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total quality management

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BNET Business Dictionary

Total Quality Management: a philosophy and style of management that gives everyone in an organization responsibility for delivering quality to the customer. Total quality management views each task...; Total Quality Management definition on BNET »

BNET Resources

Improving Financial Services Through TQM: A Case Study: The work described in this case study was undertaken in a young, rapidly expanding company in the financial services sector with no previous experience with Total Quality Management (TQM). The quality project began with a two-day introductory awareness program covering concepts, cases, implementation strategies and imperatives of TQM. The program...; Tags: Quality, TQM/Six Sigma/ISO 9000, iSixSigma, Total Quality Management, financial service, financial; White papers
Reducing IT User Downtime Using TQM - A Case Study: This Information Technology (IT) case study was done during the implementation of Total Quality Management (TQM) in a financial services company with several hundred computers and computer users in multiple locations throughout India. The results have widespread applicability and in particular are aimed at organizations with large computer networks, IT...; Tags: PRODUCTIVITY, Strategy, Financial Planning, iSixSigma, Total Quality Management, computer network, information technology, financial service, customer service, computer, technique, financial, network; White papers
Applying total quality management in Academics: The concept of Total Quality Management (TQM) was developed by an American, W. Edwards Deming, after World War II for improving the production quality of goods and services. The concept of TQM is applicable to academics. Many educators believe that the Deming's concept of TQM provides guiding principles for needed...; Tags: Quality, TQM/Six Sigma/ISO 9000, iSixSigma, Total Quality Management, W. Edwards Deming; White papers
Why Six Sigma Will Outlast total quality management: Six Sigma is not just a new term for Total Quality Management (TQM). They have many similarities and are compatible in many business environments. TQM has brought great improvements and value to many companies. Six Sigma can do more. TQM is the development, deployment, and maintenance of systems related to...; Tags: TQM/Six Sigma/ISO 9000, Quality, Total Quality Management, Six Sigma, collaboration, business process; White papers
Benefiting from the Balanced Scorecard: Harvard professors Robert Kaplan and David Norton developed the balanced scorecard to help translate vision and strategy into action. This technique can make strategic planning a core part of any business. They showed that financial analysis, which is largely a look backward over past performance, isn’t enough to guide long-term...; Tags: BNET Editorial, Balanced Scorecard, investment decision, technique, business process, organizational culture, team, BPR, financial analysis, Total Quality Management, performance, standards, Strategic Planning, business strategy, decision-making, motivation, vision, suppl; Articles 2007-10-03

