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The Yankee Group is in the Business Services Industry
Latest News and Analysis
Yankee Group - Software as a Service Dramatically Improves CRM Success
This Yankee Group report uncovers the voice of enterprise users so that companies can buck the CRM failure rate with a clear understanding of how new on-demand services and technologies can overcome user reluctance and ensure sales success.
Leveraging Technology to Effectively Source Communication Services
Developing technologies continue to change the way companies buy and sell products and services. Transaction management systems leverage EDI and XML to move data between corporate systems. Procurement applications automate an ever expanding collection of purchasing processes. Sourcing solutions help companies understand how precious dollars are spent and how to...
Additional Resources
New Study: Service Providers Lack Companywide Definition of Superior Customer Experience
Yankee Group research reveals SPs are investing to improve the customer experience, but challenged by the lack of a common view of customers and inconsistent business processes ST. LOUIS, July 9 /PRNewswire-FirstCall/ -- A new global study of service providers in the wireless, wireline cable and satellite...
Research Firm Yankee Group Underscores Managed Hosting as Route to Eliminating IT Capital Expenses
The Planet Announces White Paper Outlining How Increased Efficiency, Reduced Labor Costs Allow Customers to Focus on Business to Compete More Effectively HOUSTON -- The Planet, the global leader in IT hosting, today announced the availability of a new white paper from the Yankee Group research firm that...
Small Businesses Keep Mobile Workforces Connected with Speakeasy's Find Me/Follow Me Hosted Voice Technology
Speakeasy's Find Me/Follow Me Feature Gives Mobile Employees the Freedom to Work Beyond Traditional Office Buildings SEATTLE -- Speakeasy (www.speakeasy.net), a Best Buy company (NYSE:BBY), is helping small businesses deploy mobile workforces and increase productivity with its Find Me/Follow Me Hosted Voice VoIP technology. The system gives employees,...
Mitel Launches Advanced IP Telephony and Unified Communications Solutions for SMBs
Mitel®, the trusted provider of unified communications solutions for growing businesses, today announced several enhancements to its market leading solutions that drive efficiency and productivity and help small- and medium-sized businesses SMB increase customer satisfaction and grow revenues. As the leader in the fast-growing SMB IP...
Mitel Launches Advanced IP Telephony and Unified Communications Solutions for SMBs
Mitel®, the trusted provider of unified communications solutions for growing businesses, today announced several enhancements to its market leading solutions that drive efficiency and productivity and help small- and medium-sized businesses SMB increase customer satisfaction and grow revenues. As the leader in the fast-growing SMB IP...
Openet to Host Webinar on Moving Beyond Flat Rate Billing
WHO: Mike Manzo, Chief Marketing Officer, Openet and Paul Hughes, Enabling Technologies Service Provider Group, Yankee Group Research Inc.WHAT: Moving Beyond Flat Rate Data Plans, Are You Ready?WHEN: Thursday, June 26, 2008 at 3:00...
WiMAX World 2008 on Track for Record Attendee Growth and Industry Participation
Fifth Annual Event to Focus on Deployment, Enabling Technologies and Demand Generation as WiMAX Adoption Grows BOSTON -- While industry experts predict that 2008 will be a "breakout year" for WiMAX, Trendsmedia, the Events and Publishing Division of Yankee Group, Inc., today announced that this year's WiMAX World...
AT&T BusinessDirect Leads the Pack in Analyst Firm's Review of Customer Portals
AT&T Is the Only Carrier to Receive the Highest Measurement in All Areas Evaluated SAN ANTONIO, June 18 /PRNewswire-FirstCall/ -- AT&T Inc. has announced that for the fourth consecutive year, AT&T BusinessDirectR topped the list of telecom carrier customer Web portals in an annual benchmark study...
Yankee Group and AMRB Partner for Middle East and Northern Africa Region
BOSTON -- Yankee Group, the global connectivity experts, today announced the appointment of AMRB, a Dubai-based market research firm, as their exclusive partner for the Middle East and Northern Africa MENA region. This strategic relationship between Yankee Group and AMRB will bring regionally vital thought leadership and analysis to Yankee...
