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- Support Center Practices Certification
- IDC research shows that a growing percentage of product purchase decisions are made based on the quality, reliability, and reputation of a vendor's support organization. As a result, many companies' support organizations are increasingly relied upon to serve as a key differentiator compared to their competition while also having a...
- White papers 2003-12-01
Additional Resources
- Invensys earns SCP re-cert, again.(Invensys Process Systems' Global Product Support group gets Support Center Practices certification )(Brief article)
- By Staff Invensys Process Systems announced that its Foxboro, MA-based Global Product Support group has achieved certification under the prestigious Support Center Practices certification program for the fourth consecutive year. SCP certifica By Staff ...
- Research articles 2006-10-01
- Invensys Process Systems Earns Support Center Practices Certification for Third Consecutive Year; SCP Re-Certification Follows Extensive Audit of Invensys Customer Satisfaction Center in Foxboro, Massachusetts
- FOXBORO, Mass. -- Invensys Process Systems today announced that the company's Foxboro, Massachusetts-based Customer Satisfaction Center has achieved certification under the prestigious Support Center Practices SCP certification program for the third consecutive year. SCP certification quantifies the effectiveness of customer support based upon a stringent set of performance standards representing...
- Research articles 2005-09-29
- AspenTech Earns Prestigious Support Center Practices Certification
- CAMBRIDGE, Mass. -- Certification recognizes AspenTech for delivering top quality support Aspen Technology, Inc. (Nasdaq: AZPN) today announced that its Customer Support and Training group has achieved certification under the prestigious Support Center Practices SCP Certification program. AspenTech achieved certification for the third consecutive year after an extensive review...
- Research articles 2005-05-11
- DAOU Systems Earns Prestigious Support Center Practices Certification; Certification Recognizes DAOU Systems for Delivering Highest Standard of Service and Support
- Business Editors SAN DIEGO--BUSINESS WIRE--Oct. 23, 2000 DAOU Systems Inc. (Nasdaq:DAOU) announced today that its Indianapolis Regional Support Center has received certification under the prestigious Support Center Practices SCP Certification program. The SCP Certification program sets the service quality benchmark for all information technology IT service support...
- Research articles 2000-10-23
- Vanstar Enterprise Solution Center Achieves Support Center Practices Certification; Certification of Phoenix Center Secures Enterprise-Wide Status for Vanstar
- ATLANTA--BUSINESS WIRE--Oct. 5, 1998--Vanstar Corporation (NYSE:VST), a leading technology services provider, today announced that its Enterprise Solution Center ESC in Phoenix, which opened in January 1997, was awarded the Support Center Practices SCP Certification by ZD Service and Support Consultants. Certification for the Phoenix facility follows the April 1998 certification...
- Research articles 1998-10-05
- Ultimate Software Earns Prestigious Support Center Practices Certification for Eighth Consecutive Year
- WESTON, Fla. -- Ultimate Software (Nasdaq:ULTI), a leading provider of end-to-end strategic human resources, payroll, and talent management solutions, announced today that Ultimate Software's support center has achieved its eighth consecutive certification from the Support Center Practices SCP certification program. SCP Certification quantifies the effectiveness of customer support based upon...
- Research articles 2006-12-06
- QAD Becomes First ERP Company to Achieve Support Center Practices Certification; SCP Certification Recognizes QAD for "World-Class" Customer Support
- CARPINTERIA, Calif.--BUSINESS WIRE--Sept. 1, 1998--QAD Inc. (Nasdaq:QADI), a leader in supply chain-enabled ERP software, Tuesday announced that it has been awarded the Support Center Practices SCP Certification for its Americas Regional Support Center by ZD Service & Support Consultants (ZD/SSC).
- Research articles 1998-09-01
- QAD Becomes First ERP Company to Achieve Support Center Practices Certification; SCP Certification Recognizes QAD for "World-Class" Customer Support
- CARPINTERIA, Calif.--BUSINESS WIRE--Sept. 1, 1998--QAD Inc. (Nasdaq:QADI), a leader in supply chain-enabled ERP software, Tuesday announced that it has been awarded the Support Center Practices SCP Certification for its Americas Regional Support Center by ZD Service & Support Consultants (ZD/SSC).
- Research articles 1998-09-01
- CompuCom Earns Prestigious Support Center Practices Certification for Fourth Consecutive Year
- Business/High-Tech Editors DALLAS--BUSINESS WIRE--June 13, 2001 CompuCom Systems, Inc., (Nasdaq:CMPC), a leading digital infrastructure solutions provider, announced today that it has earned the prestigious Support Center Practices SCP Certification for the fourth consecutive year. As a result of its continued focus on client satisfaction and service excellence,...
