BNET Industries

Market Cap:$101.5M
Last Fiscal Year Sales:$48.8M
  • Public
  • US
Dow Jones Description

Automation Software

Chief Executive OfficerJosh Pickus
Number of Employees 272
Contact Information

575 Broadway St

Redwood City, California 94063

www.supportsoft...

1 650 233 4539

NAICS Code Data Processing, Hosting, and Related Services: 518210

Recent Events

  • Consona acquires enterprise software assets of SupportSoft

    6/24/09 - Merger / Acquisition - View Story

  • SupportSoft sprt Tops Q1 View By 2c

    4/29/09 - Financial Announcement - View Story

  • US SupportSoft sells enterprise business to Consona for USD20m

    4/10/09 - Merger / Acquisition - View Story

  • Indianapolis Tech Firm Announces $20 Million Acquisition

    4/07/09 - Merger / Acquisition - View Story

  • Consona to acquire SupportSoft's enterprise business

    4/06/09 - Merger / Acquisition - View Story

  • SupportSoft Anticipates First Quarter 2009 Revenue Will Exceed Expectations

    4/06/09 - Financial Announcement - View Story

  • SupportSoft: SupportSoft Anticipates First Quarter 2009 Revenue Will Exceed Expectations

    4/06/09 - Licensing / Contract - View Story

  • Owners Research Group Announces Initiation of Investor Consensus

    3/31/09 - Bond / Stock Rating - View Story

  • Philippine Telco Picks SupportSoft for Customer Care

    3/30/09 - Licensing / Contract - View Story

  • SupportSoft, Fox Mobile and Oracle, Amdocs Expansion

    2/27/09 - Product Announcement - View Story

  • SupportSoft Reports Fourth Quarter and Fiscal Year 2008 Financial Results

    2/11/09 - Financial Announcement - View Story

News & Analysis

supportsoft - All News and Analysis

Decision Makers

Name (plus bio) Position
Josh Pickus Chief Executive Officer
Anthony Rodio Chief Marketing Officer
Ken Owyang Chief Financial Officer
Scott W. Dale CTO
Chris Grejtak Senior Vice President, Marketing
David Temlak Senior Vice President Customer Service
John Van Siclen Senior Vice President, Worldwide Field Operations
Michael J. Sayer Senior Vice President, Sales, Worldwide
Robert C. Barnum Senior Vice President, Global Services
Anne-Marie Eileraas Vice President
Ashok Waran Vice President, Engineering & Services, SupportSoft India
Cadir Lee Vice President, Engineering
Colin Pittham Vice President, Sales, Europe, Middle East & Africa
David Kimball Vice President, Sales, Americas
Frank Kovacs Vice President, Strategic Software Sales, Worldwide
Jeffrey Jarvis Vice President, Services, Global
Kim Sawyers Vice President, Network Services
Lucille K. Hoger Vice President
Monica Gallinardi Vice President
Patricia Wilbur Vice President, HR
Steven Sovik Vice President, Enterprise Software Sales, N America
J Martin O'Malley Managing Director, Wealth and Tax Advisory Service
Greg Fisher Manager, Product Marketing
Pim Deenekamp Project Manager
Sarbanes Rule Controller
Claude M. Leglise Director
Norman Fogelsong Venture Investor

Board of Directors

Name (plus bio) Position
Calude M. Leglise Board of Directors
Dick Williams Board of Directors
Edward S. Russell Board of Directors
James Thanos Board of Directors
Joshua Pickus Board of Directors
Kevin C Eichler Board of Directors
Manuel Diaz Board of Directors

Mr. Pickus joined SupportSoft as President and Chief Executive Officer and a member of the Board in April 2006. Mr. Pickus served as senior vice president and general manger of the Clarity Division of Computer Associates, an IT management software company, from August 2005 until April 2006. From November 1999 until August 2005, Mr. Pickus served in a number of executive positions at Niku Corporation, an IT governance software company, including president and chief executive officer from November 2002 until August 2005, chief financial officer, from April 2001 to October 2002, and president of vertical markets from November 1999 to March 2001. Mr. Pickus also serves on the Board of DemandTec, Inc., an on-demand software company focused on price optimization for retailers and consumer packaged goods companies. Mr. Pickus holds a Bachelor of Arts from Princeton University and a Juris Doctor from University of Chicago School of Law.

