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174 Resources for

total quality management

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BNET Business Dictionary

Total Quality Management: a philosophy and style of management that gives everyone in an organization responsibility for delivering quality to the customer. Total quality management views each task in the organization as a...; Total Quality Management definition on BNET »

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Benefiting from the Balanced Scorecard: Harvard professors Robert Kaplan and David Norton developed the balanced scorecard to help translate vision and strategy into action. This technique can make strategic planning a core part of any business. They showed that financial analysis, which is largely a look backward over past performance, isn't enough to guide long-term...; Tags: investment decision, business process, technique, BPR, standards, financial analysis, Total Quality Management, Strategic Planning, motivation, decision-making, vision, supplier, monitor, financial, strategy, to, Balanced Scorecard, BNET Editorial, Workforce Management, Human Resources, Performance Management, Quality, Marketing Research, Marketing, Performance, Team; Articles 2007-10-03
Achieving market excellence through quality: the case of Ford Motor Company: The popular press seems to have soured recently on the Total Quality Management, or TQM, philosophy. Rahul Jacob (1993) reports that in organizations trying TQM, two out of three managers believe it has failed. Grant, Shani, and Krishnan (1994) maintain that TQM programs lose momentum because of disagreements over goals,...; Tags: Ford Motor Co., Total Quality Management; Research articles 1995-05-01
Delaware ABC chapter establishes TQM program. (Associated Builders and Contractors, total quality management): The Delaware Chapter of Associated Builders and Contractors worked with Anthony Costonis, a consultant with Corporate Development Services Inc of Lynnfield, MA, to create a total quality management TQM certification program. Large corporations in the arThe Delaware Chapter of Associated Builders and Contractors worked with Anthony Costonis, a consultant with...; Tags: ABC Inc., Total Quality Management; Research articles 1994-03-28
Why Corning breathes TQM. (total quality management)(interview with Corning Senior VP and Treasurer Sandra Helton)(Interview): Corning Sr. VP and Treas. Sandra Helton explains that total quality management TQM has long been a staple at her company and its finance department. When it was introduced to the department in 1983, the staff received it positively because she served onCorning Sr. VP and Treas. Sandra Helton explains...; Tags: Corning Inc., Total Quality Management; Research articles 1996-11-01
"Of Counsel", published by Prentice Hall Law & Business (Englewood Cliffs, NJ): said that its seventh annual marketing survey shows that law firms are "backing away from the language and rituals" of Total Quality Management TQM. The magazine said that the "negligible increase" of law firms that identify theirsaid that its seventh annual marketing survey shows that law firms...; Tags: law firm, Total Quality Management; Research articles 1994-01-17

