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- Support Center Practices Certification
- IDC research shows that a growing percentage of product purchase decisions are made based on the quality, reliability, and reputation of a vendor's support organization. As a result, many companies' support organizations are increasingly relied upon to serve as a key differentiator compared to their competition while also having a...
- White papers 2003-12-01
Additional Resources
- Invensys earns SCP re-cert, again.(Invensys Process Systems' Global Product Support group gets Support Center Practices certification )(Brief article)
- By Staff Invensys Process Systems announced that its Foxboro, MA-based Global Product Support group has achieved certification under the prestigious Support Center Practices certification program for the fourth consecutive year. SCP certifica By Staff ...
- Research articles 2006-10-01
- DAOU Systems Earns Prestigious Support Center Practices Certification; Certification Recognizes DAOU Systems for Delivering Highest Standard of Service and Support
- Business Editors SAN DIEGO--BUSINESS WIRE--Oct. 23, 2000 DAOU Systems Inc. (Nasdaq:DAOU) announced today that its Indianapolis Regional Support Center has received certification under the prestigious Support Center Practices SCP Certification program. The SCP Certification program sets the service quality benchmark for all information technology IT service support...
- Research articles 2000-10-23
- Invensys Process Systems Earns Support Center Practices Certification for Third Consecutive Year; SCP Re-Certification Follows Extensive Audit of Invensys Customer Satisfaction Center in Foxboro, Massachusetts
- FOXBORO, Mass. -- Invensys Process Systems today announced that the company's Foxboro, Massachusetts-based Customer Satisfaction Center has achieved certification under the prestigious Support Center Practices SCP certification program for the third consecutive year. SCP certification quantifies the effectiveness of customer support based upon a stringent set of performance standards representing...
- Research articles 2005-09-29
- AspenTech Earns Prestigious Support Center Practices Certification
- CAMBRIDGE, Mass. -- Certification recognizes AspenTech for delivering top quality support Aspen Technology, Inc. (Nasdaq: AZPN) today announced that its Customer Support and Training group has achieved certification under the prestigious Support Center Practices SCP Certification program. AspenTech achieved certification for the third consecutive year after an extensive review...
- Research articles 2005-05-11
- Ultimate Software Earns Prestigious Support Center Practices Certification for Eighth Consecutive Year
- WESTON, Fla. -- Ultimate Software (Nasdaq:ULTI), a leading provider of end-to-end strategic human resources, payroll, and talent management solutions, announced today that Ultimate Software's support center has achieved its eighth consecutive certification from the Support Center Practices SCP certification program. SCP Certification quantifies the effectiveness of customer support based upon...
- Research articles 2006-12-06
- CompuCom Systems First Company to Achieve Prestigious Support Center Practices Certification for Nine Consecutive Years
- Certification Recognizes CompuCom for Continuously Delivering Top Quality Support; Service Desk Client Satisfaction Numbers Exceed Industry Averages DALLAS -- CompuCom Systems, Inc., a leading IT managed services provider that helps organizations maximize resources and achieve continuous improvement, today announced that its award-winning service desk offering has achieved an industry...
- Research articles 2007-01-08
- Focus on Exceptional Customer Service Earns Prestigious Support Center Practices (SCP) Certification for Sage Software Support Teams Across North America
- Sage Software announced today that multiple customer support teams for its small and mid-sized business SMB products and services have achieved new certification under the prestigious Support Center Practices SCP Certification program. Nine separate locations received certification after comprehensive, on-site audits confirmed that the support teams meet the requirements of...
- Research articles 2006-09-26
- AspenTech Earns Prestigious Support Center Practices -SCP- Certification
- CAMBRIDGE, Mass. -- Certification Recognizes AspenTech for Delivering Top Quality Support Aspen Technology, Inc. (NASDAQ: AZPN) today announced that its Global Customer Support & Training group had achieved certification under the prestigious Support Center Practices SCP Certification program. AspenTech achieved certification for the second consecutive year after an extensive...
- Research articles 2004-09-14
- Sage Software's Herndon and St. Petersburg Support Teams Earn Second Consecutive Support Center Practices (SCP) Certifications
- Sage Software today announced that customer support teams for its Sage Abra HRMS, Sage Carpe Diem, Sage FAS Fixed Assets, and Sage TimeSheet products have achieved re-certification under the prestigious Support Center Practices SCP Certification program, after extensive audits of the company's St. Petersburg, Fla., and Herndon, Va., support centers....
- Research articles 2005-08-17
- CompuCom Earns Prestigious Support Center Practices - SCP - Certification for Fifth Consecutive Year; Certification Recognizes CompuCom for Delivering Excellent Service
- Business Editors & High Tech Writers CompuCom Systems, Inc. (Nasdaq:CMPC), a provider of outsourcing and systems integration services, announced today that its Enterprise Help Desk has achieved certification under the prestigious Support Center Practices "SCP" Certification program. CompuCom achieved certification after an extensive audit of its Enterprise Help Desk...
- Research articles 2002-06-25
- Mentor Graphics Leads EDA Industry with Excellence in Customer Support through Worldwide SCP Certification, Enhanced Online Support and Improved Performance
- WILSONVILLE, Ore. -- Mentor Graphics Corporation (Nasdaq:MENT) today announced its Customer Support Division has been certified for the sixth consecutive year under the prestigious Support Center Practices SCP Certification program. In 1999, Mentor Graphics became the first electronic design automation EDA company to earn SCP Certification. This year it extended...
- Research articles 2004-12-22
- Vision Solutions Earns Prestigious SCP Certification; Also Announces Support Services Expansion with Online Knowledgebase
- IRVINE, Calif. -- Vision Solutions, a leading high availability HA solution provider to the Global 5000, announced that for the second consecutive year it has achieved certification under the prestigious Support Center Practices SCP Certification program. The Vision Solutions' CustomerCare organization is one of a select group of technology companies...
- Research articles 2006-09-05
- Invensys
- Invensys reports that its Customer Satisfaction Center in Foxboro, Mass. and Technical Support Center in Lake Forest, Calif. have achieved certification under the prestigious Support Center Practices SCP certification program for the second consecutive year. SCP certification quantifies the effectiveness of customer support based upon a stringent set of performance...
- Research articles 2004-09-01
- DTN News: Lockheed Martin Awarded $292 Million Contract To Provide Support For Pentagon Networks
- DTN News: Lockheed Martin Awarded $292 Million Contract To Provide Support For Pentagon Networks * Company to support network infrastructure for the Information Technology Agency *Source: DTN News / Lockheed Martin NSI News Source Info Arlington, Va., - November 5, 2009: The...
- News items 2009-11-05
- Citrix Systems, Inc. Q3 2007 Earnings Call Transcript
- Question-and-Answer SessionOperator [Operator Instructions]. Your first question comes from the line of Sarah Friar with Goldman Sachs. Sarah Friar - Goldman Sachs Good quarter. If I could just turn to the operating margins, you talked about lower 20% range for 2008 and then extending back upward...
- Earnings calls 2007-10-18
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