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- A TQM Approach to the Improvement of Information Quality
- There is a consistent gap between users expectations regarding Information Quality IQ and the perceived quality of the information they are using. An explicit approach to IQ is required, meaning that all stakeholders should specify in detail the IQ requirements, design them into the information solutions and track their fulfillment....
- White papers 2003-01-01
Additional Resources
- Compaq Rated as Leading Database Solutions Vendor in PAMG Survey; Tandem Division Ranks Number 1 in User Satisfaction for Systems and DBMS
- CUPERTINO, Calif.--BUSINESS WIRE--Aug. 12, 1998--Reinforcing Compaq's commitment to customer service and satisfaction, Compaq Computer Corporation (NYSE:CPQ) today announced that the Tandem Division of Compaq was rated first in user satisfaction under the database management system DBMS and system vendors categories in a worldwide study by the Palo Alto Management Group...
- Research articles 1998-08-12
- The OLAP Survey 4 Recognizes Applix TM1 User Satisfaction; Overall Satisfaction Rates on the Rise as Users Demonstrate Real Business Results From OLAP Implementations
- WESTBOROUGH, Mass. -- Applix, Inc. (Nasdaq: APLX), a global provider of Business Intelligence BI and Business Performance Management BPM software solutions, today announced that according to The OLAP Survey 4 (http://www.survey.com/olap) by independent analyst and OLAP online analytical processing authority Nigel Pendse, Applix TM1R users are the most satisfied customers...
- Research articles 2004-12-07
- STRATEGY ANALYTICS: LG Heads Up Mobile Device User Satisfaction Index; Imaging and Content Download Features Greatest Sources of Dissatisfaction.
- M2 PRESSWIRE-21 November 2005-Strategy Analytics, Inc.: STRATEGY ANALYTICS: LG Heads Up Mobile Device User Satisfaction Index; Imaging and Content Download Features Greatest Sources of DissatisfactionC1994-2005 M2 COMMUNICATIONS LTD RDATE:22112005 Boston, MA -- Strategy Analytics, the global research and consulting company,...
- Research articles 2005-11-21
- GOOGLE WINS HIGHER USER SATISFACTION THAN BAIDU IN CHINA
- AsiaInfo Services 01-23-2006 Google Wins Higher User Satisfaction than Baidu in China BEIJING, Jan 23, 2006 SinoCast via COMTEX -- Chinese users are more satisfied with Google than Baidu in Internet search services, according to a survey by Keynote Systems, Inc....
- Research articles 2006-01-23
- STUDY TO ASSESS IST PROGRAMME-USER SATISFACTION.(Government Activity)(Brief Article)
- The European Commission's Information Society DG is inviting tenders for a study measuring IST information society technologies programme end-user satisfaction with programme management mechanisms. This notice covers a study that will provide input to the annual monitoring of the IST programme. The annual monitoring exercise ...
- Research articles 2001-01-19
- Computerworld survey rates data general AViiON server tops in user satisfaction for the third consecutive year
- WESTBORO, Mass.--BUSINESS WIRE--March 17, 1995--For the third consecutive year, users rated Data General Corp.'s AViiON line of UNIX servers number one in user satisfaction, according to a poll conducted by Computerworld, a leading computer trade publication.
- Research articles 1995-03-17
- AdventNet Enhances ServiceDesk Plus — Incorporates Active Directory Integration & User Satisfaction Survey into Its Help Desk and Asset Management Software; New Features and Enhancements Provide Even Better Value at a Very Affordable Price
- PLEASANTON, Calif. -- AdventNet announced an important update to its ManageEngine ServiceDesk Plus, a web-based, easy-to-use Help Desk and Asset Management software, which integrates Ticketing, Asset Tracking, Purchasing, Contract Management, and Knowledge Base in one very affordable package. This update includes support for Active Directory integration, User Satisfaction Survey and...
- Research articles 2005-05-23
- QuadraMed Again Ranked First In MD Buyline User Satisfaction Survey
- RESTON, Va. -- QuadraMedR Corporation (Amex:QD) today announced that the company's AffinityR HIS Healthcare Information System was again rated number one by users participating in the "MD Buyline User Satisfaction Trending" survey released June 15. According to MD Buyline, one of the nation's most respected healthcare IT analyst firms,...
- Research articles 2005-06-23
- Aloka Ultrasound Ranked #1 Based on User Satisfaction Survey by MDBuyline
- WALLINGFORD, Conn. -- Aloka Company, Ltd. America Operations received top ranking in overall user satisfaction for ultrasound among eight vendors in the October 2007 Intelligence Report by MDBuyline, (www.mdbuyline.com) an independent healthcare market research firm. Members of the MDBuyline network rated Aloka number one in ultrasound system performance, reliability,...
