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BNET Resources

Extending a Distributed Usage SLA Resource Broker to Support Dynamic Grid Environments: DI-GRUBER is a distributed Grid brokering service, with multiple decision points. Previously, the membership relationship among the decision points was statically defined. This limited the deployment in a dynamic environment where VOs appear and vanish frequently. This paper reports on the DI-GRUBER enhancements with support for WS-MDS Index Service that...; Tags: University of Chicago, environment; White papers
Increase Customer Retention through Proactive SLA Management: View this Webcast as two top technology experts describe how SLAs are affecting today's IT landscape - and how they will change tomorrow's. After a broad look at SLAs and how they're being used, this Webcast focuses on three of the critical concerns that must be addressed when developing an...; Tags: Service level management, Sterling Commerce, SLA, Webcast, information technology; Webcasts 2007-09-27
Structure Of Service Level Agreements (SLA) In IT Outsourcing: The Construct And Its Measurement: The increased reliance of companies on IT outsourcing has turned management attention to a set of skills of managing relationships with service providers. While practitioners proclaimed that a key to managing outsourcing relationships was with SLA, there existed very little understanding of how effectiveness and impact of SLA on IT...; Tags: Service level management, IT Services, IT outsourcing, SLA, information technology, outsourcing, technique; White papers 2006-06-25
From RFP to SLA: What You Should Know When Selecting a Staffing Management System Vendor: Finding the right staffing management solutions provider can be a daunting and complex task. How do you get started? What do you need to know? How do you best create an RFP and then evaluate the answers to identify the best staffing management solution vendor to match your needs? This...; Tags: Taleo Corp., RFP, staffing, SLA; White papers 2005-11-18
A Categorization Scheme for SLA Metrics: Effective SLAs are extremely important to assure business continuity, customer satisfaction and trust. The metrics used to measure and manage performance compliance to SLA commitments are the heart of a successful agreement and are a critical long term success factor. Lack of experience in the use and automation of performance...; Tags: Service level management, SLA, categorization, business continuity, customer satisfaction, agreement, strategy, performance; White papers 2005-10-17

A Scalability and Performance Evaluation of a Distributed Usage SLA-Based Broker in Large Grid Environments: Managing usage SLAs within large environments that integrate participants and resources spanning multiple physical institutions is a challenging problem. Maintaining a single unified usage SLA management decision point over hundreds to thousands of jobs and sites can quickly become a problem in terms of reliability as well as performance. Previous...; Tags: Service level management, Performance management, University of Chicago, SLA, scalability, performance evaluation, performance, environment, job; White papers 2005-04-22
Break the Overdependence on SLA's to Improve Performance in Bank Back-Office BPO's: Understanding what a Service Level Agreement SLA, in bank outsourcing business, means to both provider and user is fundamental to the mutual success of the arrangement. This article asserts that SLA's must not be perceived as remedies for non-performance by the supplier, and in fact it can seldom repair the...; Tags: Service level management, SLA, bank, supplier, performance; White papers 2005-02-14
Fresco: A Web Services Based Framework for Configuring Extensible SLA Management Systems: A Service Level Agreement SLA is a service contract that includes the evaluation criteria for agreed service quality standards. Since agreeable specifications on the evaluation criteria cannot be limited in practice, competitive SLA management products must be extensible in terms of their support for contract-specific SLA compliance evaluations. While the...; Tags: Service level management, IBM Corp., SLA, Web service, software product, Web, software; White papers 2004-04-25
An SLA Oriented Capacity Planning Tool for Streaming Media Services: The main problem addressed in this paper is how to map the requirements of a known media service workload into the corresponding system resource requirements and to accurately size the required system. This paper proposes a new capacity planning framework for evaluating the resources needed for processing a given streaming...; Tags: Web site development, Web technology, Hewlett-Packard Co., streaming media; White papers 2004-03-09
Service Quality Management White Paper: This white paper explains what service quality management and Service Level Agreement SLA management are and why they are getting more and more attention in the industry. They give some technical descriptions of the products HP has developed to help customers manage all sorts of SLAs in a flexible but...; Tags: Service level management, SLA, Hewlett-Packard Co., monitoring, industry; White papers 2003-02-01
