<![CDATA[sla Resources | BNET]]> en-us <![CDATA[Learn how Performance Metrics for Telcomm Expense Management Drive new ROIs and SLAs]]> Wed, 18 Nov 2009 00:00:00 -0800 <![CDATA[Project Mangement Is An Important Part]]> Fri, 13 Feb 2009 00:00:00 -0800 <![CDATA[To Live And Die In SLA]]> Fri, 26 Dec 2008 00:00:00 -0800 <![CDATA[Amazon Officially Kicks Off Cloud-Computing Effort]]> Fri, 24 Oct 2008 06:34:59 -0700 AMZN AMZN <![CDATA[A "Service Level Agreement" Can Be Great PR For Your Department]]> Thu, 24 Jul 2008 00:00:00 -0700 <![CDATA[EPA libraries coming back: following an outcry over closings, the federal agency will reopen all shuttered facilities, staff them with info pros, and make them available to the public]]> Thu, 01 May 2008 23:59:59 -0700 <![CDATA[E-Science, cyberinfrastructure, and modern dance: the Internet's infrastructure is still under construction. What's in place eases collaboration in arts and sciences. and info pros need to know their options]]> Thu, 01 May 2008 23:59:59 -0700 <![CDATA[Save the date: National Library Legislative Day]]> Tue, 01 Apr 2008 23:59:59 -0700 <![CDATA[SLA lauds government report on closures of EPA libraries]]> Tue, 01 Apr 2008 23:59:59 -0700 <![CDATA[Four for the air and the sea: NOAA librarians took different paths to the profession]]> Sat, 01 Mar 2008 23:59:59 -0800 <![CDATA[Best-in-Class Global Firms Experience 50% Improvement in SLA Compliance Through Management and Technology Initiatives]]> Fri, 08 Feb 2008 23:59:59 -0800 <![CDATA[SLA.(noted & quoted: people * libraries * awards * promotions)(Special Libraries Association)(Brief article)]]> Fri, 01 Feb 2008 23:59:59 -0800 <![CDATA[Strong SLA Management Translates to Measurable Increases in Customer Satisfaction]]> Wed, 12 Dec 2007 23:59:59 -0800 <![CDATA[On the cusp of change: from art teacher to info pro, her career has changed—and changed with the times]]> Sat, 01 Dec 2007 23:59:59 -0800 <![CDATA[Robert L. Oakley]]> Thu, 01 Nov 2007 23:59:59 -0700 <![CDATA[SLA Military Librarians Division.(noted & quoted: people * libraries * awards * promotions)(Special Libraries Association)(Brief article)]]> Thu, 01 Nov 2007 23:59:59 -0700 <![CDATA[SLA to FTC: don't take shortsighted approach to Internet neutrality; SLA has called on the U.S. federal trade commission to reconsider its decision to abandon Internet neutrality]]> Mon, 01 Oct 2007 23:59:59 -0700 <![CDATA[Increase Customer Retention through Proactive SLA Management]]> Thu, 27 Sep 2007 00:00:00 -0700 <![CDATA[3D Systems SLAŽ Technology Selected for Dental Model Production]]> Wed, 19 Sep 2007 00:00:00 -0700 <![CDATA[Forecasting and Planning Solutions Improve SLA Compliance by 18% and Productivity by 20%]]> Tue, 11 Sep 2007 23:59:59 -0700