Customer service is an important aspect of business as it can bring customers back again and again or send them and their friends away. By combining customer service, marketing and quality, you can build good relationships with your customers that will last beyond a single sale. Once you have customers,...
Challenges abound in the highly complex virtual world transactions where open technical standards are key if its business benefits are to be realised. Asia's virtual world platform operators are seen to be playing a central role here. In most cases, virtual world currencies are governed and regulated only by the...
Many of this year's CIO 100 honorees cited sourcing choices as part of their overall portfolio of resourceful practices. Some employ traditional infrastructure outsourcing while others send application development work as far away as China. Some are bringing IT work back in-house, while others are turning to ASPs. Most are...
It has been observed that the current economic slowdown has sent many companies into a tailspin as they look for ways to cut costs and improve productivity without increasing resources. It is during times such as these that marketplace conditions offer the perfect opportunity for companies to affect business change...
Google Health has launched for the masses, but watch those terms of usage closely. Google Health, which is expected to officially launch at a Google event today (see Google Webcast, Techmeme and Google Blogoscoped coverage), is now available to the average bear. Marissa Meyer, VP search products...
For years, automotive suppliers have worked hard to increase efficiency, and they've had considerable success with those efforts - but the pressure to cut costs continues without letup. At the same time, suppliers need to deliver more to original equipment manufacturers OEMs in terms of service, quality, and the ability...
Helpareporter.com HARO is a wonderful new free service that collects queries from reporters seeking sources and passes them along to PR pros. But it hit a speed bump yesterday that could ultimately doom the service. Turns out one of the subscribers was republishing the emails from HARO...
From the executive summary: ‘It has been widely observed that salespeople are most demanding in the company, especially in terms of service and support that can affect their credibility. Their results are generally known throughout the organization and their egos can rise and fall with every order. Whether managing up...
The headline of this post is true and the fact is significant; but the implications are less than they might be. The terms of service for Verizon Wireless Data Service aka EVDO do NOT forbid its use for VoIP even though they used to. ...
Tethering is the process of connecting your cell phone -- usually via cable or Bluetooth -- to your notebook so that it the phone can serve as a wireless modem. Lots of phones can do this (I've had great success with my Verizon LG enV), but the iPhone isn't one...
Third party logistics provider’s struggle with customer demands to continuously create value. This question was brought up to a group of 3PL providers to find out how they validate their value proposition in today's environment, and how they plan to serve one looking forward. Uncharacteristically sluggish growth in the 3PL...
In days past, contingency planning was generally left to the laboratory operator or the hospital risk management group, to assess products, processes, procedures and protocols. Depending upon the urgency of the laboratory, specific action plans were installed and others passed by as not being required. For California-based laboratories—especially those hardest...
Google Health and its supporters talk a good game about the lengths the service goes in protecting the privacy of users' health records -- all necessary because the main federal patient-privacy law, the Health Insurance Portability and Accountability Act HIPAA, doesn't apply to online health services of this sort. ...
Over the past week, a battle has been raging inside Mixi, Japan's giant social networking site SNS, over who controls the intellectual property rights of its user-generated content. Mixi has over 13 million users who post on everything from shopping tips and relationship advice to political discussions...
