Echopass Corp. is in the Retail Industry

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• What's Driving the Hosted Call Center Market?

  Download this paper from Echopass to find out what industry analysts have identified as the key drivers behind the emerging hosted call center market. This brief report offers an easy-to-read overview of the benefits of using a hosted call center service, and explains why it makes sense to explore on-demand...

  White papers 2006-03-01

  Tags: It Operations, Enterprise Software, Software, Customer Relationship Management (CRM), Call Centers, Echopass Corp., Call-center

• The On-Demand Call Center: You Can Bank on It!

  Find out how The Provident Bank of New Jersey slashed the average duration of its customer support calls by 40 percent using on-demand call center services from Echopass. This case study reveals the customer care issues that Provident experienced before it began to use an on-demand call center operation, and...

  Case studies 2006-03-01

  Tags: Echopass Corp., On-demand, Call-center, Bank, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software

• Why Outrigger Hotels and Resorts Has No Reservations about Using a Hosted Call Center Service

  Take 2½ minutes to view this short but informative video testimonial from an Echopass customer. It features Bill Peters, VP of Reservation Services for Outrigger Resorts and Hotels, who discusses the great results his company has seen since it began using the Echopass Advanced Call Center On-Demand service. Find out...

  Case studies 2006-03-01

  Tags: Software, Marketing, Enterprise Software, It Operations, Corporate Communications, Customer Relationship Management (CRM), Call Centers, Echopass Corp.

Additional Resources

• The Provident Bank Touts First-Call Problem Resolution Rate of 95 Percent Coupled With 40 Percent Reduction in Inbound Call Time

  Echopass Hosted Contact Center Service Credited for Rich Dividends PLEASANTON, Calif. -- Echopass Corporation, the number one provider of hosted contact center services to the enterprise market, today announced that The Provident Bank is continuing to see sustained, dramatic customer service improvements since they began using Echopass hosted...

  Articles 2008-10-07

• Frost & Sullivan Recognizes Echopass with 2008 North American Customer Service Leadership Award

  Customer-Centric Philosophy: On-Demand and Always-On MOUNTAIN VIEW, Calif. -- In recognition of the company's efforts to make customer care/customer satisfaction an integral part of its value proposition, Frost & Sullivan, the Growth Partnership Company, is pleased to present Echopass Corporation with the 2008 North American Customer Service Leadership...

  Articles 2008-09-23

• AccountNow Raises the Bar on Customer Service With Echopass On-Demand Services

  Hosted Contact Center Improves Agent Efficiency, Handling of Fluctuating Call Volumes PLEASANTON, Calif. -- Echopass Corporation, the number one provider of hosted contact center services to the enterprise market, today announced that its hosted Contact Center On-Demand solution has been deployed by AccountNow, Inc., the financial services company...

  Articles 2008-07-29

• Financial Services Companies Optimize Customer Service and Lower Costs by Implementing Echopass Hosted Contact Center Services

  American Express Incentive Services Demonstrates Momentum of Hosted Contact Center Services, a Market Frost & Sullivan Forecasts Will Grow to 1.2 Billion Dollars by 2012, a 34 Percent Compound Annual Growth Rate CAGR PLEASANTON, Calif. -- Today's volatile economy with skyrocketing gasoline prices, employee layoffs and the sub-prime...

  Articles 2008-04-30

• Echopass Customer to Showcase Hosted Contact Center at Genesys G-Force 2008

  Overstock.com to Discuss Managing Unpredictable Contact Center Demands SAN ANTONIO & PLEASANTON, Calif. -- Delivering the flexibility of hosted contact center services, Echopass Corporation today announced its customer, Overstock.com, will be featured in a Business Solutions session at Genesys G-Force 2008 San Antonio to be held April 28...

  Articles 2008-04-23

• Insurance Company Case Study to Highlight Echopass Hosted Contact Center at STC Spring 2008 Conference

  ST. LOUIS, Mo. & PLEASANTON, Calif. -- Overhauling customer service departments with hosted contact centers, Echopass Corporation today announced that a home insurance case study will be presented at the Society of Telecommunications Consultants STC Spring 2008 Conference to be held April 23 - 25, 2008, at the Sheraton St....

  Articles 2008-04-16

• Echopass Appoints Brian Galvin as Chief Technology Advisor

  Echopass Corporation, the experts inalways-on, on-demand, hosted contact center solutions, today announced theappointment of Brian Galvin as Chief Technology Advisor CTA. In his newrole, Galvin is advising the senior management team on architecture andtechnology strategy for improving customer service for the Fortune 500enterprise customer segment. In addition, Galvin will manage...