Organization Position Status
SupportSoft, Inc. Chief Executive Officer Current
SupportSoft, Inc. President Current
Core Networks, Inc. President and Chief Executive Officer Current
Demandtec, Inc. Board of Directors Current
Core Networks, Inc. Board of Directors Current
Niku Corporation Chief Executive Officer Former
Niku Corporation President Former
Niku Corporation Chief Financial Officer Former
Niku Corporation Senior Vice President Former
SupportSoft, Inc. Senior Vice President and General Manager Former
Computer Associates, Inc. Senior Vice President Former
Computer Associates, Inc. General Manager Former
Venture Law Group Partner Former
Niku Corporation Chairman of the Board Former
The University of Chicago Law School J.D. Former
University of Chicago J.D. Former
Princeton University A.B. In Public and International Affairs Former
Princeton University Degrees Former
Organization Position Status
Intelligent Var Group Chief Marketing Officer Current
SupportSoft, Inc. Chief Marketing Officer Current
Core Networks, Inc. Vice President of Product Management Current
Stubhub, Inc. Vice President of Marketing Former
Washington University M.B.A. Former
Portland State University M.S. In Economics Former
Washington University B.S. Former
Portland State University B.S. Former
University of Oregon B.S.B.A. Former
Organization Position Status
SupportSoft, Inc. Chief Financial Officer Current
Intelligent Var Group Chief Financial Officer Current
SupportSoft, Inc. Vice President of Finance Current
San Francisco State University B.A. In Business Administration and Accounting Former
Organization Position Status
SupportSoft, Inc. CTO Current
Organization Position Status
Core Networks, Inc. Senior Vice President, Marketing and Corporate Development, Chief Marketing Officer Current
SupportSoft, Inc. Senior Vice President, Marketing Current
BroadVision, Inc. Chief Marketing Officer Former
Brio Technology, Inc. Executive Vice President of Marketing Former
Portal Software, Inc. Senior Vice President of Worldwide Marketing Former
Middlebury College B.A. In Sociology Former

David Temlak has served as Senior Vice President Customer Service since joining SupportSoft in 2006. Temlak is responsible for the SupportSoft Expert Center, which delivers technology support services to consumers based on the SupportSoft technology platform. Prior to SupportSoft, Temlak served as the senior vice president of customer care at Time Warner Cable, the nation's second largest cable company. At Time Warner Cable, he was responsible for supporting over 14 million customers by guiding its Corporate Customer Care operations that helped service all TWC product lines, including Road Runner, the highly successful High Speed Internet Service Provider offering. Prior to Time Warner Cable, Temlak held customer care management positions at Continental Cablevision, Banyan Systems and Connolly Data Systems.

Organization Position Status
SupportSoft, Inc. Senior Vice President Customer Service Current
Road Runner Corp. Former
Continental Cablevision Former
Banyan Systems Former
Organization Position Status
SupportSoft, Inc. Senior Vice President, Worldwide Field Operations Current

Mr. Sayer joined SupportSoft in May 2006. He was previously with Computer Associates, where he led worldwide sales for its IT Governance solution. Prior to Computer Associates, Mr. Sayer led worldwide sales for Niku, which was acquired by Computer Associates in 2005. Mr. Sayer's experience includes establishing the direct sales organization and indirect channels for Remedy Corporation in EMEA. Mr. Sayer has also led sales organizations for several other software companies and served as the chief executive of a venture capital-backed customer relationship management company. Mr. Sayer holds a B.S. in Industrial Engineering from the University of Herfordshire in the U.K.

Organization Position Status
SupportSoft, Inc. Senior Vice President, Sales, Worldwide Current
Organization Position Status
Core Networks, Inc. Senior Vice President, Global Services and Customer Support Current
Psvillage Inc. Senior Vice President of Global Services and Customer Support at Supportsoft Current
SupportSoft, Inc. Senior Vice President, Global Services Current
Psvillage Inc. Board of Directors Current
University of Nevada, Las Vegas B.S. In Management Information Systems Former
San Francisco State University M.B.A. In International Business Former

Anne-Marie Eileraas joined SupportSoft from Intuit, where she served as the lead lawyer for its small business division. Previously, Ms. Eileraas was vice president and general counsel for Honeywell International's Process Solutions business, a licensing attorney at Wind River Systems, and a litigation partner at Howard Rice, a San Francisco law firm. She is a University of Chicago law school graduate and holds an architecture degree from Yale University.

