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- J.D. Power and Associates and SSPA Unveil Industry Certification Program; New Program Sets the Standard for Technology Service and Support
- SAN DIEGO -- J.D. Power and Associates and the Service & Support Professionals Association SSPA introduced the Certified Technology Service and Support CTSS program during the opening presentations of the SSPA Conference in Las Vegas this week. Bill Rose, founder and executive director of the SSPA, was joined onstage by...
- Research articles 2005-10-12
Additional Resources
- SSPA Announces Winners of 2005 STAR Awards for Service Excellence and Inducts One into Its Hall of Fame; ProQuest Business Solutions, Sage Software — Timberline Office, IBM Rochester Support Center, Oracle Corporation, Dell and RSA Security Honored
- SAN DIEGO -- The Service & Support Professionals Association SSPA, the largest and most influential industry association for technology services companies, today announced the 2005 SSPA STAR Award for Service Excellence winners. SSPA STAR Awards provide peer recognition of excellence in eight unique categories. The SSPA also announced its...
- Research articles 2005-10-11
- Sony Electronics Becomes Newest Member of SSPA Consumer Electronics Group; CE Industry Elite Band Together to Drive Customer Services Agenda
- SAN DIEGO -- The Service & Support Professionals Association SSPA, the largest and most influential association for technology services and support professionals, today announced that Sony Electronics is the latest addition to the SSPA Consumer Electronics CE group. Sony joins Motorola, Nokia, HP Consumer and other top-tier CE service and...
- Research articles 2006-06-07
- SSPA Partners With CMP Media LLC To Provide SSPA Certification Classes At Call Center & CRM Demo & Conference
- The Service & Support Professionals Association SSPA, the leading industry Association for IT support professionals, and CMP Media LLC, the world's leading provider of business technology information via print, online and educational events, today announced an agreement for SSPA Certification courses to be included at the Call Center & CRM...
- Research articles 1970-01-01
- SSPA Board of Directors Adds Key Executive
- Business Editors The Service & Support Professionals Association SSPA, the leading industry Association for service and support professionals, announced today the appointment of Simon Cooper, executive director for Events, Converging Communications Group, CMP Media LLC; to the SSPA Board of Directors. "Simon is a great addition to the...
- Research articles 2002-07-12
- Netopia to Showcase Interactive Support Center Applications at SSPA Conference; Highlights Include Netopia's TR-069 NBBS Platform, eCare and Timbuktu
- EMERYVILLE, Calif. -- Netopia, Inc. (Pink Sheets:NTPA), a market leader in broadband gateways and service delivery software, today announced its participation in the Service and Support Professionals Association SSPA Conference and Expo, "Shaping Tomorrow's Service & Support Models." Taking place from Sunday, Oct. 9, through Wednesday, Oct. 12, at the...
- Research articles 2005-10-07
- Former Forrester VP to Head SSPA Research; Services Industry Expert, John Ragsdale, to Strengthen Association's Content and Research Agenda
- SAN DIEGO -- The Service & Support Professionals Association SSPA, the largest and most influential association for technology services and support professionals, today announced that John Ragsdale, former vice president and director of the Enterprise Applications research group for Forrester, has joined the SSPA as vice president of research.
- Research articles 2006-06-12
- KANA Advances Live Chat as Effective Self-Service Offering at SSPA Webinar and Conference; Leading Industry Executives to Share Insight on Chat Adoption and Integration for an Effective Multi-Channel Customer Service Strategy
- MENLO PARK, Calif. -- KANA Software, Inc. (Pinksheets: KANA.PK), a world leader in multi-channel customer service, today announced it will co-host a Webinar with the Service & Support Professionals Association SSPA entitled Live Chat: The Key to a Superior Web Self-Service Experience; What You Should Know About Adding Chat to...
- Research articles 2006-04-03
- Information Builders Customer Service Achieves Certification in Support Staff Excellence From SSPA
- Information Builders, the independent leader in production business intelligence BI systems, was awarded Support Staff Excellence Certification by the Service & Support Professionals Association SSPA. The first in the business intelligence industry to achieve 100 percent SSPA Support Staff Excellence Certification, Information Builders had 69 technicians, supervisors, and managers across...
- Research articles 2008-04-16
- KANA to Host SSPA Webinar on Maintaining the Customer Experience Amidst Rapid eChannel Adoption
- MENLO PARK, Calif. -- KANA Software Inc. (PinkSheets: KANA.PK), a world leader in multi-channel customer service, today announced that it will co-host a Webinar with the Service & Support Professionals Association SSPA on Thursday, September 21, 2006 at 11:00 a.m. PDT. Lead by KANA and SSPA Vice President of Research...
