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- Build Sustainable Quality Into Your Telephone Call Center
- High turnover is a fact of life in telephone call centers, so most quality initiatives have short life spans. New people arrive, and the culture of call quality begins to slip. But it is possible to implement long-term programs that build sustainable quality into your telephone call center. So this...
- White papers 2003-01-01
Additional Resources
- Senator Pessimistic over Williamsport, Pa., AT&T Call Center Future.(Knight Ridder/Tribune Business News)
- Jan. 29--WILLIAMSPORT -- A state senator says he believes it is just a matter of time before AT&T closes its telephone call center here. Jan. 29--WILLIAMSPORT -- A state senator says he believes it is just a matter of time before AT&T closes its...
- Research articles 2000-01-31
- Greyhound Bus Line Closes Omaha, Neb., Call Center.
- By Virgil Larson, Omaha World-Herald, Neb. Knight Ridder/Tribune Business News Oct. 7--Greyhound Lines Inc. will close an Omaha telephone call center in January, ending 150 jobs. The call center sells bus tickets and provides customer information. Lynn...
- Research articles 2003-10-07
- Beloit, Wis., telemarketer to shut down call center with 135 jobs.
- By Jason Stein, The Wisconsin State Journal Knight Ridder/Tribune Business News Oct. 6--A Beloit call center will shut down next month, company officials said Tuesday. The move could cut 135 jobs. Roy Prasad, vice president of human resources for Teleperformance ...
- Research articles 2004-10-06
- Sprint Plans Telephone Call Center for Lawrence, Kan., Mall.(Originated from Journal-World, Lawrence, Kan.)
- LAWRENCE, Kan.--Feb. 4--Remodeling construction is expected to begin today for a new Sprint TELECENTERs Inc. call center at Lawrence's downtown mall. LAWRENCE, Kan.--Feb. 4--Remodeling construction is expected to begin today for a new Sprint TELECENTERs Inc. call center at Lawrence's...
- Research articles 1997-02-04
- Atmos Energy Corporation to Acquire Operation of Waco, Texas, Call Center
- DALLAS -- Atmos Energy Corporation (NYSE:ATO), the country's largest natural-gas-only utility, said today it has entered into an agreement, which is subject to the satisfaction of certain conditions, to acquire the operation of a Waco, Texas, telephone call center.
- Research articles 2004-11-10
- Jobless Las Vegas, N.M., Residents Eagerly Await Opening of Call Center.(Knight Ridder/Tribune Business News)
- Sep. 12--LAS VEGAS, N.M.--Residents in this chronically underemployed community are eagerly awaiting the scheduled opening next month of a telephone call center that will employ 400 people. A Minneapolis company called The Connection has received millions in state and federal training money to open...
- Research articles 2000-09-12
- Brazil: Embratel to focus on cellular phone and call center.
- Embratel will focus on cellular telephone communications (3G) and call centers in the future so as to grow its telecoms business. The company'sbranch Brasil Center will provide call center services to third parties. It has call centers in Juiz de For Embratel will focus on cellular...
- Research articles 2000-04-27
- Xerox Corp. (In the News: St. Petersburg).(to close call center)(Brief Article)
- Struggling Xerox Corp. is closing its St. Petersburg call center this month. The TeleWeb center handled telephone and internet ... Struggling Xerox Corp. is closing its St. Petersburg call center this month. The TeleWeb center handled telephone and internet sales for Xerox equipment and supplies. The...
- Research articles 2003-01-01
- Call Center Employees Represented by Nichols Kaster & Anderson Sue Illinois Bell Telephone Company d/b/a AT&T Illinois, SBC Illinois and Ameritech Illinois
- Call center employees represented by Nichols Kaster & Anderson, PLLP filed a wage and hour action against Illinois Bell Telephone Company d/b/a AT&T Illinois, SBC Illinois and Ameritech Illinois on April 1, 2008. The suit was filed in the United States District Court for the Northern...