Organization Position Status
SupportSoft, Inc. Vice President Current
SupportSoft, Inc. General Counsel Current
Mexican Heritage Plaza Secretary Current
Organization Position Status
SupportSoft, Inc. Vice President, Engineering & Services, SupportSoft India Current
Organization Position Status
SupportSoft, Inc. Vice President, Engineering Current
Hewlett-Packard Company software consultant Former
Stanford University B.A. in music Former
Organization Position Status
SupportSoft, Inc. Vice President, Sales, Europe, Middle East & Africa Current
Organization Position Status
SupportSoft, Inc. Vice President, Sales, Americas Current

Mr. Kovacs has more than 20 years of experience in the software industry and joins MSC.Software from SupportSoft, where he served as vice president of strategic sales and strategic partner development. Prior to SupportSoft, Mr. Kovacs held executive positions at Portal Software, including vice president of the IBM global strategic alliance, vice president and general manager of Australia and New Zealand, and vice president of corporate communications. Mr. Kovacs was the vice president of strategic alliances at EDS PLM Solutions and also held several executive positions at SDRC prior to its acquisition by EDS in 2001, including vice president of strategic business alliances, vice president of marketing, and vice president of sales and marketing of Asia Pacific. Prior to SDRC, Mr. Kovacs was director of corporate accounts for BasicComputer, a key IBM business partner.

Organization Position Status
MSC Software Corporation Vice President, Strategic Alliances Current
SupportSoft, Inc. Vice President, Strategic Software Sales, Worldwide Current
SupportSoft, Inc. vice president of strategic sales and strategic partner Former
Organization Position Status
SupportSoft, Inc. Vice President, Services, Global Current
Organization Position Status
SupportSoft, Inc. Vice President, Network Services Current
Organization Position Status
SupportSoft, Inc. Vice President Current
Organization Position Status
SupportSoft, Inc. Vice President Current
Organization Position Status
SupportSoft, Inc. Vice President, HR Current
Organization Position Status
SupportSoft, Inc. Vice President, Enterprise Software Sales, N America Current
Organization Position Status
SupportSoft, Inc. Managing Director, Wealth and Tax Advisory Service Current
Organization Position Status
SupportSoft, Inc. Manager, Product Marketing Current
Organization Position Status
SupportSoft, Inc. Project Manager Current
Organization Position Status
SupportSoft, Inc. Controller Current
Organization Position Status
SupportSoft, Inc. Board of Directors Current
Organization Position Status
Wi Harper Managing Director Current
SupportSoft, Inc. Director Current
SupportSoft, Inc. Board of Directors Current
Intel Capital Vice President Former
Intel Corporation Executive Former
Stanford University MBA Former
Organization Position Status
SupportSoft, Inc. Board of Directors Current
Digital Research Incorporated CEO Former
Wily Technology, Inc. CEO Former
Digital Research Incorporated president Former
Wily Technology, Inc. President Former
Stokes Restaurant & Bar owner Former
Dartmouth College bachelor's degree Former
Organization Position Status
SupportSoft, Inc. Board of Directors Current
Diamondhead Ventures general partner Former
Buy.com Inc. Director Former
Carnegie Mellon University B.S. in computer science Former

Jim has 20 years of experience at the senior management level in enterprise software companies covering such areas of responsibility as Sales, Marketing, Professional Services, Customer Support, Business Development, and Alliances. Jim was most recently Executive Vice President and General Manager of Worldwide Field Operations at Broadvision. From the beginning of 1998 through 2000 revenues grew from $27 million to $414 million. Jim's area of responsibility grew during that time period from less than 50 people to approximately 1000 people. Prior to Broadvision, Jim was Senior Vice President of Worldwide Sales at Aurum Software, a leader in sales force automation business solutions. He played a role in leading Aurum to profitability and then going public before being acquired by Baan. Revenue grew from $6M to $74M during Jim's tenure at Aurum. Before joining Aurum in 1995, Thanos served as Vice President of Sales at Harvest Software. Prior to Harvest Software, he was Vice President of Sales Operations and Professional Services at Metaphor, Inc., a pioneer in business decision support systems, where he grew annual sales to $37 million before the company was acquired by IBM. Before Metaphor, Jim worked as Executive Vice President of Worldwide Field Operations at Informix, where he was responsible for expanding the company's revenues from $24M in 1987 to $103M in 1988. Jim was also the VP responsible for sales, marketing, and professional services at Dunn and Bradstreet Computing Services. Jim has a BA in Behavioral Sciences from the Johns Hopkins University in Baltimore, Maryland.

