eGain Communications Corp. is in the Technology Industry

eGain Communications is a provider of multichannel customer service and knowledge management software for in-house or on-demand software as a service (SaaS) deployment. For more than a decade, companies have relied on Co. to transform their traditional call centers, help desks and web customer service operations into multichannel customer interaction hubs. Based on the Power of One™, the concept of one unified platform for multichannel customer interaction and knowledge management, these hubs are designed to enable improved customer experience, contact center agent productivity, service process efficiencies, sales and overall contact center performance.