- Research articles 2006-09-19
- Shining Star: Mitchell International Receives The SSPA's Award For Most Improved Customer Service Organization
- Mitchell International recently received the prestigious Software Support Professional's Association's SSPA 1999 STAR Award for Most Improved technical support organization. The Software Technical Assistance Recognition STAR award was presented to Bob Alexander, senior vice president of Mitchell's customer service organization, at SSPA's Horizons 2000 Conference held in Monterey, California."This award...
- Research articles 1970-01-01
- AspenTech wins SSPA's highly-regarded STAR Award; Industry's only award for software service support excellence
- CAMBRIDGE, Mass.--BUSINESS WIRE--Nov. 25, 1996--AspenTech (NASDAQ:AZPN) today announced that it has been awarded the STAR Award presented annually by the San Diego, Calif.-based Software Support Professionals Association SSPA for delivering exceptional software support to its worldwide customer base. AspenTech is the only software and services vendor supporting the process...
- Research articles 1996-11-25
- Kana CEO to Speak on SSPA Conference's Power Panel about the Future of Support Technology
- MENLO PARK, Calif. -- KANAR (NASDAQ: KANA), the leading provider of Service Resolution Management SRM solutions, today announced that Chuck Bay, CEO and Chairman of the Board at KANA, will be participating in a "Power Panel" at the upcoming Service and Support Professionals Association's SSPA Conference in Savannah, GA.
- Research articles 2004-09-28
- SSPA Honors Mercury Interactive for Excellence in Customer Support; Leads Testing Industry with Outstanding Support Services
- SUNNYVALE, Calif.--BUSINESS WIRE--Dec. 9, 1998--Mercury Interactive Corp. (Nasdaq:MERQ), the world's leading provider of enterprise application testing solutions, today announced that has been awarded the Software Technical Assistance Recognition STAR Award from the Software Support Professionals Association SSPA.
- Research articles 1998-12-09
- SSPA announces 1994 STAR Awards for excellence in software support; winners are IBM-PSP, Corporate Software, Cadre Technologies, Software AG of North America and Delrina Corp
- MONTEREY, Calif.--BUSINESS WIRE--Dec. 7, 1994--The Software Support Professionals Association SSPA has announced the winners of its Software Technical Assistance Recognition STAR Awards for 1994.
- Research articles 1994-12-07
- Symantec Enterprise Support Wins Prestigious SSPA STAR Award for Best Practices
- Symantec Corp. (NASDAQ: SYMC) today announced that Symantec Enterprise Support has won a STAR award from the Service & Support Professionals Association SSPA for Best Practices in Leveraging Customer Feedback. This STAR award goes to the company that demonstrates the best use of customer feedback throughout the support and...
- Research articles 2006-04-24
- KANA to Participate in SSPA Conference; SRM Leader Showcases Integrated, Cost-Effective Multi-Channel Service Solutions
- MENLO PARK, Calif. -- KANA Software, Inc. (NASDAQ: KANAE), a leading provider of Service Resolution Management SRM solutions, today announced that it will feature KANA's award-winning Call Center, Web Self-Service, Email and E-Service solutions and customer case studies at the SSPA Conference being held in Las Vegas, October 9-12, 2005....
- Research articles 2005-10-04
- Knova CTO to Present on Adaptive Customer Service at SSPA Spring Conference
- Knova Software, Inc.TM, (OTC BB: KNVS), a leading provider of Service Resolution Management applications, today announced that Mark Angel, Knova's chief technology officer, will headline two sessions at next week's Service & Support Professionals Association SSPA Best Practices Conference in San Diego, Calif. Several Knova customers, including McAfee...
- Research articles 2006-04-07
- ADVISORY…KANA and IBM to Present at SSPA Best Practices Conference on Optimizing Customer Service Through Process and Knowledge
- MENLO PARK, Calif. -- KANA Software, Inc. (NASDAQ: KANA), a leading provider of Service Resolution Management SRM solutions, today announced that H.A. Schade, Vice President of Product Management at KANA and Terrence Lode, Sales Solution Executive at IBM, will deliver a presentation on the role of process and knowledge in...
- Research articles 2005-03-16
- Resolution, Self-Service and Accurate Data Are Top Customer Service Initiatives for 2005; KANA Announces Results of Recent Industry Survey Conducted at SSPA Conference
- MENLO PARK, Calif. -- KANA Software, Inc. (NASDAQ: KANAE), a leading provider of Service Resolution Management SRM solutions, today announced findings from a recent customer service survey conducted at the April SSPA Conference in San Diego, CA. The survey revealed that while most companies have traditional CRM case tracking, call...
- Research articles 2005-05-31
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