- Research articles 2007-10-08
- KEHUA WON UPS USER SERVICE SATISFACTION AWARD
- AsiaInfo Services 09-24-2003 Kehua Won UPS User Service Satisfaction Award CHINA, Sep 24, 2003 SinoCast via COMTEX -- In the campaign of '2002 CCID China computer user satisfaction product survey', Xiamen Kehua Hengsheng Co., Ltd., the leadin AsiaInfo Services ...
- Research articles 2003-09-24
- Validating an end-user computing satisfaction instrument: a confirmatory factor analysis approach using international data
- ABSTRACT This study evaluates the construct validity of an end-user computing satisfaction scale in the context of the Korean culture. The structure and dimensionality, reliability and validity of an end-user computing satisfaction EUCS instrument were cross-validated using data obtained from 108 managers of Korean firms in the context of...
- Research articles 2008-04-01
- American Customer Satisfaction Index: Satisfaction with online
- User satisfaction with online commerce is at an all-time high, according to the latest American Customer Satisfaction Index. On a 100-point scale, e-commerce achieved a ranking of 81.6, a 2- percent jump from 2006. This sector outperformed all other service industries measured by the index, whose...
- Research articles 2008-02-20
- Confirmatory Factor Analysis of the End-User Computing Satisfaction Instrument: Replication within an ERP Domain*
- ABSTRACTOver the past decade, organizations have made significant investments in enterprise resource planning ERP systems. The realization of benefits from these investments depends on supporting effective use of information technology IT and satisfying IT users. User satisfaction with information systems is one of the most important determinants of the success...
- Research articles 2003-07-01
- Lenovo Posts Largest Percentage Gain in Desktop User Satisfaction; Latest TBR Study Shows Surge in Satisfaction Among ThinkCentre Customers
- RESEARCH TRIANGLE PARK, N.C. -- Lenovo today announced the most recent Technology Business Research TBR survey found that Lenovo's customer satisfaction rate in ThinkCentre desktops has grown significantly over the past 18 months, rising nearly four percentage points. According to TBR's 2Q2005 "Corporate IT Buying Behavior and Customer Satisfaction Study,"...
- Research articles 2005-08-30
- Strategy Analytics: LG heads up mobile device user satisfaction index.(MARKET INTELLIGENCE)
- Imaging and content download features greatest sources of dissatisfaction Strategy Analytics, the global research and consulting company, released LG Leads Customer Satisfaction Index Though All Users Give Failing Grades on Content Downloading, which analyzes mobile device buyer satisfaction across 20 critical product attributes...
- Research articles 2005-12-01
- End-user computing strategy: an examination of its impact on end-user satisfaction
- ABSTRACT Organizational attitudes and expectations regarding end-user computing EUC have changed radically in the past 25 years and have researchers describing end-user computing as a vital component of the overall information resource in the organization. Throughout this period of unprecedented growth from limited desktop computing to near-saturation desktop and...
- Research articles 2007-01-01
- Strategy Analytics: LG Heads Up Mobile Device User Satisfaction Index; Imaging and Content Download Features Greatest Sources of Dissatisfaction
- BOSTON -- Strategy Analytics, the global research and consulting company, today released, "LG Leads Customer Satisfaction Index Though All Users Give Failing Grades on Content Downloading," which analyzes mobile device buyer satisfaction across 20 critical product attributes in the US and W. Europe.
- Research articles 2005-11-21
- Shop & Stop and Giant Food Weigh Online Customer Satisfaction with ForeSee Results
- ANN ARBOR, Mich. -- ForeSee Results announced today that it will be measuring customer satisfaction within the website content of two supermarket chains owned by Ahold USA: Shop & Stop Supermarket Company and Giant Food LLC. The research is being conducted to better understand the role of each website in...
- Research articles 2004-11-01
- HP Workstations Win Top Ranking in Datapro 1996 International User Survey; HP Users to Increase Investments in PA-RISC Workstations
- PALO ALTO, Calif.--BUSINESS WIRE--July 23, 1996--Hewlett- Packard Company's PA-RISC(1)-based workstations recently received the highest overall user-satisfaction rating in the 1996 International User Ratings Survey of Workstations conducted by Datapro Information Services Group, outscoring workstations from Silicon Graphics, Sun Microsystems and all other competitors. The survey reported that while HP...
- Research articles 1996-07-23
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