  Articles 2008-01-08

• CORRECTION

  In the September issue of Customer Interaction Solutions, in our IP Contact Center Roundup, Echopass (www.echopass.com) was inadvertently left off the list. Echopass is a provider of multi-tenant hosted call center solutions. We regret the omission...

  Articles 2007-11-01

• Echopass Deploys Acme Packet Session Border Controllers

  Wireless News10-18-2007Echopass Deploys Acme Packet Session Border ControllersWIRELESS NEWS-October 18, 2007-Echopass Deploys Acme Packet Session Border Controllers C2007 10Meters - http:// www.10meters.com Acme Packet, a provider of session border control solutions, announced that Echopass, a supplier of always-on hosted contact center solutions, is deploying Acme Packet Net-Net session border...

  Articles 2007-10-18

• Echopass Optimizes Security and Call Quality with Deployment of Acme Packet Session Border Controllers

  Acme Packet Assists Echopass in Delivering High Security Standards and Always-on Guarantee for Hosted IP Contact Center Services BURLINGTON, Mass. -- Acme Packet[R] (NASDAQ: APKT), the leader in session border control solutions, today announced that Echopass, the experts in always-on hosted contact center solutions, is deploying Acme Packet...

  Articles 2007-10-15

• Echopass CEO Vincent Deschamps to Participate on Red Herring 100 Alumni Keynote Panel

  Echopass CEO Vincent Deschamps will offerhis insights on the key ingredients that drive the growth of a successfulstartup during a keynote panel addressing over 400 CEOs, venture investors,government officials and senior corporate business-development executivesat the annual Red Herring Spring 07 conference in Monterrey, California.This year's conference, which kicks off tomorrow,...

  Articles 2007-04-30

• Five9 Expands Development Team; Appoints Industry Veteran Jim Dvorkin as CTO and Acquires VoIP/PBX Engineering Company

  Former CTO of Echopass and Co-Founder of Contactual Brings Proven Track Record, Vision, and Industry Expertise to Lead Company's Large Engineering Team; Five9 Now the Largest On-Demand Telephony Development Team in the Industry With Recent Acquisition of Russian VoIP Development Company PLEASANTON, Calif. -- Five9, Inc., the leading...

  Articles 2006-10-17

• Echopass Announces EchoScripting for CRM; New Service to Debut at salesforce.com Global Gathering 05, designed for salesforce.com, RightNow Technologies and NetSuite Customers

  SAN FRANCISCO -- Dreamforce 05 Global Gathering, Booth#208, Echopass Corporation, the leader in on-demand advanced call and contact center solutions, today announced EchoScripting, a new application that provides scripting tools and services for agents and supervisors who are customers of major on-demand customer relationship management CRM providers. Echopass will demonstrate...

  Articles 2005-09-13

• Echopass Announces Appointment of Bruce Pollock to Board of Directors; Experienced Financial Executive Joins Board

  SAN FRANCISCO -- Echopass, the leading service provider of on demand contact center solutions, today announced that Bruce Pollock, President, Financial Executive SolutionsTM, has been elected to the Echopass Board of Directors. Pollock joins the current Board of Directors including Vincent Deschamps, Echopass CEO/Chairman; Ronald Kase, General Partner, NEA; John...

  Articles 2005-03-22

• Echopass Announces on Demand ACD for Small Business; New Service is Aggressively Priced and Packed with Features

  Business Editors/High-Tech Writers SAN FRANCISCO--BUSINESS WIRE--June 8, 2004 Echopass, the leading service provider of on demand contact center solutions, today announced the availability of an on demand automatic call distribution ACD service uniquely packaged and priced to meet the needs of small businesses. This offering is...

  Articles 2004-06-08

• Echopass Announces Next Version of Pre-integrated Solution for salesforce.com; Telecenter 2.0 Delivers More Productivity Features for Sales, Marketing Customer Service

  Business Editors/High-Tech Writers SAN FRANCISCO--BUSINESS WIRE--April 14, 2004 Echopass, the leading service provider of on demand contact center solutions, today announced the availability of Telecenter for salesforce.com release 2.0. First introduced in September of 2003, Telecenter for salesforce.com is the product of an alliance formed by...

  Articles 2004-04-14

• MediCall Selects Echopass for On Demand Contact Center Services; New Off-Shore Outsourcing Operation Benefits U.S. Healthcare Companies

  Business Editors/Health/Medical Writers/High-Tech Writers SAN FRANCISCO--BUSINESS WIRE--April 8, 2004 Echopass, the leading service provider of on demand contact center solutions, today announced that MediCall has selected Echopass to provide a wide range of telephone and web-based contact center services for U.S. pharmaceutical and medical equipment firms....

  Articles 2004-04-08