TQM, ISO 9000, Six Sigma: Do Process Management Programs Discourage Innovation?: The decision by a rock group in Northern Kentucky to call itself 6 Sigma suggests that process management programs may definitely be part of mainstream consciousness. But does the continuing popularity of such programs hide the fact that they can end up suppressing innovation? "The risk is that you misapply...; Tags: Enterprise software, TQM/Six Sigma/ISO 9000, Process improvement, Strategy, Pearson Education Inc., Process Management, ISO 9000, innovation, Total Quality Management, Six Sigma, brand; White papers 2005-12-09
total quality management Master Plan: An Implementation Strategy: Total Quality Management (TQM) is a structured system for meeting and exceeding customer needs and expectations by creating organization-wide participation in the planning and implementation of breakthrough and continuous improvement processes. It integrates with the business plan of the organization and can positively influence customer satisfaction and market share growth....; Tags: Quality, TQM/Six Sigma/ISO 9000, Total Quality Management, customer satisfaction, strategy; White papers 2005-11-03
TQM, Culture, and Performance in UAE Manufacturing Firms: Many authors have argued that the success of total quality management (TQM) implementation is largely dependent on corporate culture. This article investigates TQM practices, corporate culture, and performance in UAE manufacturing firms. Questionnaires containing the three topics were distributed to general managers, quality managers, operation managers, and other functional managers....; Tags: Quality, TQM/Six Sigma/ISO 9000, American Society For Quality, Total Quality Management, corporate culture, performance; White papers 2005-08-27
Planning and total quality management: A plan, in its very basic form, means a scheme for accomplishing a purpose by a proposed method or a scheme drawn before hand. Successful planning requires measures of parameters of interest and clear objectives. Principles of Total Quality Management (TQM) and Quality Function Deployment (QFD) can assist in developing...; Tags: TQM/Six Sigma/ISO 9000, Quality, Total Quality Management, Strategic Planning, Quality Function Deployment; White papers 2005-05-16
total quality management and Outcomes Based Quality Improvement: Revisiting the Basics: Initiating and maintaining a Total Quality Management (TQM) program can be one answer to rising costs and decreasing reimbursement in health care. Identifying ways that an outcome-based corporate culture fully extends to both internal and external customers is the responsibility of leadership. Developing and using simple tools can aid in...; Tags: Quality, TQM/Six Sigma/ISO 9000, Total Quality Management, corporate culture, leadership, leader, health care, tool; White papers 2005-02-01
total quality management TQM: The paper begins with defining Quality as the grade of service / product reliability, safety consistency consumer's perception. It reveals quality as the "degree of excellence" that implies "comparison" is not absolute. The paper later focuses on the evolution of TQM and the related factors some of which are the...; Tags: Quality, TQM/Six Sigma/ISO 9000, Total Quality Management, network; White papers 2005-01-24
Significance of Quality Certification: The Case of the Software Industry in India: Total quality management (TQM), ISO 9000, the Capability Maturity Model standards, and the consequent operational-performance indicators of organizations are of interest to researchers as well as the business community. An empirical study addressing these issues is presented in this article. The study, probably the first of its kind in the...; Tags: Quality, TQM/Six Sigma/ISO 9000, American Society For Quality, Total Quality Management, quality management, India, Capability Maturity Model, ISO 9000, performance, software; White papers 2004-12-23
Ethics Quality Management: This paper illustrates the possibilities of institutionalizing ethical decision-making in industrial enterprises. The concept of ethics quality management tries to open a path between theory and practice by defining the (ethical) responsibility of the parties involved in the development and application of new technologies. Analogies between total quality management strategies...; Tags: Quality, Business ethics, TQM/Six Sigma/ISO 9000, Total Quality Management, ethics, quality management, decision-making, theory; White papers 2004-12-01
total quality management as a Structuring Task: TQM is often brushed off as a fashionable organizational trend that had its hey-day in the 90Æs and is now passe. TQM is best described as a ôthink tankö or a philosophy in which well-known principles can be brought together as building blocks under one roof. When considered in this...; Tags: Quality, TQM/Six Sigma/ISO 9000, Total Quality Management; White papers 2004-11-25
total quality management - Aspects of Implementation and Performance: Investigations With a Focus on Small Organizations: This paper analyzes the relationship between TQM implementation and financial performance within a Swedish context. The paper indicates that organizations that have successfully implemented TQM perform better than the general mass of organizations, during a period following the award acknowledgment. The paper also examines the implementation and use of TQM...; Tags: Quality, TQM/Six Sigma/ISO 9000, Total Quality Management, financial, performance; White papers 2004-11-08
The Relationship Between total quality management and School Improvement: The purpose of the study described in this paper is to determine whether or not the adoption of a TQM philosophy that complemented previous interventions could rectify the current situation. The empirical design is eclectic in the sense that it includes both qualitative and quantitative elements. Survey questionnaires, semi-structured interviews...; Tags: Quality, TQM/Six Sigma/ISO 9000, Total Quality Management, survey; White papers 2004-10-01
ISO 9000 as a Tool for TQM: A Spanish Case Study: Using the case study methodology, the authors asked quality managers about their company's experience with ISO 9000:1994 and Total Quality Management (TQM) implementation. The results show that initially the standard could help some companies reorganize their procedures and define responsibilities and duties. TQM has improved many aspects of performance, the...; Tags: TQM/Six Sigma/ISO 9000, Quality, ISO standards, Process improvement, American Society For Quality, Total Quality Management, ISO 9000, ISO, HRM, leadership, Human Resources, performance, tool; White papers 2004-09-22
total quality management: Constant Communication and Management Buy-In Are Crucial to a Successful Initiative: Leadership - the active, ongoing support and involvement of top management - is key to realizing the benefits of TQM. This article stress that without the right mindset and comprehensive understanding of total quality management, it will be next to impossible to lead others and successfully implement TQM or any...; Tags: Quality, TQM/Six Sigma/ISO 9000, Total Quality Management, leadership, benefit; White papers 2004-09-17
total quality management (TQM) Tools: Total quality management (TQM) tools help organizations to identify, analyze and assess qualitative and quantitative data that is relevant to their business. These tools can identify procedures, ideas, statistics, cause and effect concerns and other issues relevant to their organizations. Each of which can be examined and used to enhance...; Tags: Quality, TQM/Six Sigma/ISO 9000, University of British Columbia, Total Quality Management, environment, tool; White papers 2004-09-01
Measuring Response Burden in a System of total quality management: In a system of Total Quality Management (TQM) emphasis is usually given to the following five dimensions of quality: quality of the product, efficiency, customer/user orientation, reducing response burden, and staff orientation. In order to be able to evaluate the effects of the efforts of the statistical institute to keep...; Tags: Quality, TQM/Six Sigma/ISO 9000, Total Quality Management; White papers 2004-08-26