-18
- Do Older Workers Have the Staying Power? | BTalk Australia
- Older workers are loyal and they can bring a wealth of experience to your business. Today on BTalk Australia, Grahame Doyle of Hays Recruitment talks to Phil Dobbie about how many recruiters still prefer younger staff, or place older people into lower-ranking positions. He says older workers need to compete...
- Blog posts 2008-06-03
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