BNET Industries
Last Fiscal Year Sales:$37.5M
- Private
- US
Dow Jones Description
Talisma is a leading provider of Customer Interaction Management (CIM) software solutions that enable businesses to deliver a truly exceptional online customer experience. Talisma solutions improve customer satisfaction by integrating the power of email, phone, chat, and Web self-service with a robust and mature CIM Web services platform, comprehensive analytics, and a system-wide knowledge base. Incorporated in 1999, Talisma is based in Bellevue, Washington with offices located across Asia, Europe, and North America. Since its incorporation, Talisma has obtained an impressive global customer base across a variety of industries, including call center, telecommunications, distribution, education, financial services, government, healthcare, high-tech, fitness, hospitality, travel, legal, eCommerce, manufacturing, media, retail, service and support, transportation, and utilities. Talisma's technologies create an infrastructure that has proven to raise efficiencies and increase customer satisfaction. Talisma delivers measurable ROI and enhanced service in a fraction of the time and cost normally experienced with alternative vendors. Highly-skilled service experts deliver cost-effective outsourced hosting, rapid onsite deployments, professional services, and lower-cost customization.
Number of Employees 174
Contact Information
411 108th Ave NE Ste 900
Bellevue, Washington 98004
(425) 688-3800
Peer Companies
NAICS Code Software Reproducing: 334611
News & Analysis
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talisma corp. and web - All News and Analysis
Simplicity: The Key to Web Self-Service Success
Four Key Considerations to Improve Web Self-Service EffectivenessIt is a common assumption that effective Web Self-Service implementations are very complex."Our company's collective experiences, growing content resources, and extensive processes possibly require an elaborate, robust system. " As a result, workflowsand taxonomies are over-engineered, expectations skyrocket, and the user experience is...
Isilon Systems Boosts Web Self Service by deploying Talisma's Knowledgebase™ via Salesforce.com's AppExchange
SAN FRANCISCO -- Talisma delivers powerful AppExchange-certified knowledge management and Web self-service tools for customers on the salesforce.com AppExchange
Talisma® Announces Talisma Professional Edition; Providing Small and Mid-sized Organizations On-Demand or Onsite Web Self Service, Email, Chat, and Telephony for Improved Customer Communications
BELLEVUE, Wash. -- Talisma Corporation (www.talisma.com), the leading provider of customer interaction management solutions, today announced the immediate availability of Talisma Professional Edition for small and mid-sized companies and departments within large enterprises. Leveraging the highly cost-effective Internet medium, Talisma's new, easy to use applications offer single or multiple online...
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