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- Support
- help, advice, and services offered to customers by a seller after a sale
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- How to Build a Critical Mass of Support to Accelerate Your Change
- The article asserts that support from stakeholders is essential to the success of every change effort. Building the necessary support is often one of the most difficult challenges change leaders face. One key strategy that works effectively – and even increases the speed of change – is consciously creating a...
- White papers 2003-01-01
- How To Deliver Bad News |Leila's House of Corrections
- Whether it's layoffs, salary reductions, or the loss of a large client, delivering bad news is difficult for everyone. Ease the blow by preparing ahead of time, getting to the meat of the message quickly, and even practicing with a trusted colleague. But remember that after your announcement, it's not...
- Videos 2009-03-09
- Coping with an Aggressive Employee |Dodging Landmines
- Fear and anxiety can make an otherwise rational employee overreact. Ed Muzio, CEO of Group Harmonics, says to stay issue focused when talking to them--avoid being emotional. Move the discussion to a productive environment so you can offer the employee information, help, and support.
- Videos 2009-06-01
- Schiff Nutrition International, Inc. F2Q09 (Qtr End 11/30/08) Earnings Call Transcript
- Question-and-Answer Session Operator Operator Instructions Your first question comes from Nick Genova - B. Riley & Company, Inc. Nick Genova - B. Riley & Company, Inc. Hi guys. Thanks for taking my call. Just a couple of questions. First, on the kind of the promotional levels and...
- Earnings calls 2008-12-16
- Managing Up |Leila's House of Corrections
- Do you bombard your manager with questions the minute she walks in the door? Managing up is the ability to understand and appreciate your manager's roles, responsibilities and stresses. Find out how to balance that with getting the help you need. If you have questions or suggestions for...
- Videos 2008-10-07
- Use of Modeling and Simulation (M&S) in Support of the Quantitative Assessment of FORCEnet Systems and Concepts
- The work to be described in this paper addresses recent advances in the application of Modeling and Simulation (M&S) techniques to the problem of quantifying the FORCE-level warfighting value-added of FORCEnet and related doctrine and systems in the context of realistic scenarios including OPerational War PLANs OPLANs. The M&S activities...
- White papers 2003-05-13
- Measuring the Impact of Distortions in Agricultural Trade in Partial and General Equilibrium
- This paper provides quantitative estimates of the impact of removing agricultural support both tariffs and subsidies in partial- and general-equilibrium frameworks. The results show that agricultural support in industrial countries is highly distortionary and tariffs have a larger distortionary impact than subsidies. Removal of agricultural support would likely raise the...
- White papers 2003-05-01
- Strategy for the Synthesis of Polymeric Supports With Hydrazone Linkers for Solid-Phase Alkylation of Ketones and Aldehydes
- A new approach to polymeric supports useful for the immobilization of aldehydes and ketones via hydrazone linkers is reported. The new strategy gives supports with better properties and is effective for the synthesis of all supports previously used for the alkylation of ketones anchored as hydrazones. The supports were used...
- White papers 2004-11-19
- Transforming Long-Term Supports in Massachusetts
- This report was prepared for the Massachusetts Executive Office of Health and Human Services, Executive Office of Elder Affairs, and the Office of Disabilities and Community Services. Broad input on this report was received from consumers, advocates, people with disabilities, providers, and other state agencies. People use a variety of...
- White papers 2003-12-01
- WTO Agriculture Negotiations: Lineup Of Positions
- The informal negotiations on domestic supports continued in 23rd September with Harbinson as Chair in spite of his new position as WTO Secretariat Staff. Though some countries have silently raised concerns to the new DG, no country has officially taken up this issue as a violation of existing WTO rules....
- White papers 2002-10-01
- A New Puppy for the White House
- Go on, I bet you said "Ah" when Barack Obama announced in his victory speech that his daughters would be rewarded with a new puppy for all their support and understanding. It was a lovely gesture, made all the more so by being announced so publicly. ...
- Blog posts 2008-11-06
Additional Resources
- Strategies for Success With Online Customer Support
- The Web presents a tremendous opportunity to provide companies with an effective and efficient online customer support channel. This article is based on Vividence Research Report reveals that, by and large, companies are failing to meet Web site visitors' expectations around customer support. It explains with a hypothetical customer support...
- White papers 2002-10-30
- Get Ready For Paid Windows XP Support
- Still using an older version of Windows or Office? You might want to start planning now for alternative support options, or upgrade to a newer version. That's because your free support is about to expire. On April 14 -- that's tomorrow -- Microsoft...
- Blog posts 2009-04-13
- DTN News: AgustaWestland Awarded Apache Integrated Operational Support Contract - Delivering Cost and Capability Benefits
- DTN News: AgustaWestland Awarded Apache Integrated Operational Support Contract - Delivering Cost and Capability Benefits *Source: DTN News / AgustaWestland NSI News Source Info LONDON, UK - October 7, 2009: AgustaWestland, a Finmeccanica company is pleased to announce the award of the Apache Integrated Operational Support IOS...
- News items 2009-10-06
- Apple's Boot Camp will not support Windows 7 on some 2006 Macs
- By Prince McLeanPublished: 08:00 PM EST In a memo to retail partners, Apple has announced that it will deliver support for Windows 7 in Mac OS X Snow Leopard's Boot Camp utility by the end of the year via a software update, but exclude support for some Macs sold in...
- News items 2009-10-22
- Lessons in Customer Support
- A few days ago, I wrote a post titled, Caught in a Geek's Gravitational Field. The truly unimportant post just outlined the geeky stuff that I have been working on and the fact that the mess I have been making has gotten me into an infinite loop of debugging,...
- Blog posts 2007-02-06
- DTN News: Typhoon Availability Contract To Support Royal Saudi Air Force Operations
- DTN News: Typhoon Availability Contract To Support Royal Saudi Air Force Operations *Source: DTN News / BAE Systems NSI News Source Info RIYADH, Saudi Arabia - October 15, 2009: The Royal Saudi Air Force has commenced flying operations following the delivery of the first 4 of...
- News items 2009-10-15
- DTN News: Oshkosh Corporation Awarded Contracts To Support M-ATVs In Afghanistan
- DTN News: Oshkosh Corporation Awarded Contracts To Support M-ATVs In Afghanistan *Source: DTN News / Oshkosh Corporation NSI News Source Info OSHKOSH, Wis. - October 30, 2009: Oshkosh Corporation (NYSE:OSK), announced today that through its Defense division, it has received two contracts valued at more than...
- News items 2009-10-29
- Adobe abandons CS3 legacy support for Apple's Snow Leopard
- By Neil HughesPublished: 09:10 AM EST Adobe announced this week that it has not tested and will not support its Creative Suite 3 line of products, including Photoshop CS3, on Apple's new Snow Leopard operating system.John Nack, the principal product manager for Photoshop at Adobe, announced on his official blog...
- News items 2009-08-26
- Support.com's eSupport Solution Chosen by Premio Computer for Expanded Automated Support and Support Portal Offerings
- Business Editors & High-Tech Writers REDWOOD CITY, Calif.--BUSINESS WIRE--Jan. 18, 2000 Premio Computer to Leverage Support.com's Internet Support Infrastructure into Key Strategic Advantage Support.com, a market-leading supplier of eSupport solutions, announced today that Premio Computer, Inc. has selected Support.com's Internet Support Infrastructure to power its new...
- Research articles 2000-01-18
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