Southwest Airlines Co.

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• Southwest Adds $10 One-Way "Early Bird" Fee

  BNET - 2009-09-03

  In an apparent effort to raise revenue, Southwest Airlines is offering a $10 one-way "Early Bird" fee for regular customers who want priority boarding. Customers would pay $20 round-trip for the service 36 hours before the flight is scheduled to leave. (Without it, customers have to check in 24 hours ahead to be...

  Tags: Southwest Airlines Co., Product Marketing, Customer Relationship Management (CRM), C/C++, Operational Accounting, Marketing, Enterprise Software, Software, Programming Languages, Software Development, Software/Web Development, Finance, Barbara E. Hernandez

• Travel Roundup: Las Vegas Sands' Unexpected Profit, Vancouver's Floating Hotel, Airbus Delays Delivery Again and More

  BNET - 2009-05-06

  Las Vegas Sands reports unexpected profit -- Las Vegas Sands Corp. the casino company headed by billionaire Sheldon Adelson, reported an unexpected first quarter profit. The company reported an adjusted profit of $8.9 million, or 1 cent a share, beating the 2.5-cent average loss projected by analysts.  [Source: Bloomberg] Vancouver's floating...

  Tags: Vancouver, Call-center, Southwest Airlines Co., Airbus, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software, Barbara E. Hernandez

• Reach for the skies: Jim Parker explains to Sue Mennell how, by keeping "all of our people together" after 9/11, Southwest Airlines watched its profits soar

  - 2008-08-01

  [ILLUSTRATION OMITTED] As TJ's budget doesn't stretch to transatlantic flights I interviewed Texan Jim Parker over the telephone. We've never met face-to-face, but our conversation reinforced the old adage that it's not what you say, but how you say it. Parker is the former CEO of Southwest Airlines,...

  Tags: MARKETING, SOFTWARE, Southwest Airlines Co.

• Skepticism surrounds FAA 'customer initiative'

  - 2008-05-30

  Over the past two months, hundreds of thousands of airline passengers were stranded in airports nationwide as more than 3,500 flights were canceled because carriers failed to perform required maintenance. The mass groundings -- more extensive than any previous airline safety grounding in history -- cost...

  Tags: FAA, MARKETING, SOFTWARE, Southwest Airlines Co., Transportation

• Envision Announces 2008 Annual Customer Forum

  - 2008-05-14

  International Customer Forum to Include Sessions from Industry Trendsetters Costco Wholesale, Southwest Airlines, Tiffany & Co., Blue Cross Blue Shield of Nebraska and More SEATTLE -- Envision Telephony, Inc., a leading global provider of software solutions for the contact center and the enterprise, announced today that the company's annual...

  Tags: Blue Cross Blue Shield, Costco Wholesale Corp., Envision Telephony Inc., Nebraska, performance, SOFTWARE, Southwest Airlines Co., Tiffany & Co. Inc.

• Oh No! Not Southwest Airlines!

  - 2008-05-01

  Those of us in the CRM world have long had a few superstars, and we use them the way English teachers use The Great Gatsby or Macbeth companies that you could always trot out to support any point you're trying to make on proper customer service, customer-centrism, CRM, Putting The...

  Tags: CRM, MARKETING, SOFTWARE, Southwest Airlines Co.

• Company Profile for SmartClixx LLC

  - 2008-02-08

  SmartClixx LLC works with some of the world's largest retailers providing a unique in-house Stored Value Card/Gift Card application software and services platform without charging any transaction fees. Security, flexibility, streamlined processes and operations, data mining, and future capability with significant cost savings are just a few reasons why Alltel...

  Tags: Databases, MARKETING, Retail, Saks Inc., SOFTWARE, Southwest Airlines Co.

• Honoring those who celebrate their Hispanic Heritage

  - 2007-09-01

  Southwest Airlines celebrates Hispanic Heritage Month through various community outreach initiatives in education, music, sports, arts, and leadership development. During this month, Southwest applauds the many contributions the Latino community has made here in the U.S. and honors Alma Riojas and Rosa Martin--two unwavering Leaders who are making a difference...

  Tags: CAREER, Leadership, MARKETING, SOFTWARE, Southwest Airlines Co., teacher

• First in Flight

  - 2007-08-01

  STEVE PLAYER INTERVIEWS SOUTHWEST'S CFO, LAURA WRIGHTAS DISCOVERED THROUGH APPRENTICE PROGRAMS CENTURIES AGO, you can learn a great deal by studying successful leaders. I have greatly valued my ongoing dialogue during the past two years with the planning department at Southwest Airlines, which has provided an instructive window on how...

  Tags: FINANCE, financial, MARKETING, performance, SOFTWARE, Southwest Airlines Co., Strategy

• TOP 25 Most influential business leaders

  - 2007-07-30

  The past 25 years have been a period of dazzling growth for the U.S. economy, powered by innovative companies led by brilliant -- and sometimes notorious -- entrepreneurs and CEOs and one Federal Reserve maestro. These leaders -- with products ranging from coffee to microprocessors -- are the 25 most...

  Tags: Amazon.com Inc., Federal Express, FINANCE, HARDWARE, Intel Corp., Investment, microprocessor, Microsoft Corp., PRODUCTIVITY, Semiconductors, SOFTWARE, Southwest Airlines Co.