Organization Position Status
Selectica, Inc. Director and Co-Chairman Current
Pilot Software, Inc. Current
Corticon Technologies, Inc. Board of Directors Current
ClickSoftware, Inc. Board of Directors Current
SupportSoft, Inc. Board of Directors Current
Informix Executive Vice President of Worldwide Field Operations Former
BroadVision, Inc. Executive Vice President Former
Metaphor, Inc. Vice President of Sales Operations and Professional Services Former
BroadVision, Inc. General Manager Former
Selectica, Inc. Board of Directors Former
The Johns Hopkins University BA In Behavioral Sciences Former
Organization Position Status
SupportSoft, Inc. Board of Directors Current
SupportSoft, Inc. President & CEO Former
Organization Position Status
Credence Systems Corp. Chief Financial Officer Current
Magma Design Automation Inc. Executive Vice President, Operations and Cfo of Markettools Current
Knights Technology Incorporated Chair Current
Ultra Clean Technology Chairman Current
Knights Technology Incorporated Director Current
Ultra Clean Technology Director Current
Blast Create Sa Board of Directors Current
SupportSoft, Inc. Board of Directors Current
Magma Design Automation Inc. Board of Directors Current
Ultraclean Director Current
MIPS Technologies, Inc. Chief Financial Officer Former
MarketTools, Inc. Chief Financial Officer Former
MarketTools, Inc. Executive Vice President of Operations Former
MIPS Technologies, Inc. Vice President Former
St. John's University Bachelor of Science Degree In Accounting Former
Organization Position Status
SupportSoft, Inc. Board of Directors Current
Hewlett-Packard Company Former
University of Cincinnati masters degree in solid, state physics Former
University of Havana B.S. in electrical engineering Former
Organization Position Status
International Venture Partners, Inc. General Partner Current
Cortina Systems Corporation Board of Directors Current
Genentech, Inc. Venture Investor Current
Verisity, Ltd. Venture Investor Current
Aspect Software, Inc. Investor Current
3Com Corporation Venture Investor Current
Cypress Semiconductor Corporation Venture Investor Current
Silicon Graphics, Inc. Venture Investor Current
Artisan Components, Inc. Investor Current
WebEx Communications, Inc. Venture Investor Current
MIPS Technologies, Inc. Venture Investor Current
LSI Corporation Venture Investor Current
Applied Biosystems Group Venture Investor Current
Dust Networks Venture Investor Current
Linear Technology Corp. Venture Investor Current
SupportSoft, Inc. Venture Investor Current
Concur Technologies, Inc. Investor Current
Compaq Computers Investor Current
Websense Inc. Investor Current
Lam Research Corporation Investor Current
Polycom, Inc. Investor Current
Motion Computing, Inc. Investor Current
@Road, Inc. Venture Investor Current
Amgen Inc. Venture Investor Current
Quantum Corporation Venture Investor Current
Digital River, Inc. Venture Investor Current
Institutional Venture Partners General Partner Former
Hewlett-Packard Company computer programmer Former
McKinsey & Company, Inc. management consultant Former
Stanford University Board Member Former
Harvard Law School J.D Former
Harvard Business School M.B.A Former
Stanford University B.S. degree in Management Science & Engineering Former

Executive News

  • SupportSoft Completes Sale of Enterprise Business

    Reuters - 6/23/09 - View Story

  • SupportSoft Completes Sale of Enterprise Business

    Market Wire via MSN Money - 6/23/09 - View Story

  • GreenRoad Names Ken Owyang Chief Financial Officer

    World Energy Source - 6/22/09 - View Story

  • GreenRoad names Ken Owyang CFO

    Biz Journals - 6/22/09 - View Story

  • GreenRoad Names Ken Owyang Chief Financial Officer

    Forbes.com - 6/22/09 - View Story

  • GreenRoad names Ken Owyang CFO

    Silicon Valley/San Jose Business Journal - 6/22/09 - View Story

  • support.com to Laid-Off Journalists: "We've Got Your Back"

    Market Wire via MSN Money - 6/16/09 - View Story

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     SPRT $2.16 -0.11 (-4.85% )
Average Volume 131,463
Shares Outstanding 46.55M
Market Cap 100.6M
Year High 3.9
Year Low 1.55
Earnings Per Share N/A
P/E Ratio -
Dividend N/A
Yield N/A
Glass Door

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