- Research articles 2001-06-13
- CompuCom Systems First Company to Achieve Prestigious Support Center Practices Certification for Nine Consecutive Years
- Certification Recognizes CompuCom for Continuously Delivering Top Quality Support; Service Desk Client Satisfaction Numbers Exceed Industry Averages DALLAS -- CompuCom Systems, Inc., a leading IT managed services provider that helps organizations maximize resources and achieve continuous improvement, today announced that its award-winning service desk offering has achieved an industry...
- Research articles 2007-01-08
- AspenTech Earns Prestigious Support Center Practices -SCP- Certification
- CAMBRIDGE, Mass. -- Certification Recognizes AspenTech for Delivering Top Quality Support Aspen Technology, Inc. (NASDAQ: AZPN) today announced that its Global Customer Support & Training group had achieved certification under the prestigious Support Center Practices SCP Certification program. AspenTech achieved certification for the second consecutive year after an extensive...
- Research articles 2004-09-14
- Focus on Exceptional Customer Service Earns Prestigious Support Center Practices (SCP) Certification for Sage Software Support Teams Across North America
- Sage Software announced today that multiple customer support teams for its small and mid-sized business SMB products and services have achieved new certification under the prestigious Support Center Practices SCP Certification program. Nine separate locations received certification after comprehensive, on-site audits confirmed that the support teams meet the requirements of...
- Research articles 2006-09-26
- Sage Software's Herndon and St. Petersburg Support Teams Earn Second Consecutive Support Center Practices (SCP) Certifications
- Sage Software today announced that customer support teams for its Sage Abra HRMS, Sage Carpe Diem, Sage FAS Fixed Assets, and Sage TimeSheet products have achieved re-certification under the prestigious Support Center Practices SCP Certification program, after extensive audits of the company's St. Petersburg, Fla., and Herndon, Va., support centers....
- Research articles 2005-08-17
- Sage Software Customer Support for Sage Timberline Office Achieves Fifth Consecutive Support Center Practices (SCP) Certification
- Sage Software announced today that its Sage Timberline Office Customer Support department has earned its fifth consecutive Support Center Practices SCP Certification. SCP Certification ensures that customers receive technical support that is rated among the best in the industry as measured by industry standard benchmarks. The Sage Timberline...
- Research articles 2005-12-01
- CompuCom Earns Prestigious Support Center Practices - SCP - Certification for Fifth Consecutive Year; Certification Recognizes CompuCom for Delivering Excellent Service
- Business Editors & High Tech Writers CompuCom Systems, Inc. (Nasdaq:CMPC), a provider of outsourcing and systems integration services, announced today that its Enterprise Help Desk has achieved certification under the prestigious Support Center Practices "SCP" Certification program. CompuCom achieved certification after an extensive audit of its Enterprise Help Desk...
- Research articles 2002-06-25
- DoubleClick Superior Customer Support Practices Recognized Again, Achievement Unique among Digital Marketing Firms
- Company Receives Support Center Practices Certification for Second Consecutive Year; Receives 95.07 Percent Customer Satisfaction
- Research articles 2007-05-07
- Wind River Achieves Support Center Practices Certification for Second Consecutive Year
- Only Embedded Linux Vendor SCP Certified; Demonstrates Wind River's Commitment to Providing World-Class Customer Support
- Research articles 2007-09-05
- AFSM International's 2005 World Conference Will Highlight New Certification Programs; Programs for Field Service, Professional Service, and Support Center Practices to Be Detailed in Conference Sessions
- FORT MYERS, Fla. -- The Association for Services Management International AFSMI today announced that its upcoming World Conference--the 35th S-Business Education Summit and Expo--which is being held October 9-12 at the Gaylord Opryland Resort and Convention Center in Nashville, Tennessee, will include sessions covering the new Field Service Practices FSP...
- Research articles 2005-08-09
- Mentor Graphics Leads EDA Industry with Excellence in Customer Support through Worldwide SCP Certification, Enhanced Online Support and Improved Performance
- WILSONVILLE, Ore. -- Mentor Graphics Corporation (Nasdaq:MENT) today announced its Customer Support Division has been certified for the sixth consecutive year under the prestigious Support Center Practices SCP Certification program. In 1999, Mentor Graphics became the first electronic design automation EDA company to earn SCP Certification. This year it extended...
- Research articles 2004-12-22
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