- Research articles 2008-04-02
- USAA enhances call center through its ACD - United Services Automobile Association - automatic call distribution
- At United Services Automobile Association's (USAA's) call center in San Antonio, Tex., business is riding on customer satisfaction and call center efficiency since 85% of USAA's insurance business is conducted via telephone. Consider this scenario: The telephone rings and the caller on the other end has questions regarding...
- Research articles 1993-07-01
- Call Center Employees Represented by Nichols Kaster & Anderson File Unpaid Wage and Overtime Lawsuit Against Wisconsin Bell Telephone Company d/b/a AT&T Midwest
- Call center employees represented by the law firm of Nichols Kaster & Anderson, PLLP have brought a putative collective action for unpaid wages and overtime against Wisconsin Bell Telephone Company d/b/a AT&T Midwest. The suit was filed in the United States District Court for the Eastern...
- Research articles 2008-04-02
- J.D. Power and Associates Reports: N.E.W. Customer Service Companies Inc. Recognized for Call Center Customer Satisfaction Excellence
- WESTLAKE VILLAGE, Calif. -- N.E.W. Customer Service Companies Inc. NEW has been recognized for call center operation customer satisfaction excellence under the J.D. Power and Associates Certified Call Center ProgramSM. This distinction acknowledges a strong commitment by NEW's call center operation to provide an outstanding customer service experience. NEW's...
- Research articles 2005-03-16
- Baltimore-Based Telephone Service Firm Opens August, Ga., Call Center.
- Knight Ridder/Tribune Business News Sep. 16 -- One of the country's largest telephone-based service companies announced Wednesday it would open a call center in Augusta that will eventually employ more than 500 people. SITEL Corp. of Baltimore said it plans to convert...
- Research articles 1999-09-15
- United Publications Announces CC News — The Business Newspaper for Call Center and Customer Care Professionals
- YARMOUTH, Maine--BUSINESS WIRE--Sept. 2, 1998-- Business newspaper will target call-center and customer-contact professionals in the $29-billion call center market United Publications announces CC News, the first business newspaper for call center and customer care professionals.Call centers are the point of customer contact, including outbound telephone sales centers where companies call...
- Research articles 1998-09-02
- Primer On Call Center Staffing Methods
- Telephone traffic along with other forms of traffic, such as automobile traffic, share similar characteristics. Traffic may be very busy and have to slow down and wait, or it may be very light with little slowing or blockage. Facilities such as roads, telephone lines, toll booths, service agents, and bank...
- White papers 2003-01-01
- PSI uses technology to keep call-center biz in U.S.(to support different languages)(PSI Call Center)
- Byline: Anjali Fluker PSI Call Center may be a small player in a big field, but that didn't stop Larry Evans from challenging the industry's big players. Evans, president and owner of West Bloomfield Township-based PSI, will have invested about $500,000...
- Research articles 2005-12-19
- Beaumont, Texas, Call Center to Hire About 1,100 Workers.
- By Dan Wallach, The Beaumont Enterprise, Texas Knight Ridder/Tribune Business News Dec. 6--BEAUMONT, Texas--West Corp.'s call center, 4645 Concord Road, plans to hire up to 1,100 people to answer incoming orders from telephone shoppers this month and for an expected increase ...
- Research articles 2002-12-06
- Medical call center begins.(Trinidad & Tobago)(Consolidated Assistance Services for MedStar Health Information services)(Brief Article)
- MEDICAL CALL CENTER BEGINS. Consolidated Assistance Services CAS announced June 2 that it has begun to offer MedStar Health Information services through its call center in Trinidad. In partnership with FONEMED North America, Registered Nurses will offer round-the-clock medical advice and assistance to subscribers in the...
- Research articles 2004-07-01
- Call center increasing staff by 100
- Teleperformance USA is currently increasing staff at its Salt Lake City call center, gearing up for Mother's Day. "We have a few major projects that will see an increase to our call volume for the next several months," said Victoria Hinojosa, head recruiter for Teleperformance USA. The company is looking...
- Research articles 2004-02-16
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