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12 Resources for

tim tonkin

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Branson Voted Top Dog In Customer Service Poll: Virgin entrepreneur Sir Richard Branson has been voted Britain's best "Ambassador for Customer Service" in a recent poll carried out by the Institute of Customer Service ICS. The survey, which polled the opinions of 74 industry professionals, saw Branson beat-off strong competition from...; Tags: Customer Service, Jeff Bezos, ICS, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software, Tim Tonkin; Blog posts 2009-10-06
Weekend Round-Up: The Mail on Sunday Business failure rate rise set to continue The number of failed businesses has risen on last yearâ€™s figures by 19.1 per cent. The failure rate is predicted to rise further still over the next three years due to a combination...; Tags: Private Equity, Google Inc., Survey, Carl Icahn, Marketing Research, Investment, Financial Services, Marketing, Finance, Tim Tonkin; Blog posts 2009-10-26
Can we Still Afford the Bonus Culture?: To the average person, the word â€œbonusâ€ implies something unexpected or unusual to what is normally expected. This definition clearly does not match up to that held by top executives and high earners in the financial sector. To them bonuses have of late been both expectedÂ and...; Tags: Financial, Bonus, Obama, Financial Accounting, Personal Finance, Financial Services, Finance, Tim Tonkin; Blog posts 2009-10-23
Employers Need to be Grown-Up About Retirement: For many, the old no pun intended adage -- Out with the old and in with the new -- perfectly summarises the attitude that many employers hold towards their older workers. Britain, it seems, has an issue when it comes to age. An...; Tags: Retirement, Employer, Worker, Tim Tonkin; Blog posts 2009-10-22
Three Ways to Boost Customer Loyalty: The ability to fall back on a loyal and dependable customer base has undoubtedly helped many businesses weather the economic storm, but how do you go about establishing and then maintaining the loyalty of your customers? The legendaryÂ US business guru and public speaker, Jeffrey GitomerÂ said: "Customer satisfaction is worthless,...; Tags: Customer Service, Customer, Customer Loyalty, Chiuzan, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software, Tim Tonkin; Blog posts 2009-10-21

CBI Publishes Wish-List For British Industry: "Balance and growth". These are the words that perhaps best describe the CBI's blueprint for steering Britain's economy back on the right track. During a press conference atÂ the industry body'sÂ Centre Point HQÂ Deputy-Director General, John Cridland, and Chief Economic Adviser, Ian McCafferty, outlined their organisation's recommendations to the UK government's pre-budgetÂ ...; Tags: Public Sector, R&D, Industry, CBI, Taxes, Free Trade, Personal Finance, Research & Development, Financial Planning, Finance, Business Operations, Tim Tonkin; Blog posts 2009-10-18
No Jobs For The Boys: Unemployment Hits Men Harder: With many economists now cautiously predicting an economic recovery of sorts on the near horizon, it would be tempting to assume that, from now on, the only way is up. The inconvenient truth, however, is that UK unemployment -- particularly for men -- will continue to rise...; Tags: Job, Men, Government, Gender And Diversity, Human Resources, Tim Tonkin; Blog posts 2009-10-16
Seven Ways to Protect Your Business From Identity Fraud: Here's a sobering thought for you: More than a third of British small firms have been targeted by identity fraudsters and suffered financial loss as a result. Maybe you were aware of the fact identity fraud is the fastest growing crime in the UK, but just thought it was one...; Tags: Identity Fraud, Fraudster, Company Impersonation, Identity Theft, Security, Tim Tonkin; Blog posts 2009-10-15
Blogging or Backstabbing: What Best Reflects the Average Internship?: With the job market still reeling from the recession, unpaid internships have fast become seen as the crucial foot-in-the-door for young professionals and recent graduates. In his speech to the Labour Party Conference on September 29, Gordon Brown announced plans to create up...; Tags: Placement, Intern, Blogging, Recruitment & Selection, Internet, Human Resources, Workforce Management, Tim Tonkin; Blog posts 2009-10-13
The Benefits of Responsible Mystery Shopping: It is strange that one of the most effective methods ofÂ collecting a good knowledge of your workforce and the quality of service they provide -- the mystery shopper --Â is also one of the most poorly executed and misused. Mention the term to the...; Tags: Customer Service, Benefit, Mystery Shopper, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software, Tim Tonkin; Blog posts 2009-10-09
Reasons to be Careful: Social Media in Customer Service: The rise of social media tools such as Facebook, Twitter and YouTube has emancipated consumers by a digital platform where views and information can be shared among a global audience. In an effort to respond to this new-found empowerment, many companies have got...; Tags: Facebook, Customer Service, Social Media, Tim Tonkin; Blog posts 2009-10-07
Grad Debt: Beware the Internship-Benefits Paradox: Although the recession has affected nearly every social stratum in the UK, graduates and people aged 18-24 have had a particularly raw deal. Higher education leavers had it tough even before the economic meltdown: the average graduate leaves university Â£11,000 in the red....; Tags: Job, Recruitment & Selection, Government, Human Resources, Workforce Management, Tim Tonkin; Blog posts 2009-10-29