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- Improving Customer Service on the Phone
- A customer's first contact with an organization is often by telephone. That's why it's helpful to periodically evaluate how your organization receives and manages phone contact and identify opportunities to improve the quality and accuracy of communications.What You Need to KnowInteractive Voice Response IVR and similar services appear impersonal. Isn't...
- Articles 2007-05-08
- Turn Your Phone into a Scanner, Faxer, and Filer
- If youve got a cameraphone with more than one megapixel resolution, then you can take advantage of a cool free service called scanR. It lets you take photos of whiteboards, business cards, and documents and upload them via email to its website, where it...
- Blog posts 2007-04-18
- Getting the Most from Response Mechanisms
- Response or reply mechanisms make it easier for prospects to get information about a product or service, place orders, and respond to offers. A response mechanism is a call to action that moves the prospect toward making the purchase. Consumers feel comfortable with a reply mechanism because it allows more...
- Articles 2007-02-15
- Voice 2.0 â€" Fuggetaboutit!
- There isn’t gonna be a new killer voice application! Old friends from my VoIP days aren’t gonna believe it’s me saying that but with lots of hindsight it’s the truth. New phones? Yes! Different pricing? Yes! New features? Sure. Major new...
- Blog posts 2007-02-04
- Make Yourself Cheap
- Just learned a new way to make myself cheap to call – especially from Western Europe where two of our children happen to live but also from the US. A Fractals of Change reader sent me a link to an article by David Pogue in the NYTimes “Overseas...
- Blog posts 2007-02-01
Additional Resources
- Interviewing Over the Telephone
- Many hiring managers conduct telephone interviews in the early stages of the recruiting process because it can be a cost- and time-efficient way to narrow down a list of candidates. This method of interviewing also offers valuable insight for positions that require phone communication skills.Managers generally conduct face-to-face interviews before...
- Articles 2007-10-16
- Cox Digital Telephone Receives J.D. Power and Associates' Highest Honor in Local and Bundled Long Distance Telephone Customer Satisfaction
- ATLANTA -- Headline of release should read: Cox Digital Telephone Receives J.D. Power and Associates' Highest Honor in Local and Bundled Long Distance Telephone Customer Satisfaction Corrected sentence goes here (sted Cox Digital Telephone Receives J.D. Power and Associates' Highest Honor in Local Telephone Customer Satisfaction). The corrected release...
- Research articles 2004-07-21
- Improving Telephone Selling Techniques
- A telephone can be a powerful sales tool in the right hands. It can be used to generate leads, qualify prospects, and support the field sales force. To be effective, it's essential to prepare for the call, target the right prospects, and plan a structured but flexible script. What...
- Articles 2007-11-21
- MOBILE TELEPHONE IMPROVES SIEMENS' PERFORMANCE IN COLOMBIA
- The PCS telephone operation of Colombia Movil-OLA and the development of many projects by the mobile telephone operators in the domestic market have been improving the performance of the German Siemens in the country. Mobile telephone accounts for 30 perThe PCS telephone operation of Colombia Movil-OLA and the development...
- Research articles 2004-07-07
- Cox Communications Turns on Digital Telephone Service in Tulsa; Upcoming Market Launches Include Baton Rouge, West Texas and Southwest Louisiana
- ATLANTA -- Cox Communications Inc.(NYSE: COX), the nation's leading cable telephone provider, today announced the availability of Cox Digital Telephone in Tulsa, Okla., for local and long-distance telephone service. Tulsa marks the 14th telephone market for Cox and the second market in which Cox has deployed Voice over Internet Protocol...
- Research articles 2004-10-04
- Independent telcos moving quickly to provide video services. (telephone companies planning interactive services) (Cover Story)
- The RBOCs are not the only telephone companies offering commercial video services to residential customers. GTE, Southern New England Telephone and Rochester Telephone are leading the way among the independent phone companies, staking their claim The RBOCs are not the only telephone...
- Research articles 1994-05-02
- Southwestern Bell to Oppose AT&T Bid for Texas Local Telephone Service.(Originated from Austin American-Statesman, Texas)
- Mar. 1--AT&T, the nation's largest telephone company, challenged Southwestern Bell Telephone Co. on Thursday in seeking to provide local telephone service in Texas and four other states. Mar. 1--AT&T, the nation's largest telephone company, challenged Southwestern Bell Telephone Co. on Thursday in seeking to provide...
- Research articles 1996-03-01
- Brazil: Philips launches Aeon telephone.
- PCC Philips Consumer Communications, that ended a joint venture with Lucent Technologies in mobile telephone, decided to set up a telephone equipment plant and is launching in Brazil the Aeon telephone model, imported from Mexico. PCC wants to de PCC Philips Consumer Communications, that...
- Research articles 1999-06-04
- COLOMBIA: MOBILE TELEPHONE IMPROVES SIEMENS' PERFORMANCE IN COLOMBIA.(Brief Article)
- The PCS telephone operation of Colombia Movil-OLA and the development of many projects by the mobile telephone operators in the domestic market have been improving the performance of the German Siemens in the country. Mobile telephone accounts for 3 The PCS telephone operation of Colombia...
- Research articles 2004-07-07
- TELEPHONE
- TELECOMMUNICATIONS TELEPHONE Sections within this essay: Background Federal Regulation of Telephone Companies and Telephone Services The Communications Act of 1934 Recent Amendments to the Communications Act of 1934 State Regulation of Telephone Companies and Telephone Services Additional Resources A "telephone" is an apparatus for the transmission of...
- Research articles 2005-10-25
- Mickey Mantle's Goes to Bat for Habitat for Humanity; Signs up with New Rochelle Telephone
- Business Editors WHITE PLAINS, N.Y.--BUSINESS WIRE--May 21, 2004 New Rochelle Telephone, a provider of local and long distance telephone service, announced today that Mickey Mantle's Restaurant has signed up for local and long distance phone services under New Rochelle Telephone's "Use your Phone to Build a Home" program....
- Research articles 2004-05-21
- New Rochelle Telephone to Offer Exceptional Savings on Telephone Service and Dish Network Satellite Service
- Business Editors/Telecommunications Writers WHITE PLAINS, N.Y.--BUSINESS WIRE--June 14, 2004 New Rochelle Telephone, a provider of local and long distance telephone service, announced today that it has teamed up with Gatewood Group Ltd. to offer New Rochelle Telephone customers Dish Network's America's Top 60 satellite television package for a...
- Research articles 2004-06-14
- Have a PhD in Telephone Procrastination?
- Article assesses about the job of telephone procrastination. People in telephone-dependent job titles know they should pick up the telephone more often. A telephone-dependent job title does not make a person a telemarketer. Not one of prospects works in a business where salespersons are not making telephone calls. When the...
- White papers 2003-01-01
- Satellite Rural Telephone Network Design: A Methodology for Performance Optimization
- Rural telephony has historically been a recurring subject of concern for most large developing countries. It is generally considered that rural telephone users do not generate the same level of telephone traffic and, thus, revenue as urban users, lowering the incentives to invest in rural telecommunications. The financial implications of...
- White papers 2000-09-28
- FCC says no to MCI. (Federal Communications Commission's Common Carrier Bureau rejects petition from MCI Communications Corp. to block Rochester Telephone's video dialtone trial) (Brief Article)
- The FCC Common Carrier Bureau has rejected MCl's petition to block Rochester Telephone's video dialtone trial. The FCC said Rochester Telephone's proposed tariff "is ... The FCC Common Carrier Bureau has rejected MCl's petition to block Rochester Telephone's video dialtone trial. The FCC said...
- Research articles 1994-07-11
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