To achieve quality, you must think quality. (Viewpoint ): Total Quality Management TQM initiatives remain a valid approach to the transformation of companies into financially viable, customer-oriented learning organizations. The disappointing results often attributed to TQM initiatives can be traced to the facTotal Quality Management TQM initiatives remain a valid approach to the transformation of companies into financially viable,...; Tags: Total Quality Management; Research articles 1993-05-01
ADC technologies - who uses them and why. (automatic data collection): "We tried it and we liked it," is the message from managers who use bar codes, radio frequency data collection RFDC, and related automatic data collection ADC technologies in their operations. Although that sentiment has long be "We...; Tags: ADC Telecommunications Inc., survey, technology, Total Quality Management, warehousing; Research articles 1993-03-01
From the Ground Up.(Fidelity Homes)(Brief Article): Two Floridians launch a home building company based on TQM principles and we're going along for the ride. When Professional Builder presents the National Housing Quality Awards each fall at our Benchmark Management Conference, we intend it to ...; Tags: company, Fidelity Investments, Total Quality Management; Research articles 2001-03-01
Elf Atochem: A common need addressed by chemical companies is finding a practical toot by which to implement and integrate quality initiatives. "The chief task," explains Peter Bromley, group president of agrochemicals with Elf Atochem and mentor of the A common need addressed by chemical companies is finding...; Tags: SAP AG, team, Total Quality Management; Research articles 1998-02-16
Supply chain management: monitoring strategic partnering contracts with activity-based measures: second-generation ABC systems may be the wave of the future, not just for TQM but now also in supply chain management. In a creative tale of a fictitious smal: EXECUTIVE SUMMARY Traditional management accounting systems are not designed to link nonvalue-adding activities and the resulting cost variances they can create to their causes, such as poor quality or inefficiencies in upstream activities. To improve supplier performance, management accounting systems should measure activities such as on-time deliveries and complete order...; Tags: ABC Inc., monitoring, SCM, strategic partnering, supply chain, Total Quality Management; Research articles 2006-09-22
Firms finding 'green' can mean cash, clean. (anti-pollution manufacturing processes could bring in more money): Manufacturing companies are starting to discover that the "greening" of their operations can result in more green flowing to their bottom lines. Federal laws such as the Pollution Prevention Act of 1990 have mandated a host of new pollution Manufacturing companies are starting to discover that...; Tags: company, Ford Motor Co., manufacturing, pollution, Total Quality Management; Research articles 1993-01-04
Employee Perceptions of HRM and TQM, and the Effects on Satisfaction and Intention to Leave: This paper basically highlights the growing interest in theory and in practice with regard to the relationship between human resource management HRM and total quality management TQM as well as the relationship between these two approaches and business performance. Empirical research suggests significant effects of HRM/TQM on the performances of...; Tags: HRM, Total Quality Management, Emerald, Human Resource Management (HRM), Quality, Organizational Structure, Tqm/Six Sigma/ISO 9000, Business Operations, Human Resources, It Operations; White papers 2002-07-02
Total Quality Management Process: The total quality management process discussed in this article provides the basis for analyzing customer requirements, defining the processes that contribute to the achievement of a product or service that is acceptable to the customer, and provisions for keeping these processes in control. In recognition of the varying organizational structures...; Tags: Tyco International Ltd., Total Quality Management, Quality, Tqm/Six Sigma/ISO 9000, Business Operations, It Operations; White papers 2003-03-19
Assessment of TQM Implementation: Benchmarking Singapore's Productivity Leaders: Much has been written about the importance of assessing total quality management TQM practices in organizations. Several studies on TQM assessment are found in the literature. However, there are none on a national TQM programme using a quality award-based instrument. This paper assesses the TQM implementation level of productivity leaders,...; Tags: Benchmarking, Leader, Total Quality Management, Emerald, Quality, Tqm/Six Sigma/ISO 9000, Business Operations, It Operations; White papers 2000-08-31
TQM: Why It Will Again Become a Top Management Issue: Total quality management TQM, as a fad, has had a long life. The Japanese of course were moving in the quality direction soon after the Second World War and the hype first reached the USA by the mid 1980s with the installation of the Baldrige award in 1987. This paper...; Tags: Total Quality Management, Emerald, Quality, Tqm/Six Sigma/ISO 9000, Business Operations, It Operations; White papers 2003-09-01
Continual Programs: The past several years have seen a tremendous growth in the number of companies adopting business improvement programs, such as Six Sigma, lean manufacturing and the Baldrige Criteria for Performance Excellence BCPE, and various customized total quality management TQM programs. This article states that linking ISO 9001 and certain business...; Tags: Sustainability, American Society For Quality, ISO 9001, Total Quality Management, Tqm/Six Sigma/ISO 9000, Iso standards, Process Improvement, Quality, It Operations, Business Operations; White papers 2003-03-01
Six Sigma Measurements and the Implementation TQM, BPI, and the Philosophy of Deming: An organization is in trouble and it needs to improve now or it will not survive. This article informs that there are improvement programs including Total Quality Management TQM, Business Process Engineering BPR, Business Process Improvement BPI, the philosophy of Deming, and other "new" programs. The decision to adopt the...; Tags: Business Process, Total Quality Management, Smarter Solutions, Tqm/Six Sigma/ISO 9000, Quality, Operational Planning, Business Process Reengineering (BPR), Six Sigma, It Operations, Business Operations; White papers 2003-03-04
Why Total Quality Management Programs Do Not Persist: The Role of Management Quality and Implications for Leading a TQM Transformation: Top down TQM programs often fail to create deep and sustained change in organizations. They become a fad soon replaced by another fad. Failure to institutionalize TQM can be attributed to a gap between top management's rhetoric about their intentions for TQM and the reality of implementation in various sub-units...; Tags: Total Quality Management, Quality, Tqm/Six Sigma/ISO 9000, Business Operations, It Operations; White papers 2003-11-14
The Need for Marketing and Total Quality Management Strategies in Libraries in Ghana: The importance of marketing and total quality management in libraries is stressed in this paper. The paper views that the conditions which challenged libraries in developed countries to adopt marketing and total quality management strategies are very much prevalent in Ghana at present. It is not; however, clear if library...; Tags: Library, Total Quality Management, University Of Ghana, Quality, Tqm/Six Sigma/ISO 9000, Marketing Research, Business Operations, It Operations, Marketing; White papers 2002-04-14
Planning and Total Quality Management: A plan, in its very basic form, means a scheme for accomplishing a purpose by a proposed method or a scheme drawn before hand. Successful planning requires measures of parameters of interest and clear objectives. Principles of Total Quality Management TQM and Quality Function Deployment QFD can assist in developing...; Tags: Total Quality Management, Quality, Tqm/Six Sigma/ISO 9000, Strategic Planning, Strategy, Business Operations, It Operations, Management; White papers 2005-05-16