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- Global Shared support services for Subsidiaries of a Global Conglomerate
- Two subsidiaries of a global conglomerate that bring together technology and engineering to provide innovative solutions for its customers in a wide range of industrial, commercial, and consumer markets. The client needed a support partner for providing 24Hr support across locations for more than 1000 users. The model had to...
- Case studies
- Rural Community-Based Home Health Care and support services - A White Paper
- This white paper proposes to integrate traditional home health care, parish nursing and remote video technology (tele-home health care) as a three part co-operative community-based intervention to address the expanding unmet home health care and support needs in rural areas.
- White papers
- Case Study - BUPA Hospitals
- BUPA Hospitals rejects the option of Outsourcing and installs Paradatec's PROSAR-AIDA, an OCR package that eliminates much of the sorting, data capture and processing within Accounts Payable. Over the last four years, BUPA Hospitals has been streamlining its support services operations. The OCR packages in the marketplace can be broadly...
- Case studies
- Navy SeaPort Enhanced (SeaPort-e)
- SeaPort Enhanced (SeaPort-e) made electronic procurement of engineering, technical and programmatic support services at NAVSEA a reality. The Navy Virtual SYSCOM (VS) Commanders (NAVAIR, NAVSEA, NAVSUP and SPAWAR) have decided to leverage the successes and efficiencies of the SeaPort-e business model by designating SeaPort-e the vehicle of choice for future...
- White papers
- Monterey County Department of Child support services: A Case Study.
- Historically, MCDCSS payments have been made by employers when wage attachments have been obtained; by bankruptcy trustees, other child support agencies and assorted child support enforcement sources; and by the obligors, via cash, money order, and personal or certified check. MCDCSS worked closely with MasterCard International, a merchant bank, and...
- Case studies
- Managing IT Investments in the High-performance Business: Strategic Information Technology Effectiveness (SITE)
- The paper presents that Accenture has established an alliance with Mercury to facilitate and accelerate the implementation of Mercury IT Governance. It also augments the tool support to deliver greater value: tested configurations, standard templates and low-cost tool support services all contribute to de-risk and speed up implementation with a...
- White papers 2004-06-03
- IT Services Outsourcing: Is It The Right Business Decision For You?
- A number of IT services lend themselves to outsourcing, such as help desk services, asset management, hardware and software support services, desktop support, etc. Determining whether to outsource is a serious business decision, and in order to make it, you must decide what you do and do not want to...
- White papers 2003-01-01
- Activity-Based Pricing in a Monopoly
- This paper studies the interaction between cost accounting systems and pricing decisions in a setting where a monopolist sells a base product and related support services to customers whose preference for support services is known only to them. The paper considers two pricing mechanisms–Activity-Based Pricing (ABP) and traditional pricing, and...
- White papers 2002-02-02
- Rural Community-Based Home Health Care and support services
- This white paper is intended to facilitate the sharing of ideas on issues relevant to community-based home health care needs and support services for rural residents. Specifically, the paper addresses the problem of unmet health care and support needs of a rapidly expanding rural elderly population. It is well known...
- White papers 2001-08-01
- ACT Needs Analysis: Gambling support services
- This report summarizes the findings of the second-stage research using qualitative research methods to generate a more detailed and substantial understanding of the needs of the ACT community. The research was designed with a view to providing information that might assist development of increasingly pro-active, responsive and culturally appropriate service...
- White papers 2001-08-01
- Support For Process Improvement Projects
- The article refers to support services in Process improvement projects. Support services include an extensive documentation library, training programs available in a wide variety of media and delivery systems; workshops that furnish just-in-time training and on-the-job facilitation on improvement projects; and sources for additional training, consultation, facilitation, and access...
- White papers 1994-12-15
Additional Resources
- Aeronauticonsult - Aircraft Operator Representation, Technical Aviation Engineering Management and Aviation support services
- AeroNautiConsult is a Norwegian company providing consulting services to the global aviation marketplace. A range of services can be provided, all tailored to an organization's specific needs and in accordance with required standards. Services typically provided include support to new operators or operators launching new aircraft types or serial numbers.
- White papers
- An Agent-Based Decision Support System For The Introduction Of Next Generation Mobile Services
- Traditional voice communication services have no potential for generating enough profit and bringing the expected return on investment on the 3G infrastructures and licenses. Therefore, actors in the mobile marketplace must concentrate on new sources of revenue, i.e. next generation mobile services. However, thinking about new engagements in this rapid...
- White papers 2004-06-21
- A Theory Of Organizational Information Services
- Organizational use of Information Technology (IT) is increasingly characterized as 'Services' rather than 'Systems' to more accurately reflect IT's impact on organizational practices. However, frameworks that can help us understand assess, and design information services in organizational contexts are lacked. This paper combines general notions of task, information, and service,...
- White papers 2006-12-01
- Broadband Telecommunication Services
- The paper addresses some aspects of the evolution towards broadband telecommunication services, underlining the importance of these services in the development and economic growth of all countries. The experience of France Telecom in the domain could serve as a kind of reference horizon and perhaps give ideas to operators preparing...
- White papers 2003-08-31
- Training and Support
- Salesforce.com is committed to providing the resources needed to ensure that CRM experience is successful. That's why world-class training and support are included in the salesforce.com service. Free online training courses and standard customer support are available for salesforce.com Enterprise, Professional, and Team Edition customers. Salesforce.com also...
- White papers 2003-01-01
- How To Support Business Development Services
- This paper is about building business productivity and competitiveness by developing markets for non-financial services to businesses. It explains: What are Business Development Services (BDS)?; How BDS help develop the private sector; How not to make BDS interventions!; How good practice in BDS can make markets work for the poor;...
- White papers 2003-12-10
- Reengineering Business Processes to Integrate the Delivery of Human Services in North Carolina
- North Carolina relies on two primary mainframe systems to support major program areas: the Eligibility Information System (EIS) and the Food Stamp Information System (FSIS). In addition to these systems, there are several smaller systems, which support other programs, including child welfare services, child support, and childcare. North Carolina will...
- White papers 2001-06-28
- Valorec Services Responds to Variable Customer Needs With Flexible Hosting and Services
- Valorec Services AG, a waste and energy management solutions provider, aligned IT costs with growth and responded with agility to changing customer requirements by engaging IBM Global Services - Worldwide Strategic Outsourcing for a fully hosted infrastructure and IBM Global Services - Application Management Services and IBM Business Consulting Services...
- Case studies
- Support Center Practices Certification
- IDC research shows that a growing percentage of product purchase decisions are made based on the quality, reliability, and reputation of a vendor's support organization. As a result, many companies' support organizations are increasingly relied upon to serve as a key differentiator compared to their competition while also having a...
- White papers 2003-12-01
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