Lancope to Discuss NetFlow-based Network Behavior Analysis at Yankee Group's Enterprise Executive Summit at NXTcomm08
ATLANTA and LAS VEGAS, June 10 /PRNewswire/ -- NXTcomm08 -- LancopeR, Inc., the provider of the StealthWatchTM System, the most widely used network behavior analysis NBA and response solution, today announced that it will be participating in Yankee Group's roundtable discussion at NXTcomm08, in which several leading industry experts...
Yankee Group Notes Apple's Growth in the Corporate Space
Apple Computer hardware and OS X Leopard is gaining significant momentum among corporate users BOSTON -- Yankee Group today released its results of an independent web-based survey indicating significant, steady and sustained adoption of Mac and OS X Leopard in the enterprise. According to the survey of 700...
NXTcomm08 News Highlights; Experience the Entire Ecosystem of Network-enabled Voice, Video, and Data Technologies, June 16 - 19 in Las Vegas
LAS VEGAS & ARLINGTON, Va. -- NXTcomm08, http://www.nxtcommshow.com/, takes place June 16 - 19, 2008 at the Las Vegas Convention Center in Las Vegas. Recent NXTcomm08 news highlights include: Jun 5, 2008 DELOITTE MOBILE ENTERTAINMENT KEYNOTE AT NXTCOMM TO FEATURE HEAD OF LONG BEACH...
Innovation Reigns Among Comverse's Telecommunication Customers at the Third Annual Comverse Innovation Awards
Five Winners Announced at the 2008 Comverse User Forum in Porto, Portugal WAKEFIELD, Mass. -- Comverse, the world's leading supplier of software and systems enabling network-based multimedia enhanced communication and billing services, today announced the five winners of its Third Annual Innovation Awards, organized in association with independent...
Sony Computer Entertainment America and Sony Computer Entertainment Europe Announce Introduction of Dynamic In-Game Advertising
Advertising Partnership Introduces PS3 as a Dynamic In-Game Ad Platform FOSTER CITY, Calif. and LONDON, June 4 /PRNewswire/ -- Sony Computer Entertainment America SCEA and Sony Computer Entertainment Europe SCEE today announced the introduction of dynamic in-game advertising on PLAYSTATIONR3 (PS3). Marketers interested in placing advertisements...
iXLink® Introduces Price List Distribution Service
Automatic Distribution of Price Lists Simplifies Selling Transactions Between Carriers VIENNA, Va. -- iXLink, a business unit of Telarix, Inc., today announced it has introduced Price List Distribution, an electronic document management service for global service providers that automates the selling process for international wholesale voice. ...
Fujitsu BroadOne™ WX300 Macrocell Base Station Wins Best of WiMAX World EMEA Award for System Design
MUNICH, Germany -- Fujitsu, a leading supplier of IT and wireline/wireless networking solutions, announced today that the Fujitsu BroadOne([TM]) WX300 macrocell base station has received the prestigious System Design Award at WiMAX World EMEA. The annual awards, which are presented in six categories, recognize leaders in the development and deployment...
Yankee Group and TIA Step Forward on Global Stage at ITU TELECOM AFRICA 2008
Yankee Group and the Telecommunications Industry Association TIA strike research and partnership agreement CAIRO, Egypt -- Yankee Group and the Telecommunications Industry Association TIA today announced at ITU TELECOM AFRICA 2008 the start of a formal relationship between the two organizations whereby Yankee Group will provide strategic counsel...
Enkata and Leading Analyst Firm Reveal Contact Center Best Practices for First Contact Resolution
Enkata, a leading provider of performancemanagement software, today announced it is working with Yankee Group toshare best practices for contact center first contact resolution FCR.Through a new whitepaper report and webinar, both titled, "Best Practicesfor Implementing a First Contact Resolution Program in the Contact Center,"Program Manager Ken Landoline presents key...
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The Yankee Group Company Info
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Marketing Research and Public Opinion Polling: 541910
