<![CDATA[surprise Resources | BNET]]> en-us <![CDATA[Best and Worst Airport On-Time Percentages in January]]> Fri, 13 Mar 2009 13:51:28 -0700 <![CDATA[Calculated Risk: Good Surprise, Bad Surprise: The Law Of Unintended Consequences]]> Tue, 01 Jan 2008 00:00:00 -0800 <![CDATA[When They Do Not Laugh - What Do You Do?]]> Tue, 01 Jan 2008 00:00:00 -0800