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- Six Sigma in the Technical Writer's World
- Six sigma is a system to continuously build quality into your processes and products, a fact based, data-driven improvement system and a company-wide commitment to quality. Six Sigma project are of two categories. DMAIC - Define, Measure, Analyze, Improve, Control fix existing processes and DMADV - Define, Measure, Analyze, Design,...
- White papers 2003-01-01
- Strategies for Winning Recognition: Building a Visible, Viable, and Valuable Documentation Team
- Technical communicators are well aware that their skills are often unappreciated by those outside their profession. Dilbert's Tina, the tech writer, is more fact than fiction. Misperceptions of one's role can lead to demoralization in the ranks, lack of initiative, and high turnover. Technical writing teams can improve their standing...
- White papers 2003-05-02
- How to Use FrontPage to Design a Corporate Intranet
- Microsoft FrontPage is used extensively in small and medium-sized companies to create both Intranet and Internet Web sites, even though professional Web designers turn up their noses at it. This paper reviews some of the factors that led to its widespread usage, and gives some pointers to nonprofessional Web Mistresses.
- White papers 2003-05-02
- Usability Strategies for Intranet Web Site Design
- The Intranet brings together Web sites owned by departments, divisions, and individuals across the organisation. It may link local and regional offices, and employees of diverse cultures and languages. The strategy for designing a Web site requires an understanding of the context of use, user and organizational requirements, produce design...
- White papers 2003-05-02
- How We Developed an Intranet: Using the Web to Inform Employees, Manage Projects, and Save Money
- Data General's R&D organization had developed disparate web sites. It was hard to find relevant information and difficult to know what others were doing for them. They volunteered to create a unified web presence to solve these problems. Taking initiative while building consensus, Data General's R&D organization crafted a highly...
- White papers 2001-04-20
- Developing a Project Life Cycle for Technical Publications
- Having a technical publications project Life Cycle pLC that parallels an organization's Product Life Cycle PLC greatly facilitates its adoption by engineering or development organizations. A technical publications project life cycle relates major documentation project management strategies, tasks, and deliverables to the same model used by technical organizations to control...
- White papers 2003-05-02
- Methods For Documentation Testing In Technical Publications Quality Assurance
- From the executive summary: ‘Traditionally, verification of documentation procedure accuracy follows a standard model: technical communicators prepare a draft, which is submitted to subject matter experts for review. This process hinges on a number of factors that can adversely affect the quality of the review. A well-established method of documentation...
- White papers 2003-01-01
- Cheating The Quality Triangle
- In the contemporary business era, a lot of significance is given to fast, reliable, and efficient communication. This is the age of information. Therefore, good quality communication and documentation enables an organization to score points over its rival firms. The paper examines some approaches towards enhancing the quality of documentation...
- White papers 2001-04-01
- Addressing Quality In The Real World
- Quality can be defined as the measure of customer's satisfaction with a particular product or service. A good quality product is one, which satisfies the customer. Product quality is often determined by process quality. Therefore, it is imperative to visualize quality in the context of the entire organization. The paper...
- White papers 2003-01-01
- Marketing Communications: Targeting, Timing, And Tactics
- From the executive summary: ‘Technical communicators can use their abilities to create better marketing communications. Audience analysis skills form an important component of the marketing communication content. Once the content has been created, the next important step is to disseminate the message using the most appropriate media. The classic questions...
- White papers 2003-01-01
- Intellectual Capital: Placing a Value on Technical Communication
- One of the recurring topics of discussion in technical communication is "proving" the value of work. One don't know these values because current accounting systems have limited means for calculating the financial benefit of value-added services packaged with products or policies and procedures developed for use in-house. It is important...
- White papers 2000-10-01
- Improving Managerial-Employee Communication: A Case-Study
- "Technical communicators can use their professional skills to help industry improve managerial-employee communication, an area that directly affects productivity. This case study investigates upward and downward communication at an aerospace company. Beginning with a survey that indicated a number of statistically significant differences between the attitudes of managers and other...
- White papers 2003-01-01
- Be Able To Say, "Been There! Done That!": Cultivate Your Career Skills Through Deliberate Volunteering
- To attain your career goals, you cannot simply go to work and perform the assigned projects, allowing your manager direct your professional path for you. You must treat your working life much like you treat a documentation project and be deliberate. Take charge of your progress by volunteering to complete...
- White papers 2003-05-02
Additional Resources
- ProClarity Wins Society for Technical Communication Awards for Excellence in Online Communication and Technical Publications
- Business Editors, High-Tech Writers BOISE, Idaho--BUSINESS WIRE--Jan. 22, 2002 ProClarity Wins Highest Honor, Distinguished Technical Communication Award for Software Guide; Will Compete in International Competition ProClarity Corporation, a leading provider of enterprise analytic solutions, today announced that it won several Society for Technical Communication STC Awards...
- Research articles 2002-01-22
- American Water Works Association Handbook Earns Society for Technical Communication Awards
- DENVER, Jan. 27 /U.S. Newswire/ -- An American Water Works Association technical handbook for drinking water professionals has earned two awards from the Society for Technical Communication's Lone Star Chapter. Filter Evaluation Procedures for Granular Media, written by Daniel K. Nix and John Scott Taylor, earned the first place award...
- Research articles 2004-01-27
- Astoria Software to Discuss Benefits of DITA and CMS Adoption at Technical Communication Summit
- Event Sponsor Astoria to Exhibit and Speak on Process Efficiencies Realized by GE Healthcare, Teradata SAN MATEO, Calif. -- Driving efficiencies in dynamic publishing, Astoria Software today announced the company will speak on the benefits of adopting the Darwin Information Typing Architecture DITA standard and a content management system...
- Research articles 2007-05-07
- Progress Software Receives Excellence Award from the Society for Technical Communication
- BEDFORD, Mass. -- Progress Professional Services Honored for Online Communication and Technical Publication in International Competition
- Research articles 2004-07-08
- Teamwork Requires Cooperation, Communication.(professional organizations need to work better together)
- There are several organizations whose purpose is to advance technical and professional communication by advancing knowledge in the subject area, promoting awareness of the field among the general public, and helping practitioners become more expert in their craft. Although the Society for Technical Communication (founded in...
- Research articles 2000-02-01
- RADCom Employees Win Technical Writing Competition Awards
- Business & High-Tech Editors HUDSON, Ohio--BUSINESS WIRE--Jan. 4, 2002 Maria Hlas, June Muhic, Peggy Coyne, and Laurie Harrison, consultants for RADCom, Inc., received awards for entries submitted to the Society for Technical Communication STC Northeast Ohio Chapter 2001-2002 online communications and technical publications competition. These awards recognized...
- Research articles 2002-01-04
- C-COR Recognized for Excellence in Quality; Honored with Quality Awards for Business Operations and Technical Publications
- Business Editors/High-Tech Writers STATE COLLEGE, Pa.--BUSINESS WIRE--March 20, 2003 C-COR.net Corp. (Nasdaq:CCBL), a leading global provider of broadband products, software systems, and services, announced today that the Company has been awarded both the 2002 Central Pennsylvania Quality Award at the "Significant Achievement" level and the Society for Technical...
- Research articles 2003-03-20
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