The Heart Of The Matter: Service Level Agreements: In an increasingly customer-centric business world of today, Service Level Agreements SLAs have become important drivers in gaining sustainable competitive advantage in the IT business domain. SLAs are necessary to effectively manage the quality of service received from an in-house IT organization or from an external service provider. The paper...; Tags: Service level management, nextslm.org, SLA, QoS, competitive advantage, information technology; White papers 2003-01-01
Establishing Service Level Agreements: "If you want to better manage your customers' expectations, a service level agreement SLA may be worth considering. An SLA is a negotiated agreement designed to create a common understanding about services, priorities and responsibilities. SLA is described as : A communications tool. The value of an agreement is...; Tags: Service level management, SLA, agreement, adjustment, benefit, tool; White papers 2003-01-01
Blueprint For An Exchange Service Level Agreement: The Service Level Agreement SLA is a legal document that spells out the specifics of the exact services and service levels between a company and an outsourcing vendor. The SLA process is the methodology adopted by the vendor in rendering the aforesaid services. The paper details the mechanics behind a...; Tags: Service level management, SLA, outsourcing, agreement; White papers 2003-01-01
Service Level Agreements: Are They Essential?: Fortune 500 organizations are always searching for the most cost-effective business models. When it comes to transactional support processes, they often depend on shared services. This concept, consolidates highly transactional processes that are duplicated throughout the organization and result in an organization’s ability to understand and reduce costs, better allocate...; Tags: Service level management, APQC, SLA, best practice, Human Resources, accounting, information technology, performance; White papers 2003-01-01
Service Level Agreements: The Service Level Agreement SLA is a written contract between the customer and the service provider that spells out the detailed terms and conditions of the service between the aforesaid entities. It is a tool to monitor the effective enforcement of the service clauses. The paper examines the concept of...; Tags: Service level management, West Virginia University, SLA, monitor, tool; Presentations 2003-01-01
Fulfilling SLAs With Service Management Technologies: A Service Level Agreement SLA is a contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish. In today’s technology oriented business environment, SLAs are being increasingly viewed as potent tools to ensure optimal performance of the...; Tags: Service level management, Business services, ViryaNet, SLA, Network Service provider, network service, service provider, enterprise network, Service Management, wireless technology, network, performance, wireless, tool, Internet; White papers 2003-01-01
Strengthen service-level agreements: "Buying network infrastructure is hard enough, but making sure your service provider lives up to its commitments is an ongoing challenge that takes time and money. Getting what you paid for goes well beyond simply verifying a service provider's position in the marketplace and the quality of its equipment...; Tags: Service level management, Sales channel, Business services, Sales force management, Network World, account management, SLA, agreement, service provider, network infrastructure, network service, billing, training, network; White papers 2003-01-01
Analytical Techniques And The Legal & Ethical Issues In Competitive Intelligence: Intense competition marks the business environment. It is imperative for an organization to conduct a business analysis in order to profitably survive the competition. Such an analysis entails the study of the policies and practices of other competing firms. The paper examines the techniques for conducting such analysis. Some laws...; Tags: PRODUCTIVITY, competitive intelligence, technique, analysis; Presentations 2003-01-01
The Do's and Don't of Call Center Outsourcing: The do's and don't of call center outsourcing, Creating a successful outsourcing relationship. In an ideal world a contact center outsourcing relationship should see the provider as a seamless extension of the company's business model. The relationship represents a clear transformation of vision, mission, strategy and needs from one...; Tags: Service level management, Call centers, Customer relationship management (CRM), SLA, outsourcing, call-center, contact center, performance, vision, strategy, benefit; White papers 2003-01-01
Call Center Outsourcing: The do's and don't of call center outsourcing, Creating a successful outsourcing relationship. In an ideal world a contact center outsourcing relationship should see the provider as a seamless extension of the company's business model. The relationship represents a clear transformation of vision, mission, strategy and needs from one...; Tags: Service level management, Call centers, Customer relationship management (CRM), SLA, outsourcing, call-center, contact center, performance, vision, strategy, benefit; White papers 2003-01-01